Ratings based on 72 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Absolutely stunning property. Amazing upgrade for us to their beautiful villa with incredible views of the sea. Delicious dining options and breakfast.
Excellent cleanliness of resort and rooms daily and amazing service from start to finish.
Thank you for making our stay memorable.
Comment from Hotel Management
16 Oct 2024 by The Royal Senses, Hotel Management
Dear Kashif,Your review of our hotel is very much appreciated.We are always happy to receive feedback that our guests have enjoyed a wonderful holiday and have left with many happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 9 Oct 2024
Wonderful property. Rooms were spacious and very clean. Staff was really nice.
Comment from Hotel Management
10 Oct 2024 by The Royal Senses, Hotel Management
Dear Kristina,thank you for your feedback.Lovely to see that you appreciated the service provided by our team and the facilities available in our property.We hope to have you back for another delightful stay!Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 28 Sep 2024
I absolutely loved this property. Dinner at Cretamos was exquisite! The food and service was beyond perfection. The food in the main dining area was amazing as well. The service was excellent. If I’m am ever back in Crete, this is where I would stay again.
Comment from Hotel Management
30 Sep 2024 by The Royal Senses, Hotel Management
Dear Sharolyn,Thank you for choosing The Royal Senses for your recent visit to Crete and for taking some of your precious time for this feedback.We are delighted that you enjoyed your stay with us so much, that we exceeded almost all your expectations and that you left with the best impressions and memories.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 31 Aug 2024
Amazing resort with very friendly and helpful staff. Pools were great and well maintained and the water slides kept my 11 year old, and me, entertained as did the Tennis courts.
Very relaxing and fantastic sunset views.
Limited things to do in the immediate vicinty and the buffet food could have been better.
Otherwise really enjoyed the stay and made full use of the spa.
Comment from Hotel Management
2 Sep 2024 by The Royal Senses, Hotel Management
Dear Michael,We appreciate your feedback and are delighted to hear that you enjoyed your recent holiday with us. It is always rewarding to know that our guests had a pleasant experience.Your comments have been noted too and will be shared with the relevant department.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 10 Aug 2024
What a fantastic vacation spot! Pick this if you are interested in a relaxing time with friends and family! Away from everything, but good bit of activities on property and excellent food! Overall the rooms are just perfect!!
Comment from Hotel Management
12 Aug 2024 by The Royal Senses, Hotel Management
Dear Ravindra,Thank you for sharing such a lovely review!It is brilliant for us to hear that you've had a good stay at our hotel and enjoyed every aspect of your experience.Do not hesitate to contact us in case you choose to visit us again.We wish you all the very best and we hope to welcome you back soon!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 25 Jul 2024
We loved this hotel! We chose this hotel because of location, a little secluded but 20 minutes from Rethymno. It was nice to have the seclusion and quiet feel since we were on our honeymoon. Staff was wonderful, accommodations were wonderful. They sent us a bottle of champagne when they found out we were on our honeymoon. Only complaint was that our shower kept getting flooded and there was a drainage smell, but staff fixed it right away. Also, our pool light in our room was not getting fixed. The night staff didn't know too much about technical support, so we would have to wait until morning for things to get fixed. Absolutely loved our room setup, and how the bed was faced towards the window.
Comment from Hotel Management
26 Jul 2024 by The Royal Senses, Hotel Management
Dear Dina,Thank you for choosing The Royal Senses for celebrating your honeymoon.We are more than happy to read that you enjoyed your stay with us and left with the best impressions and memories.We have taken on board your comment and are following up with the relevant department. Please accept our apologies for any inconveniences.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
One the best hotels in all of Greece
Posted 20 Jul 2024 on HotelsAmazing resort. This is one nicest and best run hotels in all of Greece. They do an excellent job of ensuring you are relaxing during your holiday. The adults only section of this hotel is amazing!
Comment from Hotel Management
22 Jul 2024 by The Royal Senses, Hotel Management
Dear Adam,thank you for this incredible feedback, which is very much appreciated. We are happy that everything was up to your expectation and we will be more than pleased to share this comment with our team.We look forward to welcoming you back on your next trip to Crete.With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler from Bradley Beach
Posted 19 Jul 2024 on Travelocity
It was ok. Definitely not a 5 star!
Comment from Hotel Management
20 Jul 2024 by The Royal Senses, Hotel Management
Dear Floyd V,we are sorry that not all your expectations could be exceeded and we would like to apologize for any inconvenience.Nevertheless, we hope to have the pleasure of welcoming you back and change your negative impression to an enjoyable stay.With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Posted 13 Jul 2024
Excellent food, poor service
Comment from Hotel Management
15 Jul 2024 by The Royal Senses, Hotel Management
Dear Andria,thank you for your feedback, we are sorry that in your opinion the service was not as per your expectation.Nevetheless, we hope to see you again in the future and change your negative impression to an enjoyable stay.With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
by A verified traveler
Gorgeous property, beach access not beachfront
Posted 6 Jul 2024 on HotelsBeautiful hotel with very friendly staff. It does advertise as a beachfront resort, which is misleading. The resort itself is on a hillside and there is a shuttle to the beach which is a 3 minute drive and walkable uphill.
Comment from Hotel Management
11 Jul 2024 by The Royal Senses, Hotel Management
Dear Guesst,thank you for your stay and the good rating. We are happy that all your expectations were fulfilled.Your comment in regard to the advertisement will be shared with the responsible person.We hope to see you again in the future.With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
