Ratings based on 666 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Check-in was very frustrating. We had just been through a crisis situation And couldn’t arrive until after 3 AM. The receptionist was doing the “audit” and so couldn’t check us in. We had already paid in advance online, she needed to swipe our credit card and couldn’t do it because the computer was occupied. She did not seem to be able to accommodate us just needing to get into our beds. Also, the toilet was Running and not flushing right. We fixed it ourselves. And the cleaning people came in at about 9:30 AM instead of just waiting until we checked out at 11. The breakfast was mediocre at best.
Comment from Hotel Management
13 Nov 2024 by GM, Hotel Management
I want to apologize for the frustrations that occured during your early morning check in. We appreciate you letting us know about the issues you had and we would also like to apologize for the inconvenience.
by A verified traveler
Posted 6 Nov 2024
.
by A verified traveler
Posted 4 Nov 2024
Average hotel
by A verified traveler from Norcross
Posted 3 Nov 2024
by A verified traveler from Lexington
Posted 3 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Great location and price. Parking lot could use more lighting at night.
by A verified traveler
Posted 29 Oct 2024
yes
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Thank you for letting me know you enjoyed your stay with us!!! come visit us again the next time you are in Greenville!
by A verified traveler
Posted 27 Oct 2024
Good
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Thank you for letting me know you enjoyed your stay with us!!! come visit us again the next time you are in Greenville!
by A verified traveler
Posted 15 Oct 2024
My room wasn't cleaned properly. Found hair around the bathroom floor
Comment from Hotel Management
15 Oct 2024 by GM, Hotel Management
Thank you for bringing this matter to our attention. We will review with the dept manager and make sure proper training is done to prevent this from being an issue in the future. I want to apologize for the inconvenience of having to move rooms but I was glad to learn you did get changed to a better room. again our sincere apologies. We invite you to stay with us again the next time you are in Greenville.
by A verified traveler
Posted 14 Oct 2024
We booked a room for 2 nights with two queen beds. We arrived and Piper at the front desk checked us in and walked us through everything. When we got go the room, it wasn’t 2 queens, but a king only. We went back downstairs to get help, and she told us that she made that decision because of the other guests staying in the hotel who had more than 2 guests to a room and that there was nothing she could do.
It would have been nice if she could have taken the time to let us know this as we were checking in. Going up to the room and then having to come back down seemed unfair and it would have taken her 5 minutes to explain the situation to us. Instead we stood there looking foolish asking about the room we booked and being told there was nothing that could be done.
Other than that. The hotel was very nice and closely located to where we needed to go for that weekend.
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
Thank you for letting me know how your recent experience was at the hotel during your stay. I want to apologize for the inconvenience of the lack of the communication that happened during your stay. I hope that you will come stay with us again the next time your in the Greenville area.
