Ratings based on 161 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Overall a decent hotel, quite large, and All Inclusive worked well. Good choice of food & drink options throughout the day. Animation team enthusiastic with a fairly reasonable program of activities. Nightly entertainment could be improved with more shows. We were here as the hotel was preparing to close for winter and it felt as though the shutdown was taking place before all the guests had left and the facilities were dwindling by the day! Nevertheless, we enjoyed our holiday and would return here!
by A verified traveler
Posted 29 Oct 2024
Just had 5 nights at this hotel (late October) and it was wonderful. Busy enough to feel part of something, quiet enough so that there were no queues at all for food (which was plentiful, varied and delicious) and plenty of space in every area (poolside, restaurants, etc). Room was comfy, pools were lovely (if a little cold), sun loungers were plentiful, staff were great (my daughter and I did sunset yoga every day - bliss) and only a 25 minute taxi ride from Heraklion Airport. Deserves every one of it's 4 stars.
by A verified traveler from Montreal
Posted 14 Oct 2024
Overall it was a good hotel. However , there’s always room for improvements. Such as , why do we need to pay 6 euros for cocktails that aren’t on the cocktail list. At others all inclusive, they never charged me extra for an aperol. Also , why charge 1 euro a day for a pool towel, it’s supposed to be an all inclusive . Lastly, serving cocktails in a paper cup near the pool area is just odd.
Comment from Hotel Management
15 Oct 2024 by The Reservations Department , Hotel Management
Thank you for your feedback, and we regret that some of our services did not meet your expectations. We have shared your comments with the hotel’s management team for further review.For your convenience, we would like to kindly remind you that our hotel directory includes a detailed description of the services we offer, including which services require additional payment and what is included in the all-inclusive package. This information can help clarify the offerings, such as cocktail options and pool towel services.We appreciate your comments and will continue working to improve the experience for our guests. We hope to welcome you back in the future.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Triantafyllos Atsidis, Hotel Management
Dear Mirabel,Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations and that you rated us 2 out of 5.Your comments are invaluable to us, and we would appreciate any additional details about your stay that could help us improve our services. Please know that we take all feedback seriously, as it is essential for enhancing the experiences of our future guests.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Best regards,
by A verified traveler
Posted 8 Sep 2024
Great holiday with the family. Family room with a sea view was perfect for us. Food was actually really good. Decent variety. Salads and gyros were stand out. Would highly recommend
Comment from Hotel Management
10 Sep 2024 by Nikos, Hotel Management
Thank you for such a glowing review!We hope you come back for yet another amazing gyros with salad!
by A verified traveler
Posted 8 Sep 2024
Still here now on our last day, the stay has been brilliant, can't fault any of the food, all of the staff are very helpful, even a surprise bottle of wine and hand crafted dessert delivered to our room for my fiancees birthday, completely unexpected, couldn't want for more, We're already looking in booking back in and will bring the kids next time, the is always something going on, the animation team were so energetic non stop all day and night, first night we went for a walk and I was going to buy a gyros, only to find they are part of the all inclusive poolside menu, must have had 2-3 everyday, just perfect, finished off with a relaxing massage today by the expert hands of the on site massage therapists, sorry to be going home, the entire trip has just been nothing short of spectacular, thank you to all of the staff here at the royal belvedere we will be back
Comment from Hotel Management
10 Sep 2024 by Nikos, Hotel Management
Thank you so much for your glowing review! We're absolutely thrilled to hear that you and your fiancée had such a wonderful experience with us. It’s heartwarming to know that the surprise bottle of wine and dessert for the birthday added to your special stay. Our team is always striving to make our guests’ experiences memorable, and we're delighted to hear that you’re already planning to return with your kids next time.The animation team, the food, and even those delicious gyros seem to have hit all the right notes for you. We’ll also be sure to pass along your compliments to our massage therapists—they’ll be pleased to hear how much you enjoyed your treatment.We can’t wait to welcome you back for another spectacular stay! Safe travels home, and we look forward to seeing you again soon.
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Triantafyllos Atsidis, Hotel Management
Thank you for your feedback, Klein. We’re glad you enjoyed your stay and appreciate your rating. If you have any specific suggestions for improvement or concerns, please let us know. We hope to have the opportunity to exceed your expectations on your next visit!
by A verified traveler
Posted 25 Aug 2024
The hill walking up to the prperty can be daunting but the hotel resort itself is great. Also the app for the resort could do with improving as the restraunt bookings was slow
Comment from Hotel Management
27 Aug 2024 by Nikos, Hotel Management
Thank you for sharing your feedback with us! We're glad to hear that you enjoyed your stay at our resort and found it to be a great experience overall. We understand that the hill can be a bit of a challenge, and we appreciate your understanding in this regard.Regarding the app and restaurant bookings, we apologize for any inconvenience you experienced. Your comments are very valuable to us, and we'll be working to improve the efficiency of the app to ensure a smoother experience for all our guests.We hope to welcome you back to our resort soon and provide an even better experience next time!
