Ratings based on 455 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by DHI Customer Support, Hotel Management
Dear William,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Posted 19 Nov 2024
Came out to stay close to a job site however the job feel through and because I didn't know until after 11am the first day of the stay I was told they would not refund me for the 2nd day of stay. Also the room is out dated, people slamming doors all night long, and the alarm clock made noise all night long.
Comment from Hotel Management
22 Nov 2024 by DHI Customer Support, Hotel Management
Dear Wendy,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.
by A verified traveler
Posted 10 Nov 2024
We had to wait 35-45 minutes for someone to come to front desk, and it was a good bit of us trying to check in. They didn’t apologize, or try to offer anything off our rooms. There was no hot water in our room at all. Please do better! We noticed in the kitchen there was a dirty spot on the floor leaking from oven to floor.. I will say clean sheets, and bed was soft.
Comment from Hotel Management
14 Nov 2024 by DHI Customer Support, Hotel Management
Dear Arnae,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.
by A verified traveler from Boerne
Posted 1 Nov 2024
The rooms are clean.
Comment from Hotel Management
1 Nov 2024 by DHI Customer Support, Hotel Management
Dear Janine,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
by A verified traveler
Posted 27 Oct 2024
I got bite up by bugs bad description on website
Comment from Hotel Management
30 Oct 2024 by DHI Customer Support, Hotel Management
Dear Anita,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.
by A verified traveler
Posted 21 Oct 2024
It was a great place to stay. Quiet and friendly.
Comment from Hotel Management
22 Oct 2024 by DHI Customer Support, Hotel Management
Dear Laura,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
by A verified traveler
Posted 21 Oct 2024
Overall property and room was nice but check in was at 3 and my room wasn’t ready then which was pretty inconvenient.
Comment from Hotel Management
22 Oct 2024 by DHI Customer Support, Hotel Management
Dear Dana,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.
by A verified traveler from Rougemont
Posted 19 Oct 2024
I called the reception to let them know that there was no hot water and a lady just told me that she will send someone later tonight, we are very busy and they never came and I had to go to a friend's house to take a shower.
Comment from Hotel Management
22 Oct 2024 by DHI Customer Support, Hotel Management
Dear Francisco,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by DHI Customer Support, Hotel Management
Dear William,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.
by A verified traveler from Greensboro
Posted 23 Sep 2024
Location
Comment from Hotel Management
26 Sep 2024 by DHI Customer Support, Hotel Management
Thank you so much for the 5/5 review, Martin. We hope to see you back soon.
