Ratings based on 51 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Aug 2023
Staff (5*), Hotel (3.5*), Meals (2*)
Negative start, we booked a superior double and we got a single with a small double against the wall (2nd person crawls on the bed), 1 side table, 1 coffee ☕ confirmed it was a single.
Positive, Robert arranged an upgrade (extra cost). Appreciated upgrade but disappointed with the original room allocation.
The staff were awesome (Stella, Joanna, Nassos and Djemalie
Facilities as expected, communal toilets clean, bar was on occasion busy and pool loungers were usually booked by 10am (European guests booking loungers before breakfast😒😒).
General:
Loads of shops and restaurants close by and Malia strip is walkable. Sunsets on the beach are worth the evening walk.
A few noisy or inconsiderate male guests but they calmed down when no one paid attention. If meals were improved this is a hotel I would revisit.
Con: Meals were just ok 🙁
There's a selection and meal theme varied but nothing made you feel like having seconds. Some days it was difficult to find something you wanted to eat. We ate lunch out most days in small village taverns and that was 😋
Breakfast varied but fried eggs are not served daily, when they were they were slow cooked in oil not fried
As with most buffets people waste a lot of food.
The a la carte meal was better than buffet but again felt like it was missing something. Again the team serving were the high point, dishes were served fairly quickly and drinks topped up.
Comment from Hotel Management
14 Aug 2023 by Vasilis, Hotel Management
Dear Edmond!Thank you very much for the detailed review! It was great having you here and we apologise one more time for the inconvenience of the first night! Best regards
by A verified traveler
Posted 13 Oct 2022 on Hotels
by A verified traveler
Posted 19 Sep 2022 on Orbitz
It was so lovely and one of the best hotels I’ve ever stayed at, I will absolutely be back again !!
by A verified traveler
Posted 9 May 2022 on Hotels
Comment from Hotel Management
13 May 2022 by Vasilis, Hotel Management
Dear Mr. Baraz! Thank you very much for taking the time to evaluate our hotel. It would be a lot more helpful for us, if you also write a few words about your experience here in our resort, for this one overnight you stayed here.
Best regards
Vasilis Tsamandouras
Hotel Manager
by A verified traveler
Posted 13 Apr 2022
Excellent staff and complex.
Comment from Hotel Management
13 Apr 2022 by Vasilis, Hotel Management
Thank you very much! Looking forward to seeing here again soon!
by A verified traveler
Outstanding All-Inclusive Resort
Posted 1 Jun 2018 on HotelsWe stayed here several nights at the end of May. The hotel was busier than I expected but was well versed in handling a crowd. Check in was fast and simple and a staff member helped carry our luggage and show us our room. We used the soaking tub every night and loved it! The bed was super comfortable and our balcony was a good size to sit and relax on. There was a huge selection of food at each meal, so you are sure to find something you like plus the menu changed daily so it wasn't repetitive. All the staff were very friendly and helpful. The hotel is in a great location- only a short walk to the beach and to supermarkets and shops.
Comment from Hotel Management
8 May 2022 by Vasilis, Hotel Management
Thank you!!!
Recommended
for Everyoneby A verified traveler from england
close to beach and caves
Posted 28 Aug 2017
Pros: idela location
Cons: wi fi
Location: beach and towns and mountains
very good staff and premsies well maintaned
pleasant staff and acoomodation was well looked after
dinning area satff very polite and friendly
Night dance and entertainment very good
Comment from Hotel Management
9 Sep 2017 by Vasilis Tsamandouras, Hotel Management
Thank you very much for your review! Looking forward to seeing you here in our hotel again in the future!
Recommended
for Everyoneby A verified traveler
Excellent Hotel
Posted 30 May 2017Absolutely brilliant hotel. Staff very friendly always there to help.
Comment from Hotel Management
8 May 2022 by Vasilis, Hotel Management
Thank you very much!!!
by Rodrigue from Lebanon
Excellent
Posted 11 Aug 2016 on HotelsEverything was good and nice from hotel location, service and facilities.
Comment from Hotel Management
8 May 2022 by Vasilis, Hotel Management
Thank you very much!
Recommended
for Everyoneby A verified traveler from Brisbane, Australia
Nice, relaxing hotel close to the beach
Posted 11 Oct 2015
Pros: Relaxing feel to it.
Cons: The wifi was a little up and down, but they were upgrading while we were there
Location: Beach nearby, supermarket down the road, jewellery stores close by and little boutique shops as well.
The hotel was very relaxing, good location and the rooms (we had a bungalow) were quite spacious, clean and tidy. The staff were very friendly, always saying hello to everyone. It had a real family vibe to it. The hotel was all inclusive so meals were all included. The food was good and the bar prices were pretty standard as well. There is a supermarket down the road and a few jewellery and clothes shops too. The beach is 5 minutes walk. There are better beaches however a little bit further away.
Highly recommend.
Comment from Hotel Management
8 May 2022 by Vasilis, Hotel Management
Thank you very much!
