Ratings based on 54 Verified Reviews
2.2 Room cleanliness
2.6 Service & staff
2.3 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
The doors to rooms stuck and were loud when people closed them. The sliding doors were extremely difficult to open and stop due to not having a handle
Comment from Hotel Management
11 Dec 2024 by Bravo Inn Management, Hotel Management
Dear Amy,Thank you for your valuable feedback. We sincerely apologize for the issues you experienced with the doors and sliding doors during your stay. We understand how frustrating it can be when these details affect your comfort. Rest assured, we will address these concerns with our maintenance team to ensure the doors are properly fixed and the sliding doors are easier to use. We appreciate you bringing this to our attention and hope to provide a more enjoyable experience during your next visit. Thank you again for sharing your thoughts with us.Thank You,Bravo Inn Management
by A verified traveler
Posted 5 Dec 2024
The sliding door was a little difficult to open and close since there was no handle.
Comment from Hotel Management
9 Dec 2024 by Bravo Inn Management, Hotel Management
Dear Patrick,Thank you for your feedback! We apologize for the inconvenience with the sliding door. We understand how important it is for everything to function smoothly, and we will look into adding a handle for ease of use. We appreciate you bringing this to our attention and hope to welcome you back soon for a more comfortable stay!Thank You,Bravo Inn Management
by A verified traveler
Posted 26 Oct 2024
I left the minute I got to my room and requested a refund right away. The room was dirty, and the sheets were nasty. The bathroom was so dirty and smell disgusting.
Comment from Hotel Management
29 Oct 2024 by Bravo Inn Management, Hotel Management
Dear Allure,Thank you for your feedback. We sincerely apologize for the condition of your room and the discomfort you experienced. Cleanliness is our top priority, and it’s clear we fell short in your case. Your concerns are being taken seriously, and we will address this with our team immediately. We understand your decision to leave and appreciate you bringing this to our attention. We hope you will give us another chance to provide a much better experience.Sincerely,Bravo Inn Management
by A verified traveler
Posted 25 Oct 2024
Outside look great but my room was stinky and look like old school
Comment from Hotel Management
29 Oct 2024 by Bravo Inn Management, Hotel Management
Dear Jose,Thank you for your feedback. We’re glad to hear you liked the exterior of our property, but we’re sorry to learn that your room did not meet your expectations. We appreciate your comments about the odor and decor, as they help us identify areas for improvement. We are committed to enhancing our guest experience, and we hope you’ll consider staying with us again for a more enjoyable visit.Sincerely,Bravo Inn Management
by A verified traveler
Posted 20 Oct 2024
I did not anything about this property !!
The room ( 70 ) was not cleaned properly as it should be. As said above clearly can see mold on the ceiling almost above the bed. I cleaned the toilet seat with a disinfectant wipe and there was residue on it. The mirror in the bathroom was dirty and not cleaned. My linens including toiletries were put on the bed and were not put in the bathroom like a better quality hotel is. The fan for heat and or AC unit has build up on the vents in front of the unit. The heat setting did not work either. I felt unsafe sleeping in the bed or putting my head on the pillows. I did not sleep in the bed or use the pillows. I didn’t sleep hardly at all and felt uncomfortable during my entire stay which was only overnight which seemed like forever until I could leave and get out of that mess of a room and hotel.
This hotel needs to be demolished and just start fresh. Had to call in order to get checked into my room. What hotel does that !
?? Not one that I have ever been to. I will NOT return to this hotel at any point in my life and it is the WORST hotel I have ever been to !!!!!!!!!!!!!!!!!!
Comment from Hotel Management
22 Oct 2024 by Bravo Inn Management, Hotel Management
Dear Julie,We're genuinely sorry to hear about your experience, and we sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and it's clear we fell short. Your feedback about the mold, cleanliness, and heating issues is deeply concerning, and we will address these with our team immediately. We understand how uncomfortable this must have been for you, and we regret not providing the experience you expected. Thank you for bringing this to our attention, and we will work hard to improve moving forward.Sincerely,Bravo Inn Management
by A verified traveler
Posted 19 Oct 2024
Aside from the several roaches that we saw and killed while there,the request for new and clean towels which I never received, and the cigarette holes in the bedding, the place was at least decent. The plus is the nice sized refrigerator, and the wifi, and tvs. It gets a little noisy at times but overall it was quiet enough. Staff members there don't seem to care much about assisting, just swiping your card and carrying on.
Comment from Hotel Management
22 Oct 2024 by Bravo Inn Management, Hotel Management
Dear Ayotal,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, especially regarding cleanliness and the lack of responsiveness from our staff. This is not the standard we aim to provide, and your feedback is invaluable in helping us improve. We're glad you appreciated the refrigerator, WiFi, and TV, but we will certainly address the concerns you raised with our team to ensure better service in the future. We hope you’ll consider giving us another chance to provide a more comfortable and enjoyable stay.Thank You,Bravo Inn Management
by A verified traveler
Posted 17 Oct 2024
Peaceful
Comment from Hotel Management
21 Oct 2024 by Bravo Inn Management, Hotel Management
Dear Gennifer,Thank you for your simple yet powerful review! We’re glad to hear that you found your stay peaceful. Creating a relaxing environment for our guests is our top priority, and we’re thrilled that it impacted your visit. We hope to welcome you back soon for another serene experience!Thank You,Bravo Inn Management
by A verified traveler
Posted 29 Sep 2024 on Hotels
Comment from Hotel Management
1 Oct 2024 by Bravo Inn Management, Hotel Management
Dear Madolyn,We are sorry to hear that you didn't enjoy your stay at Bravo Inn Greensboro. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you had alerted our staff about the issues you experienced. They would have gladly looked into them and resolved them. We hope you give us another chance to earn your loyalty.Sincerely,Bravo Inn Management
by A verified traveler
Terrible
Posted 24 Sep 2024 on HotelsIt was terrible to go check in. You had to call somebody to come to the front desk. Then they put me on side of the hotel and it was living coordinates for residence. You can hear music through the walls. It was not clean. The smell was really really bad.
Comment from Hotel Management
25 Sep 2024 by Bravo Inn Management, Hotel Management
Dear Joseph,Thank you for sharing your feedback. I sincerely apologize for the issues you faced during your stay, including the check-in experience, noise, cleanliness, and unpleasant odors. This is not the level of service we strive for, and your comments will be addressed with our team to ensure improvements. We appreciate your input and regret that your stay was not as expected.Sincerely,Bravo Inn Management
by A verified traveler
Terrible experience
Posted 30 Aug 2024 on HotelsWhen I arrived around 7pm there was no one at reception area. Had to call a number taped to glass to call. After a long wait finally received room. Upon entering room smelled terrible, room was dirty, ashes from cigarettes on bed headboard, very dirty trash can with dead bugs and old food left behind from I’m assuming from the pressure people. I return to the office to cancel my stay. Again no one there called number, no answer and waited. They never answered or came back to official
Comment from Hotel Management
3 Sep 2024 by Bravo Inn Management, Hotel Management
Dear Guest,We sincerely apologize for your experience during your stay. It’s unacceptable that no one was available at the reception, and we regret the condition of the room and the lack of response when you tried to address these issues. This is not the level of service we strive for, and we will investigate these concerns thoroughly to prevent future occurrences. We understand how frustrating this must have been and appreciate you bringing it to our attention.Sincerely,Bravo Inn Management
