Ratings based on 961 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
The staff was very friendly and helpful, the amenities were great, it's a lovely boutique hotel.
Comment from Hotel Management
29 Sep 2024 by Guest Experience Team, Hotel Management
Dear Matthew, thank you for your kind words! We’re thrilled to hear that you enjoyed our friendly staff and amenities at our boutique hotel. We strive to create a welcoming atmosphere for all our guests, and your feedback inspires us to keep up the good work. We look forward to welcoming you back soon!Best Regards,Customer Care Team
by A verified traveler from Holdrege
Posted 27 Sep 2024
It was ok
Comment from Hotel Management
29 Sep 2024 by Guest Experience Team, Hotel Management
Dear Don, thank you for your feedback! We appreciate your thoughts and would love to know more about how we can improve your experience next time. Your satisfaction is important to us!Best Regards,Customer Care Team
by A verified traveler
Posted 26 Sep 2024
Cute property.
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Dear Carol, thank you for your kind words! We're glad you found our property cute and hope to see you again soon for another delightful stay!Best Regards,Customer Care Team
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Dear Suzanne, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team
by A verified traveler
Posted 25 Sep 2024
Pleasant stay
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Dear Abha, thank you for your review! We're thrilled to hear you had a pleasant stay and look forward to welcoming you back again soon!Best Regards,Customer Care Team
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Dear Ciara, thank you for sharing your feedback. We apologize that the cleanliness, staff service, and property conditions did not meet your expectations. Your concerns are important to us, and we will address these issues with our team to ensure improvements. We hope you will consider giving us another opportunity to provide a better experience in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Dear Kimberly, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 21 Sep 2024
This was my fourth or fifth time at the Zen Hotel. Very convenient location, quiet and safe; rooms all modern/remodeled and clean, great breakfast. Perfect for me!
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Dear Jutta, thank you so much for your continued loyalty to the Zen Hotel! We’re thrilled to hear that our convenient location, quiet and safe environment, and newly remodeled rooms have consistently met your expectations. It’s great to know you enjoyed our breakfast, as we strive to offer a fresh and satisfying start to the day. Your kind words reaffirm our commitment to delivering the best experience for our guests, and we look forward to welcoming you back for your next stay. If there’s ever anything we can do to make your visits even better, please don’t hesitate to let us know!Best Regards,Customer Care Team
by A verified traveler
Posted 19 Sep 2024
Nice room and service. Good breakfast. The only personal negative for me was the mattress. Not enough support for me, but some people like that.
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Dear Stacie, thank you for your kind words about our room, service, and breakfast! We're glad you enjoyed your stay overall. We appreciate your feedback on the mattress, as we understand comfort preferences can vary. We'll consider your comments as we continually strive to improve our guests' experience. We hope to welcome you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
