Ratings based on 538 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Coats
Posted 24 Nov 2024
N/a
Comment from Hotel Management
24 Nov 2024 by General Manager, Hotel Management
Thank you for your response. Come back and see us soon.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Thank you for your review. Please let us know how we can improve.
by A verified traveler from childersburg
Posted 12 Nov 2024
Poor. Can’t stand when they let people smoke weed at will and stink a place up. If the weed smell went away, you’d think someone was burning cats in the hallway it stunk so bad
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our great customer service and attention to detail in everything that we do. Our reputation is not something we choose to hide behind but is a benchmark to ensure continued improvement in the future. We will ensure your feedback will be given to all. Furthermore, I will personally ensure that all your other complaints are addressed and everything will be in order on your next visit. We look forward to welcoming you back then.
by A verified traveler
Posted 10 Nov 2024
Great upkeep and wonderful staff.
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Thank you for your review! Please come back and see us again soon.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to leave a review. I hope we can accommodate your lodging needs on your next trip to the area.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Thank you for your rating. We appreciate your business.
by A verified traveler
Posted 4 Nov 2024
It's just barebone. They only give free wifi to one device. They don't have daily room service. if you want fresh towel, you need to pay $10 for 7 days. The kitchen is just microwave, fridge and stove. If you want cookware, you have to pay. They just want money.
I wouldn't go back again.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been shared with our entire team as we continue to strive for improvement in all areas. We do hope you give us another chance as we will definitely improve our services.
by A verified traveler
Posted 4 Nov 2024
Very old
Didn’t feel like a hotel but an extended motel
Television did t work
And most importantly the phone didn’t work
And nobody seem to care
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our great customer service and attention to detail in everything that we do. Our reputation is not something we choose to hide behind but is a benchmark to ensure continued improvement in the future. We will ensure your feedback will be given to all. Furthermore, I will personally ensure that all your other complaints are addressed and everything will be in order on your next visit. We look forward to welcoming you back then.
by A verified traveler
Posted 4 Nov 2024
I stayed there the first weekend they opened and the only issue was the elevator didn’t work and we had to carry our luggage up 5 flights of stairs but overall the stay was great. But this time the property looked very used and extremely uncomfortable. The bed was terrible, the room wasn’t real clean. The room I was in was at an exit door and was constantly opening and closing all night long. Weed smoking was going on in the building and outside the door where my room was.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Howard, thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our great customer service and attention to detail in everything that we do. Our reputation is not something we choose to hide behind but is a benchmark to ensure continued improvement in the future. We will ensure your feedback will be given to all. Furthermore, I will personally ensure that all your other complaints are addressed and everything will be in order on your next visit. We look forward to welcoming you back then.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Thank you for your response. We appreciate your business and look forward to seeing you again soon.
