Ratings based on 450 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Brand Experience Team, Hotel Management
Hi Steve, Thank you for your rating. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate hearing more about your stay so we can address any concerns you may have had. Please feel free to reach out to us. Natalie #Team6
by A verified traveler
Posted 15 Nov 2024
Windows busted out of room no blanket on bed issued a refund..
by A verified traveler
Posted 9 Nov 2024
Booked a room online took my money just to get there and they don’t have any rooms
Comment from Hotel Management
15 Nov 2024 by Nancy Y., Hotel Management
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
by A verified traveler from Boerne
Posted 4 Nov 2024
I will not ever stay at this particular location again .
Comment from Hotel Management
5 Nov 2024 by Brand Experience Team, Hotel Management
Hi Janine, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future. Natalie #Team6
by A verified traveler
Posted 30 Oct 2024
The main office looked in a state of disrepair. The room was a studio suite with a kitchenette. The bed was made perfectly however the walls, refrigerator, and doors were marked and banged up. The dresser drawer fronts were hanging off the drawers. The drapes on either end could no longer be attached to the rail. The suite door locking mechanism was loose on the door. On the inside the door lock had a sticker on it that said, once in the suite, for my security I should use the dead bolt. I did not feel safe staying there so I found somewhere else to stay. The pictures shown on the website do not represent the rough state the the hotel.
Note: Property is being used for short/long term rentals.
by A verified traveler
Posted 24 Oct 2024
Travel for work, construction. Cheap price, but dirty. Refrigerator not in room, broken electric stove. No batteies in remote. Dark parking lot. Unable to switch rooms. Stayed one night and slept on top of bedding with towel over pillows. Unless refurbished stay away!
Comment from Hotel Management
25 Oct 2024 by Brand Experience Team, Hotel Management
Hi Leonard, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
by A verified traveler
Posted 8 Oct 2024
This place is disgusting
Comment from Hotel Management
9 Oct 2024 by Brand Experience Team, Hotel Management
Hi Vachel, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future. Natalie #Team6
by A verified traveler from Hurt
Posted 3 Oct 2024
I only stayed for an evening at the property for a work commitment in the morning but staying for that one evening at this motel was horrible. This property is in need of a complete overhaul and deep clean. The 3rd floor room wasn’t an issue until I found out, no working elevator. I get to the room to unlock it; it already looks like the door needs to be replaced because it feels like someone previously tried to break in the room. The only saving grace and solution for that was the deadbolt. Once you walk-in the room, you have a leaky AC unit with the water dripping into the only trash can in the room, the boxspring and a portion of the mattress looked very soiled and brown, the furniture in the unit looks like it hasn’t been dusted or cleaned in awhile, the kitchenette wasn’t clean or functional, the toilet in the bathroom has cigarette butts and a used bar of soap in it, also no toilet paper. Lastly, no entertainment value because what was thought to be a working TV was a broken TV with a smashed screen. Even walking through the complex, it felt a bit unsafe, the trash looks like it hasn’t been taken out in days, passing through to go to the parking, you see open windows of unfinished units with little to no furniture; then you have your front desk clerk, who I’m sure is a decent worker when it applies but having your friends hang out where you work, smoking and whatever else they were into this evening is a don’t. I will never return to this place ever again, I refuse.
by A verified traveler
Posted 3 Sep 2024
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Brand Experience Team, Hotel Management
Hi Sharon,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
