Ratings based on 238 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Sherrie Gladney, Hotel Management
Thank you for your guest feedback. we're pleased to hear that you had a great stay.
by A verified traveler
Posted 31 Oct 2024
There is no hot water on premises, this was not relayed to me when I checked in. Although they did offer to move me to another hotel, they said it was being worked on. When I returned to the hotel later, they said the problem was rectified and we will have hot water shortly. When I woke in the morning again, no hot water.
Comment from Hotel Management
31 Oct 2024 by Sherrie Gladney, Hotel Management
This was an isolated issue that occurred. To ensure the best interest of the guest, we offered to relocate the guest to our sister hotel adjacent to our property, but the guest declined. To uphold the standards of our brand, we will still continue to serve our guests with exceptional service.
by A verified traveler from St Joseph
Posted 2 Oct 2024
Bathroom was a little run down. Rust around closet doors and fixtures. Overall decent. I arrived too late to know about surrounding areas
Comment from Hotel Management
7 Oct 2024 by Sherrie Gladney, Hotel Management
Thank you for your feedback. We're pleased to hear that you had a great stay.
by A verified traveler from BRANDYWINE
Posted 2 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Sherrie Gladney, Hotel Management
Thank you for your feedback. We are pleased to hear that you had a great stay.
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Sherrie Gladney, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
8 Jul 2024 by Sherrie Gladney, Hotel Management
Thank you for staying with us. We're glad you enjoyed your stay.
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by Sherrie Gladney, Hotel Management
Thank you for your feedback. We aim to provide great guest service. Hope to see you in the near future. Thank you for your business.
by A verified traveler
Posted 15 Jun 2024
Clean.
Comment from Hotel Management
17 Jun 2024 by Sherrie Gladney, Hotel Management
Thank you for your feedback. Glad to know you had a great stay.
by A verified traveler
Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Sherrie Gladney, Hotel Management
Thank you for your feedback. Rooms is refreshed every other day and full service per the request of the guest. thank you for your business.
by A verified traveler from LENOIR
Posted 3 Jun 2024
I would’ve like for our rooms to be clean daily but other than that it was great. The breakfast was really good as well.
Comment from Hotel Management
17 Jun 2024 by Sherrie Gladney, Hotel Management
Thank you for your feedback. We appreciate your business.
