Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
Our favorite place to come when we’re in the area
by A verified traveler from Reno
Posted 18 Jan 2025
The staff was very friendly. I felt safe at all times. Walgreens across street. Wonderful breakfast options. The property really feels Zen. I definitely will stay again.
by A verified traveler from Folsom
Posted 16 Jan 2025
Staff is friendly, breakfast is good, easy to park, very clean, new carpet, small gym, Landry in the building.
Seems safe, but I don’t like the style of the construction, the buildimg is open to anyone get in and no security or gate to limit the entrance to the parking and your room door.
Comment from Hotel Management
17 Jan 2025 by Customer Care Team, Hotel Management
Dear Ubirajara, thank you for your detailed feedback! We’re glad you enjoyed the friendly staff, good breakfast, cleanliness, and convenient amenities like parking, the gym, and laundry facilities. We understand your concern about security and open access to the building and parking area. Your feedback is valuable, and we’ll evaluate ways to enhance security measures to ensure all guests feel safe and comfortable during their stay. We hope to welcome you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 16 Jan 2025
Great location! Many walkable places in a great neighborhood. Will visit again!
Comment from Hotel Management
16 Jan 2025 by Customer Care Team, Hotel Management
Dear Kelley, thank you for your kind words! We’re delighted you enjoyed our prime location and the walkable neighborhood. It’s wonderful to know you had such a positive experience, and we can’t wait to welcome you back on your next visit!Best Regards,Customer Care Team
by A verified traveler
Posted 13 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 13 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 10 Jan 2025
Comment from Hotel Management
10 Jan 2025 by Customer Care Team, Hotel Management
Dear Yinan, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team
by A verified traveler from Kirkland
Posted 8 Jan 2025
Nice staff. Simple but nice.
Comment from Hotel Management
8 Jan 2025 by Customer Care Team, Hotel Management
Dear Sudipta, thank you for your kind words! We're glad you enjoyed the service and had a pleasant stay. We aim to keep things simple yet comfortable for our guests, and we're happy to hear it worked well for you. We hope to welcome you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 7 Jan 2025
Empty shampoo bottle. Light flickering. Bed light bulb broken. Broken door knob at entrance.
Everything else was fine. Some basic maintenance was off.
Comment from Hotel Management
8 Jan 2025 by Customer Care Team, Hotel Management
Dear Stanley, thank you for your feedback. We apologize for the issues you experienced with the shampoo bottle, flickering light, broken light bulb, and door knob. We take these matters seriously and will address them with our maintenance team immediately to ensure everything is in working order for future guests. We're glad to hear that, aside from these concerns, your stay was otherwise fine, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved experience!Best Regards,Customer Care Team
by A verified traveler
Posted 6 Jan 2025
Easy parking
Cleanliness
Comment from Hotel Management
7 Jan 2025 by Front Desk, Hotel Management
Dear HtayThank your for staying at The Zen Hotel Palo Alto.We are glad you had a great time with us.Looking forward to see you in the future.Best,
