Ratings based on 600 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chino
Posted 28 Dec 2024
It’s slow season so many things are closed, including the restaurant and other amenities. The hotel is a bit old but well maintained. Mike works at the reception was very friendly and attentive. Any minor issues were corrected immediately. The whole island was very empty which is great to explore. We were lucky to have 2 dry days during this rainy season. It was nice to wake up to the gorgeous caldera view.
Comment from Hotel Management
29 Dec 2024 by Georgios Kalfopoulos, Hotel Management
Dear Cassandra,Thank you so much for taking the time to write such a thoughtful review about your recent stay at Rocabella Santorini. We are truly grateful for your kind words and delighted to hear about your positive experience.We understand that visiting during the slow season means some amenities and restaurants are not available, but we're thrilled that you were able to enjoy the tranquility of the island during this time. It's a special experience to explore Santorini when it’s less crowded, allowing you to fully immerse yourself in the breathtaking beauty and serenity of the landscape.We appreciate your comments about our hotel being well-maintained, and we're glad that its historic charm contributed positively to your stay. Our team, especially Mike, takes great pride in providing exceptional service, and it's wonderful to know that his friendliness and attentiveness made a significant impact on your visit. Nothing is more important to us than ensuring a comfortable and enjoyable experience for our guests.It's comforting to hear that any minor issues were resolved promptly, as we strive to address all guest concerns with urgency and care. We're so pleased that you enjoyed waking up to the gorgeous caldera views, a sight that truly embodies the essence of Santorini.Your feedback is incredibly valuable to us as we continually seek to enhance our guests' experiences. We hope to have the pleasure of welcoming you back to Rocabella Santorini in the future, whether during the lively high season or the peaceful off-season.Warmest regards,
by A verified traveler
Posted 18 Dec 2024
I stayed during off peak. While some amenities were not available due to renovations during off peak hours (on site restaurant/fitness room), the staff made every effort to accommodate individual needs. Room service was available and was timely and delicious. Local restaurants were available for order-in. Shuttles were available for excursions. The Spa staff were accommodating to time and professional. It was easily one of my most treasured vacations. Highly recommend the Rocabella resort.
by A verified traveler
Posted 28 Nov 2024
Very nice staff
Comment from Hotel Management
28 Nov 2024 by Georgios Kalfopoulos, Hotel Management
Dear Shakeela,Thank you for taking the time to share your feedback and for awarding us a perfect 5 out of 5 rating on Expedia! We are thrilled to hear that you had a positive experience with our staff. Our team is dedicated to providing warm and attentive service to all our guests, and it is incredibly rewarding to know that their efforts made a difference in your stay.Your kind words are greatly appreciated, and we look forward to the opportunity of welcoming you back for another memorable experience in the future.Warm regards,
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Georgios Kalfopoulos, Hotel Management
Dear Tiara,Thank you so much for your perfect 5-star review on Expedia! We are thrilled to hear that your experience with us was worthy of such high praise.It brings us great joy to know that you enjoyed your time at Rocabella Santorini and that our efforts to provide exceptional service were appreciated. Your feedback is incredibly valuable and serves as a wonderful encouragement to our team to maintain the high standards we strive for.We hope to have the opportunity to welcome you back in the near future for another unforgettable stay. Should you have any specific feedback or suggestions, please feel free to share, as we constantly aim to enhance our guests' experiences.Thank you once again for choosing us and for your positive feedback.Warm regards,
by A verified traveler
Posted 15 Nov 2024
Very lackluster
Comment from Hotel Management
16 Nov 2024 by Georgios Kalfopoulos, Hotel Management
Dear Gregory,Thank you for taking the time to share your feedback about your recent stay at Rocabella Santorini Hotel. We’re sorry to hear that your experience fell short of expectations and that you found it lackluster.Your feedback is invaluable to us as it helps us identify areas where we can improve. We would appreciate the opportunity to learn more about your stay and how we can make improvements. Please feel free to reach out to us directly with any specific concerns or suggestions you might have.We hope to have the chance to welcome you back in the future and provide you with an experience that exceeds your expectations.Warm regards,
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Georgios Kalfopoulos, Hotel Management
Dear Amaninder,Thank you so much for taking the time to share your fantastic review of Rocabella Santorini Hotel on Expedia. We are truly delighted to hear that you had an exceptional experience during your stay with us.At Rocabella, we strive to provide our guests with a blend of luxury, comfort, and unparalleled service, and it's incredibly rewarding to know that we were able to meet your expectations. Our team is dedicated to ensuring that every aspect of our guests' stay is memorable, and your feedback motivates us to continue delivering outstanding experiences for all who visit.We hope you enjoyed the stunning views and serene atmosphere that our hotel offers. Whether it was relaxing by the pool, savoring our culinary offerings, or exploring the breathtaking beauty of Santorini, we trust that your stay was filled with unforgettable moments.Thank you once again for your kind words and perfect rating. We would be delighted to welcome you back to Rocabella Santorini Hotel in the future. If there is anything we can do to make your next visit even more special, please don't hesitate to let us know.Warm regards,
