Ratings based on 967 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jul 2024
Very happy with my stay. Had several small issues and the staff quickly took care of them and bent over backwards to make my stay comfortable. Highly recommend
Comment from Hotel Management
5 Jul 2024 by Customer Care Team, Hotel Management
Dear Andrew, thank you so much for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. Our team is committed to ensuring our guests have a comfortable and enjoyable visit, and it's wonderful to hear that our staff promptly addressed any issues you encountered. Your recommendation means a lot to us, and we look forward to welcoming you back again soon! If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. Safe travels!Best Regards,Customer Care Team
by A verified traveler
Posted 4 Jul 2024
Comment from Hotel Management
5 Jul 2024 by Customer Care Team, Hotel Management
Dear Ana, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team
by A verified traveler
Posted 4 Jul 2024
Comfy Older Non-chain vibe;
Comment from Hotel Management
5 Jul 2024 by Customer Care Team, Hotel Management
Dear David, thank you for your feedback. We're glad to hear you found our non-chain vibe comfortable. Your comfort and satisfaction are important to us, and we appreciate your choice to stay with us. If there's anything specific you enjoyed or any suggestions you have for us to enhance your experience further, please feel free to let us know. We look forward to welcoming you back for another comfortable stay soon!Best Regards,Customer Care Team
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
5 Jul 2024 by Customer Care Team, Hotel Management
Dear Mi-Jung, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team
by A verified traveler
Posted 3 Jul 2024
Really good value for the price.
Comment from Hotel Management
3 Jul 2024 by Customer Care Team, Hotel Management
Hello Fredric, thank you for your positive feedback! We are delighted to hear that you found our hotel to be of great value for the price. We strive to provide an excellent experience for our guests, and your satisfaction is our priority. We look forward to welcoming you back in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 1 Jul 2024
We love this place for accessibility- cleanliness- quiet- safety- breakfasts are awesome!
Comment from Hotel Management
2 Jul 2024 by Customer Care Team, Hotel Management
Dear Shelly, thank you for your wonderful feedback! We're thrilled to hear that you love our hotel for its accessibility, cleanliness, quiet atmosphere, safety, and awesome breakfasts. Providing a comfortable and enjoyable experience for our guests is our top priority. We look forward to welcoming you back for another great stay soon!Best Regards,Customer Care Team
by A verified traveler
Posted 25 Jun 2024
Always a smile at Zen !
Comment from Hotel Management
27 Jun 2024 by Customer Care Team, Hotel Management
Dear Lisa, thank you so much for your kind words! We're thrilled to hear that you've experienced friendly service with a smile at Zen. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay soon. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels until then!Best Regards,Customer Care Team
by A verified traveler
Posted 23 Jun 2024
There was a standard toilet seat on top of an elongated toilet… a little strange.
Comment from Hotel Management
25 Jun 2024 by Customer Care Team, Hotel Management
Dear Kathryn, thank you for bringing this to our attention and for your recent stay with us. We apologize for any inconvenience caused by the mismatched toilet seat in your room. This does not meet our usual standards of comfort and cleanliness, and we regret that you experienced this issue during your visit. Please rest assured that we have addressed this with our housekeeping team to ensure that all our rooms are properly equipped with appropriate fixtures. Your feedback is incredibly valuable to us as we work to improve our guest experience. If there is anything else we can do to make it up to you or if you have any further concerns, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Customer Care Team, Hotel Management
Dear Julie, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team
by A verified traveler
Posted 17 Jun 2024
Nice. Affordable.
Comment from Hotel Management
18 Jun 2024 by Customer Care Team, Hotel Management
Dear Benjamin, thank you for your feedback! We're glad to hear you found our hotel nice and affordable. We appreciate your patronage and hope to welcome you back soon.Best Regards,Customer Care Team
