Ratings based on 479 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Everything was excellent except for the couch and desk chair. The couch had filthy stains everywhere and the desk chair had something sticky on the seating area.
Comment from Hotel Management
25 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re thrilled to hear that everything else during your stay was excellent. We sincerely apologize for the condition of the couch and desk chair; this is not the standard we strive for. Your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to welcome you back for an even better experience!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
Rooms were very nice. Staff was excellent
Comment from Hotel Management
24 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful review! We're delighted to hear you enjoyed the nice rooms and excellent service from our staff. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Sep 2024
Staff was professional and greeted us upon arrival. Room was very clean and bedside lighting was perfect for nighttime reading. The downside to this property was the noise level of people checking in late. Many people drove in late at night, parked behind the hotel and proceeded to talk loudly, yell, run around and slam their car doors which could clearly be hear in our first floor room. Also there were men sitting in two pickups throughout the night behind the hotel for 2 consecutive nights. I never understood what they were doing but it didn't seem right. It would have been helpful to have security or hotel personnel walk around the entire building a couple times a night. The location of the hotel is convenient to the highway and airport but there are a lot of unsavory people walking around the general area and begging on street medians. Was a little surprised to see that happening here. Also, my car was side-swiped by someone (hit and run) in the hotel parking lot and I received little support or sympathy from hotel staff other than to tell me to file a police report. In summary, hotel is nice but location is not-so-nice.
Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that our staff made a positive impression and that you enjoyed the cleanliness of your room and the bedside lighting.We sincerely apologize for the disturbances you experienced during your stay, particularly regarding the noise from late arrivals and your concerns about safety. Your feedback is invaluable, and we will certainly address these issues with our team to improve the experience for future guests. We understand how frustrating it can be when outside factors impact your stay, and we're sorry to hear about the incident with your vehicle. We strive to provide the best support possible and will review our procedures to ensure better assistance in such situations.We appreciate your comments about our location, as we continually seek ways to enhance our guests' safety and comfort. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel MAnager
by A verified traveler from nassau
Posted 20 Sep 2024
The staff and management are very friendly helpful and kind. The property is clean and quiet.
Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness and tranquility of our property. Your kind words motivate us to keep providing the best experience for our guests. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
The breakfast was just ok, but the tables were not being cleaned throughout the available dining times. Therefore, you had to try and clean a table before you could eat and be careful where you stepped because of spillage.
Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your comments about the breakfast and sincerely apologize for the cleanliness issues you encountered in the dining area. Maintaining a clean and comfortable environment is a top priority for us, and we will address this with our team to ensure a better experience for our guests. We hope to have the opportunity to serve you better during your next visit!Sincerely, Hotel Manager
by A verified traveler from Statesville
Posted 16 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your positive review! We're delighted to hear that you enjoyed your stay and appreciate your feedback. If there’s anything specific we can do to earn that fifth star next time, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the fantastic 5-star review! We're thrilled to hear that you had such a great experience with us. Your support means a lot to our team. We can't wait to welcome you back for another wonderful stay!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your thoughts with us. We appreciate your feedback and are sorry to hear that your experience was not as positive as we strive for. If you have any specific concerns or suggestions, please feel free to share. We hope to have the opportunity to improve your experience during your next visit.Sincerely, Hotel Manager
by A verified traveler from San Antonio
Posted 3 Sep 2024
It just a great stay
Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience!Sincerely, Hotel Manager
by A verified traveler from Hampton
Posted 1 Sep 2024
The staff was very attentive and helpful. The property and rooms were spotless. Great location off of I-40 and near the airport. Will definitely stay here again. Highly recommend !
Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that our attentive staff, clean property, and convenient location made your stay enjoyable. Your recommendation means a lot to us, and we can’t wait to welcome you back on your next visit!Sincerely, Hotel Manager
