Ratings based on 987 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
Thwy wouldnt let him check in because he didnt have a $150 deposit that was never mentioned. Yried to get in touch with expedia yo switch tobanother hotel but couldnt find a way to contact snyone.
Comment from Hotel Management
27 Dec 2024 by Evitta Fletcher, Hotel Management
Dear Cathy-LynnThank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. We should have explained the deposit process better and made you fully aware of the policy. The 150 is a hold on your card and we lift it and return it upon checkout as long as Housekeeping verifies that the room is in good condition. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
by A verified traveler
Posted 23 Dec 2024
There deposit is 150
Comment from Hotel Management
27 Dec 2024 by Evitta Fletcher, Hotel Management
Dear Jewell,Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. We should have better explained that Our deposit is a hold not a charge and we lift the hold and put it right back on your card. We are working with 3rd party booking to get it added so that it will not be a surprise to our guest, and it also gives you time to prepare. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Evitta Fletcher, Hotel Management
Dear Erika,Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Evitta Fletcher, Hotel Management
Dear Abigail,Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
27 Dec 2024 by Evitta Fletcher, Hotel Management
Dear Carie, Thank You so much for taking the time to leave us this amazing review! We're thrilled to hear that you had a great experience with us and that our team exceeded your expectations. Please be assured that your feedback is invaluable to us, as it guides our continuous efforts to improve and provide the most enjoyable experience for our guests.We hope to see you soon!
by A verified traveler
Posted 18 Nov 2024
Nice place live it very much
Comment from Hotel Management
27 Dec 2024 by Evitta Fletcher, Hotel Management
Dear Brian, Thank You so much for taking the time to leave us this amazing review! We're thrilled to hear that you had a great experience with us and that our team exceeded your expectations. Please be assured that your feedback is invaluable to us, as it guides our continuous efforts to improve and provide the most enjoyable experience for our guests.We hope to see you soon!
by A verified traveler
Posted 10 Nov 2024
The front lady was so nice.
by A verified traveler
Posted 4 Nov 2024
Safety and comfort
Comment from Hotel Management
6 Nov 2024 by Evitta Fletcher, Hotel Management
Dear Olajumoke, Thank you for staying at The Clarion Pointe Greensboro Airport hotel and also taking the time to leave us a review. Our goal is to give each guest a 5-star experience and it makes us super happy to know when we succeed. We can't wait to see you again in the future. Sincerely,Assistant General manger
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Evitta Fletcher, Hotel Management
Dear George, Thank you for letting us host you here at the Clarion Pointe Greensboro airport. It is truly our pleasure to show true hostility. We hope that whenever you are in town that you stay with us! Sincerely,Assistant general manger
by A verified traveler
Posted 23 Oct 2024
Nice
Comment from Hotel Management
24 Oct 2024 by Evitta Fletcher, Hotel Management
Thank you for taking the time to write us an amazing review! We're delighted to know that our team exceeded your expectations! We look forward to serving you again in the future.
