Ratings based on 980 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
I liked the Hilton Greenville location within the city. It is great!
I didn't like the general cleaning of the Hilton Greenville room. It was not as expected.
Comment from Hotel Management
24 Nov 2024 by Best Regards, Yiesha Cobb General Manager, Hotel Management
Dear Fernando,Thank you for being our guest and for sharing your experience with fellow travelers. We're glad to hear you enjoyed our location and the amenities we offer. However, we sincerely regret that the cleanliness of your room did not meet our usual standards. Your comments have been shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope to welcome you back for an improved experience at Hilton Greenville.Best Regards,Yiesha CobbGeneral Manager
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Jeremy,Thank you for your recent stay with us. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Best Regards,Yiesha CobbGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Absolutely a great stay!
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Tonja,Thank you for the wonderful review of Hilton Greenville and for letting us know you had a great stay. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. It was a pleasure hosting you, and we look forward to welcoming you again soon.Best Regards,Yiesha CobbGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Zili,Thank you for staying with us and for reviewing your experience. We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Best Regards,Yiesha CobbGeneral Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Zeyu,Thank you for choosing Hilton Greenville. We are delighted you enjoyed your stay. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Best Regards,Yiesha CobbGeneral Manager
by A verified traveler
Posted 6 Nov 2024
Nice property. Limited staff.
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear Ranen, Thank you for your feedback! We’re pleased you enjoyed the property at Hilton Greenville and appreciate your understanding as we continue to work on providing a seamless experience for all our guests. We look forward to welcoming you back soon.Best Regards,Yiesha CobbGeneral Manager
by A verified traveler
Posted 5 Nov 2024
Outdated
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Qianghua, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards,Yiesha CobbGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Everything was fine except there was visible blood drops around the Toilet and on the sheets but I was in a double so I used the other bed.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Nicole, Thank you for reviewing our hotel; it is lovely to hear your overall stay was pleasant. However, we sincerely apologize for any oversight with your room. Thank you for bringing this to our attention. That’s certainly not the standard we strive for, and we will address this with our housekeeping team immediately. We hope you will revisit so we can provide you with the seamless stay you deserve. We appreciate you choosing us for your visit to Greenville, and we wish you all the best with your travels.Best Regards,Yiesha CobbGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Dino, Thank you for the outstanding rating. We are delighted that, from check-in through check-out, we were able to provide you with a great stay at Hilton Greenville. We look forward to your return and wish you all the best with your future travels.Best Regards,Yiesha CobbGeneral Manager
by A verified traveler from Chester
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by General Manager, Hotel Management
Dear Blair, It is wonderful to know you enjoyed everything about your time at Hilton Greenville and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,Yiesha CobbGeneral Manager
