Ratings based on 162 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
No pride of ownership. Not very accommodating. Washrooms barely fit a petson. I would definitely NOT be staying or recommending the hotel to anyone.
Comment from Hotel Management
28 Sep 2024 by Mylona Panagiota, Hotel Management
Dear Mrs. Virginia,We are so saddened reading that your accommodation at "The Royal Grand Hotel" was not the most memorable and rewarding, we always put effort to provide the nicest holidays to all our guests, so in your case, we are frustrated that we did not manage to exceed your expectations. However, we still hope to have one more chance at welcoming you back to our property and we will do our utmost in order to better assist you.Yours sincerely,Guest Relations Department
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Mylona Panagiota, Hotel Management
Dear Mr. Vasileios,Thank you for your excellent rating, we deeply hope to have another opportunity to welcome you back at our property.Kindest regards,Guest Relations Department
by A verified traveler
Posted 7 Aug 2024
Wouldn’t let us cancel even with travel protection.
Comment from Hotel Management
8 Aug 2024 by Mylona Panagiota, Hotel Management
Dear Mrs. Angela, good day from Corfu,We are sorry that you did not have a nice experience regarding our hotel. However, we need to inform you that your specific reservation details have a cancellation policy in which we charge the amount, as you reservation was non refundable. Once again, thank you for your comments, we do hope the next time to book with us, so we will welcome you!Kindest Regards,Guest Relations Department
by A verified traveler
Posted 7 Aug 2024
The staff were all lovely. The food was slightly limited but was good. The hotel is very close to the runway of the airport which is why I chose it but some people may find the nois off putting.
Comment from Hotel Management
8 Aug 2024 by Mylona Panagiota, Hotel Management
Dear Guest,Thank you for all your kind words with regards to your recent accommodation with us! We are looking forward to welcoming you back!Kind Regards,Guest Relations Department
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
20 Jun 2024 by Mylona Panagiota, Hotel Management
Dear Mrs. Calina,Thank you for the amazing feedback, looking forward to welcoming you back!
by A verified traveler from Oxford
Posted 30 Sep 2023
Very good location. Staff very helpful and so friendly! Nice breakfast !
Next to airport, you can see all airplane landing and departure! Reception 24/7 open and you get all support and help! absolutely staff,They are 5stars. I will recommend to everyone! Definitely we will visiting in future again! Thanks to everyone to nice to us!!!!!!
Comment from Hotel Management
30 Sep 2023 by Panagiota Mylona, Hotel Management
Dear Guest,Thank you so much for your lovely comments, our staff members are proud of their team work and of your absolutely amazing words!Of course, we would love to welcome you back in the future!Have a safe winter!
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by Panagiota Mylona, Hotel Management
Dear Mrs. Louise,Thnak you for your nice feedback, we do hope to welcome you back!
by A verified traveler from Roslindale
Posted 19 Sep 2023
It was vety bad smell in the room. The towel had yellow spots all over. Air conditioner was making noise.
Breakfast was poor too. Very loud noise from the planes.
Comment from Hotel Management
19 Sep 2023 by Panagiota Mylona, Hotel Management
Dear Mrs. Evgeniya,We are deeply sorry to read that your accommodation at our hotel was not nice and that we did not manage to meet your expectations.Regardless of the fact of reading a positive or a negative review, we do always encourage our guests to leave their feedback, so we will know our deficiencies.Further to your comments, please allow us to express our bad surprise reading that the breakfast was poor, we usually have nice feedback for its taste and variety.Also, about the airplane's noise, please note that we have informed our official site about the proximity of our hotel with the runway, so the guests need to expect noise.All in all, thank you for your review and we wish you all the best for the future.Kind Regards
by A verified traveler
Posted 22 Aug 2023
I liked the fact that the hotel wasn’t far from both Corfu’s old town, which is the city center, and the airport. Both locations were at easy reach by using the public bus line 2A which has a bus stop almost in front of the hotel. One of the reasons why I chose to book rooms at this hotel was because it has a swimming pool, though once getting there I discovered that the swimming pool is not well maintained or cleaned, showing yellow dirt marks around all the walls of the pool and loose wood tiles on the deck area. About the several things that left us dissatisfied with our stay: there were power-cuts several times during our stay, when the hotel had no light or energy for a couple of minutes. Some days the water on the shower didn’t get warm at all and was quite cold, so it was difficult to take showers. On 2 days of our 5 night stay our room hasn’t been cleaned at all, though we left the hotel early in the morning, only came back at night and left the door tag in front our room door indicating it should be cleaned. In one of the nights, a couple who was staying in one of the hotel rooms started fighting and banging on walls and furnitures, the fight was so loud that it could be heard across one full wing of the property and it took a while until the security staff resolved the issue. Lastly, the breakfast buffet was quite poor in options and in how the food tasted.
Comment from Hotel Management
23 Aug 2023 by Panagiota Mylona, Hotel Management
Dear Mrs. Jessica, kalimera from Corfu,We are deeply sorry that your stay was not pleasant at all, all of us are frustrated reading these strong words of disappointment.However, we do hope to have one more chance at welcoming you back, where our team will do its utmost in order to provide you a more memorable holiday experience!With our warmest regards,Guest Relations Department
by A verified traveler
Poor property alert
Posted 9 Jul 2023 on HotelsShabby low class hotel for budget travellers
We made the mistake of not investigating this property before booking
The pool was closed so that main attraction was gone
The beds were hard and two singles as they have no double beds
The smell around the property reminded me of a lavotory
Comment from Hotel Management
10 Jul 2023 by Panagiota Mylona, Hotel Management
Dear Mr. Mark, Thank you for letting us know about your recent expereince with us.We are deeply saddened that you did not enjoy your stay at all but we do hope to have one more chance at welcoming you back, where all of us will try to offer you a more memorable holiday experience.