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Georgios Kalfopoulos, Hotel Management
Dear Shannon,Thank you so much for taking the time to share your fantastic review of Rocabella Santorini Hotel on Expedia. We are truly delighted to hear that you had an exceptional experience during your stay with us.At Rocabella, we strive to provide our guests with a blend of luxury, comfort, and unparalleled service, and it's incredibly rewarding to know that we were able to meet your expectations. Our team is dedicated to ensuring that every aspect of our guests' stay is memorable, and your feedback motivates us to continue delivering outstanding experiences for all who visit.We hope you enjoyed the stunning views and serene atmosphere that our hotel offers. Whether it was relaxing by the pool, savoring our culinary offerings, or exploring the breathtaking beauty of Santorini, we trust that your stay was filled with unforgettable moments.Thank you once again for your kind words and perfect rating. We would be delighted to welcome you back to Rocabella Santorini Hotel in the future. If there is anything we can do to make your next visit even more special, please don't hesitate to let us know.Warm regards,
by A verified traveler
Posted 3 Nov 2024
We loved this hotel, very clean, modern; excellent hospitality personnel and it has a beautiful view without the crowds of Fira and Oia. I would recommend renting car, they have a parking lot in the hotel, yes you can go walking to Imerovigli, some 15 minutes but if you rent a car. But is not so close walking to Fira or Oia (although is next to the trail, I would recommend you only walking to Imerovigli… the views are in the hotel)
Comment from Hotel Management
4 Nov 2024 by Georgios Kalfopoulos, Hotel Management
Dear Esteban,Thank you so much for your wonderful review on Expedia and for sharing your delightful experience with us! We are thrilled to hear that you loved your stay and found our hotel to be clean and modern with excellent hospitality. Our team takes great pride in ensuring a warm and welcoming atmosphere for all our guests, and it's incredibly rewarding to know that you appreciated their efforts.The serene beauty surrounding our location is indeed a gem, offering stunning views without the bustling crowds of Fira and Oia. Your mention of our strategic location highlights one of our greatest assets—providing guests with a peaceful retreat while still being conveniently positioned near iconic sites.We appreciate your recommendation about renting a car. Having a vehicle certainly offers the flexibility to explore Santorini at your leisure, making it easier to visit various parts of the island. Our on-site parking offers added convenience for travelers who choose this option. Walking to Imerovigli is a lovely experience, and we're glad you highlighted this. The proximity to the trail is ideal for those looking to enjoy a leisurely walk and take in the island's beauty from different vantage points. However, we agree that having a car enhances your ability to explore further afield comfortably.Thank you for recommending us and for your thoughtful insights. We hope to have the pleasure of welcoming you back on your next visit to Santorini, where you can continue to enjoy the tranquility and unique vistas that define our location.Wishing you safe travels and more memorable adventures!Warm regards,
by A verified traveler from Bellevue
Posted 3 Nov 2024
Great location, great view, good restaurant,
Comment from Hotel Management
4 Nov 2024 by Georgios Kalfopoulos, Hotel Management
Dear Arie,Thank you so much for your concise yet enthusiastic review on Expedia! We're thrilled to see that you had such a positive experience during your stay with us.It’s wonderful to know that you appreciated our great location and the stunning views we have to offer. We are indeed fortunate to be situated in such a beautiful area, allowing our guests to enjoy the natural beauty of the surroundings effortlessly.We are delighted that you enjoyed dining at our restaurant. Our culinary team is dedicated to creating delicious dishes that complement the overall experience of our guests, and your appreciation is genuinely rewarding.Thank you once again for your glowing 5-star review. We hope to have the pleasure of welcoming you back soon for another delightful stay.Warm regards,
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Georgios Kalfopoulos, Hotel Management
Dear Arvi Joyce,Thank you so much for your wonderful 5-star rating on Expedia! We are thrilled to know that you had such a positive experience during your stay with us. Your feedback is incredibly valuable, and while your review didn’t contain specific details, we hope that every aspect of your visit met your expectations and provided you with a memorable experience. Whether it was our accommodations, staff, or any of the amenities you enjoyed, we trust that everything contributed to a perfect stay.We would love to hear more about what made your stay exceptional, as guest insights help us continually improve our services and amenities. We hope to welcome you back soon for another enjoyable experience. Please feel free to reach out to us for any special arrangements or assistance on your next visit.Thank you once again for your kind words and support!Warm regards,
