Ratings based on 987 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
I don’t like that there are no microwaves in the room. The rooms were clean and spacious
by A verified traveler
Posted 24 Nov 2024
Great stay
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Assistant General Manager, Hotel Management
Aashish,Good afternoon and thank you for taking the time to leave us a 5 star review. We appreciate you and hope that you will return whenever you are in the area.
by A verified traveler
Posted 18 Nov 2024
They didn't have my room when I went to check in, tried to give me a cheaper room instead. I told them no, so they cancelled the booking. It's been two weeks and I haven't gotten my refund yet from Expedia because the hotel won't tell them that they cancelled it. I won't use either one of these companies again.
Comment from Hotel Management
20 Nov 2024 by Assistant General Manager, Hotel Management
Mr. Kyle,Thank you for your feedback and review. I do recall speaking with you and you staying at the hotel and we offered you a room with 2 beds due to us not having any rooms with king beds. We discounted the stay by 50 dollars for this as well. I understand that you wanted a room with a king bed and we were unable to provide you with one. We upgraded you to one of our premium rooms with 2 queen beds and discounted your stay by 50 dollars. We apologize for your room type not being available at your arrival. Thank you for your feedback and we hope that you will continue to stay with Hyatt Hotels and Resorts
by A verified traveler
Posted 17 Nov 2024
Hotel itself is a pretty decent place, it’s clean and kept up with, and a decent price, the area isn’t the greatest but we didn’t have any issues with it
Comment from Hotel Management
20 Nov 2024 by Assistant General Manager, Hotel Management
Codie,Thank you for your feedback and we are glad you had a good stay with us. Please come back and see us in the future.
by A verified traveler
Posted 17 Nov 2024
Needs more food options
Comment from Hotel Management
20 Nov 2024 by Assistant General Manager, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.
by A verified traveler
Posted 17 Nov 2024
perfect
Comment from Hotel Management
20 Nov 2024 by Assistant General Manager, Hotel Management
Christopher,Thank you for your feedback and positive review. We are happy that you enjoyed stay with us and we hope to see you in the future.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Assistant General Manager, Hotel Management
Katherine,Thank you for your review
by A verified traveler
Posted 23 Oct 2024
Fun friendly and just welcoming and most importantly clean
Comment from Hotel Management
25 Oct 2024 by Assistant General Manager, Hotel Management
Destination,THANK YOU FOR YOUR 5 STAR REVIEW!
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Assistant General Manager, Hotel Management
Jeanette,We apologize that we did not meet your expectations and we hope that you will continue to stay with Hyatt Hotels in the future.
