Ratings based on 452 Verified Reviews

3.7 out of 5
82% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Nov 2024
5 out of 5
by A verified traveler from Seattle

Posted 22 Aug 2024
It is the accessibility, and the location and especially the staff members that made our stay a great experience. The manager, Diane accommodated us and made our stay memorable. She combined two separate rooms into one of the fully renovated rooms that had a single entrance but had two rooms inside. The showers are perfect for our elderly parents. No more bathtubs! Which prevents the likely good of them falling. The room’s interior was nicely updated and would rival most 5 star hotels in the area. I am very pleased with our stay. And we will be returning to Elan whenever we are in town. Thank you again! Hope you got the Mary Grace rolls we left for you, Diane!
2 out of 5
by A verified traveler

Terrible Experience

Posted 6 Aug 2024 on Hotels
When I go to the Philippines, I usually stay at Elan and I have no issue with the room and the amenities. However, this year, the TV is not working and we have rats in our room who nibbled on the food we had to bring back home. I complained about these to the Manager and staff but all they gave me was a brush off. Terrible experience
5 out of 5
by A verified traveler

Posted 4 Apr 2024
convenience and location
2 out of 5
by A verified traveler

Posted 2 Apr 2024 on Hotels
Their rooms needs updating/renovation. They gave a room that has a very dirty carpet and smelly . I have to ask them for a room change. The supervisor on our check in should not give as that room considering it’s the worse room apparently in the building . It ahould not be given to any guest. Despite the condition of the room in fairness staff are very nice specially the bellboys and the guards.
5 out of 5
by A verified traveler

Posted 1 Mar 2024
The hotel is not very nice due to renovation.
3 out of 5
by A verified traveler

Posted 2 Feb 2024
Ellan hotel is under construction
4 out of 5
by A verified traveler

budget yet decent place near greenhills

Posted 3 Dec 2023 on Hotels
friendly and accommodating staff. i will surely be coming back. thanks
5 out of 5
by A verified traveler

Posted 29 Nov 2023
the location
3 out of 5
by A verified traveler

Posted 25 Nov 2023
Near to almost everythings
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