Ratings based on 351 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
Great
Comment from Hotel Management
10 Oct 2024 by Pavlos Badouvakis, Hotel Management
Dear Mrs. Tonia,Thank you for your preference and your time to rate us after your recent stay at Village Heights Resort!We are glad to know that your overall stay met your expectations and we hope we will have the opportunity to welcome you again in the near future.Kind Regards,Pavlos Badouvakis
by A verified traveler
Posted 3 Sep 2024
BEWARE! POSITIVE - The staff are excellent -helpful, polite and knowledgable. The setting of the main restaurant with views over the pool is lovely, service is great & buffet food was of a good quality. Entertainment here was great. The pool areas are very clean with plenty of sunbeds. Beautiful grounds and communal areas.
NEGATIVES - The All Inclusive is terrible! It is nowhere near the standard you would expect for the price point with so many items charged at an additional cost. We would expect this for high end items like wines, seafood etc but the majority of things incurred extra costs (focaccia bread, local cocktails, all except one beer, freshly squeezed orange juice etc). You can only see the additional charges upon arrival using the App. We complained to the hotel who said that the "all-inclusive are for selected food and beverages only except the special cocktails and food due to the price”!
The rooms are very dated and uncomfortable - not luxury at all. The mattress on the sofa bed was rock hard, bathrooms are dated with a hairdryer attached to the wall and over bath shower/shower curtain. No coffee machines, just a few sachets of nescafe and sugar scattered on a tray when you arrive which were not replenished. The rooms were clean but not spotless. Our towels were not regularly replaced despite being left in a pile to indicate that they were dirty. We were expecting authentic Greek with modern conveniences but these rooms could easily have been from 20 years ago.
Comment from Hotel Management
7 Sep 2024 by Pavlos Badouvakis General Manager, Hotel Management
Dear Amanda,Thank you for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your feedback, both positive and constructive, as it helps us continually improve our services.We are delighted to hear that you found our staff, entertainment, and the resort’s setting to be highlights of your stay. Our team works hard to create a welcoming and enjoyable atmosphere, so your kind words mean a lot to us.We are, however, sorry to learn that certain aspects of your stay did not meet your expectations. Your comments are taken very seriously in consideration. Thank you once again for your valuable insights. Kind regards.Pavlos BadouvakisGeneral Manager
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Pavlos Badouvakis, Hotel Management
Dear Mr. Peter,Thank you for your preference and your time to rate us after your recent stay at Village Heights Resort!We are more than happy to know that your overall stay met your expectations and we hope we will have the opportunity to welcome you again in the near future.Kind Regars,Pavlos BadouvakisGeneral Manager
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Pavlos Badouvakis, Hotel Management
Dear Mr. Mathieu,Thank you for your preference and your time to write a review after your recent stay at Village Heights Resort!We are glad to know that your overall stay met your expectations and we hope we will have the opportunity to welcome you again in our property, for another memorable stay.Kind Regards,Pavlos BadouvakisGeneral Manager
by A verified traveler
Posted 29 Aug 2024
My husband and I had a wonderful stay at Village Heights Resort for our 1st anniversary, the staff were so friendly and could not do enough for you. Would highly recommend!
Comment from Hotel Management
30 Aug 2024 by Pavlos Badouvakis, Hotel Management
Dear Mrs. Emily,Thank you for your preference and your time to write a review after your recent stay at Village Heights Resort!We are glad to know that your overall stay met your expectations and you shared your special occasion with us.We hope we will have the opportunity to welcome you again in the near future, for another memorable stay.Kind Regards,Pavlos BadouvakisGeneral Manager
by A verified traveler
Posted 23 Aug 2024
Overall a nice two week stay. Apartments are starting to look and feel really dated. Room 1104 was right next to the pool but a bit noisy with dragging chairs of the restaurant early in the morning and late at night. The resort felt a little less friendlier than we experienced in previous stays - just felt kind staff didn’t interact as they have done previously. More casual options for dinner are limited in the resort but it’s easy enough to get into town - but it would be better if the resort put on more shuttle buses after 1945pm. Overall a nice stay and a worthwhile trip. 4/5 stars!
Comment from Hotel Management
26 Aug 2024 by Pavlos Badouvakis, Hotel Management
Dear Faisal,Thank you for your preference and for your time to write a review after your recent stay at Village Heights Resort!We are glad to know that your overall stay was nice.Rest reassured that we have noted all your observations, so we can improve aspects that need improvement.We hope we will have the opportunity to welcome you again in the near future and provide you a memorable stay.Kind Regards,Pavlos BadouvakisGeneral Manager
by A verified traveler
Posted 18 Aug 2024
We had an amazing 2 week holiday with our 14 and 17 year old daughters. We would highly recommend the resort and will definitely be going back.
Comment from Hotel Management
19 Aug 2024 by Pavlos Badouvakis, Hotel Management
Dear Mr. Matthew,Thank you for your preference and your time a review after your recent stay at Village Heights Resort!We are glad to know that your overall stay met your expectations and you had an amazing experience in our property.We are waiting to welcome you again in the near future, for another memorable stay.Kind Regards,Pavlos BadouvakisGeneral Manager
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Pavlos Badouvakis, Hotel Management
Dear Mr. Max,Thank you for your preference and for your time to rate us after your recent stay at Village Height Resort!We are glad to know that your overall stay met your expectations and we hope we will have the opportunity to welcome you again in the near future.Kind Regards,Pavlos BadouvakisGeneral Manager
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Pavlos Badouvakis, Hotel Management
Dear Mrs. Cathie,Thank you for your preference and for your time to rate us after your recent stay at Village Heights Resort!We are more than happy to know that we met your expectations and we hope we will have the opportunity to welcome you again in the near future, for another memorable stay.Kind Regards,Pavlos BadouvakisGeneral Manager
by A verified traveler
Posted 1 Aug 2024
Love it and will visit again
Comment from Hotel Management
1 Aug 2024 by Pavlos Badouvakis, Hotel Management
Dear Xuedan,Thank you for your preference and for your time to write a review after your recent stay at Village Heights Resort!We are more than happy to know that you loved your stay with us and that we will have the opportunity to welcome you again in the near future.Kind Regards,Pavlos BadouvakisGeneral Manager
