Ratings based on 207 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Shawn , Hotel Management
Thank you for the five-star review of Tru by Hilton Greensboro! We are delighted that you found our location close to the airport convenient and appreciated our spotless hotel. We strive to provide a comfortable and enjoyable stay for all our guests, and we are thrilled to exceed your expectations. We look forward to welcoming you back on your next visit to Greensboro! Shawn Patel General Manager
by A verified traveler
Posted 23 Oct 2024
My first room was dirty but they gave me a new room which was good.
Comment from Hotel Management
29 Oct 2024 by Vinnie, Hotel Management
Thank you for staying at the Tru by Hilton Greensboro. We look forward to having you as a guest again and we do apologize for any issues that you had.
by A verified traveler
Posted 22 Oct 2024
Friendliness, respectful.
Comment from Hotel Management
29 Oct 2024 by Vinnie, Hotel Management
Thank you for staying at the Tru by Hilton Greensboro. We look forward to having you as a guest again.
by A verified traveler
Posted 21 Oct 2024
The property was updated and clean. There seemed to dogs in the next room over that were barking extremely loud. I let front desk know but they didn’t do anything.
Comment from Hotel Management
29 Oct 2024 by Vinnie, Hotel Management
Thank you for staying at the Tru by Hilton Greensboro. We look forward to having you as a guest again.We apologize for the noise of the dog which we expressed to the owners that it was unacceptable.
by A verified traveler
Posted 20 Oct 2024
Property did not clean our room daily or at all during our 3 night stay, despite requests. Did not empty our trash during our 3 night stay. Had to request towels several times during our 3 night stay.
Comment from Hotel Management
29 Oct 2024 by Vinnie, Hotel Management
Thank you for staying at the Tru by Hilton Greensboro. We look forward to having you as a guest again.We have forwarded you concern to the managment team.
by A verified traveler
Posted 18 Oct 2024
I called for confirming reservation and directions the person on the phone said there was NO reservation. So we went somewhere else and yet I was charged for a stay that never happen. UNFAIR. You and Expedia will NEVER have my business again
Comment from Hotel Management
29 Oct 2024 by Vinnie, Hotel Management
Thank you for your review of Tru by Hilton Greensboro.
by A verified traveler
Posted 13 Oct 2024
I stayed there twice in September. It was very clean and quiet
Comment from Hotel Management
29 Oct 2024 by Vinnie, Hotel Management
Thank you for staying at the Tru by Hilton Greensboro. We look forward to having you as a guest again.
by A verified traveler
Posted 28 Sep 2024
Everything was as anticipated. Nothing was above the ordinary except for the night clerk upon my late arrival. He was very welcoming, accommodating and efficient.
Comment from Hotel Management
7 Oct 2024 by Shawn , Hotel Management
Thank you for choosing to stay with us. We appreciate your feedback and are glad that you enjoyed the local attractions.
by A verified traveler
Posted 19 Sep 2024
Was just a very nice comfortable stay. I would return if needed.
Comment from Hotel Management
7 Oct 2024 by Shawn , Hotel Management
We are thrilled to know that our team went above and beyond to ensure your stay was a pleasant one. Providing exceptional service is our top priority, and it is lovely that you appreciated our efforts. We are also glad you found your room to be fresh and relaxing. Thank you for choosing to stay at Tru by Hilton Greensboro, and we hope to welcome you back again soon! Shawn Patel General Manager
by A verified traveler
Posted 14 Sep 2024
Always a nice stay..
Comment from Hotel Management
7 Oct 2024 by Shawn , Hotel Management
Dear Paola, We are thrilled to know that our team went above and beyond to ensure your stay was a pleasant one. Providing exceptional service is our top priority, and it is lovely that you appreciated our efforts. We are also glad you found your room to be fresh and relaxing. Thank you for choosing to stay at Tru by Hilton Greensboro, and we hope to welcome you back again soon! Shawn Patel General Manager
