Ratings based on 137 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Chris Zamagia / PR & Communications Director, Hotel Management
Dear Karen,Thank you so much for your perfect rating of Pearl Hotel on Hotels.com. We are thrilled to hear that you had such a positive experience during your stay with us.Your feedback is highly appreciated, and it motivates our team to continue delivering excellent service. We look forward to welcoming you back to Pearl Hotel in the near future.Best Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
by A verified traveler
Stop gap
Posted 28 Jun 2024 on HotelsRooms were ok not very big though
Nice reception lady
Comment from Hotel Management
29 Jun 2024 by PR & Communications Director / Esperia Group, Hotel Management
Dear Karen,Thank you for your great rating! We're glad to hear you appreciated our reception staff. We are sorry if the room size did not totally meet your expectations. We hope to welcome you back soon for another memorable experience. Until then, we wish you all the best!Warm regards,Stathis BarbagiannisGuest Services DepartmentEsperia Group
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Chris Zamagia / PR & Communications Director, Hotel Management
Dear Oxana,Thank you for choosing to stay with us at Pearl Hotel.We regret to hear that your recent one-night stay did not meet your expectations. Had we been aware of your concerns during your visit, we would have made every effort to assist you promptly and ensure a more pleasant experience. Your feedback is valuable to us, and we apologize for any inconvenience you may have encountered.We hope that despite this brief stay, you will consider returning in the future. This would allow us the opportunity to provide you with our best services and to further acquaint you with our hotel.Thank you once again for your feedback. We look forward to the possibility of welcoming you back for an improved experience in the future.Best Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
by A verified traveler
Posted 14 May 2024
The hotel is very simple but well organized, clean, well located, and the staff is very friendly. The breakfast is fantastic and the accommodation is consistent with the price, simple but very well maintained, it has everything necessary for a good stay. The pool area is also very good, we liked it and recommend this hotel.
Comment from Hotel Management
14 May 2024 by Chris Zamagia / PR & Communications Director, Hotel Management
Dear Sibelly,Thank you for taking the time to share your wonderful feedback about your recent stay at Pearl Hotel.We are delighted to hear that you found our hotel to be well-organized, clean, and conveniently located. It's great to know that you enjoyed our friendly staff, delicious breakfast, and well-maintained accommodations. Your recommendation means a lot to us, and we are thrilled that you enjoyed your time at our pool area.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another excellent stay in the future.Best Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
by A verified traveler
Posted 4 Oct 2023
The bathroom is too small, and the shower stall barely fits a person.
Comment from Hotel Management
5 Oct 2023 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Maha,Thank you for taking the time to share your feedback with us. We truly appreciate your input, and we are sorry to hear that your expectations were not fully met in reference to the bathroom size. Your comments are important to us, and we will certainly take them into consideration as we continuously work to improve our facilities and provide a better experience for our guests.We hope that despite this issue, you were able to enjoy your stay with us. We value your perspective and look forward to the opportunity to serve you better in the future.Best Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
by A verified traveler
Posted 29 Jul 2023
Comment from Hotel Management
31 Jul 2023 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Donna,Thank you for your positive review! We appreciate your feedback and hope you had a pleasant stay with us. If there's anything we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back!Kind Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
by A verified traveler
Posted 3 Jul 2023
The staff were very helpful and would go the the extra mile for you. The breakfast was great and plenty to choose from. Also the manager was sincere and helpful also the house keepers were very nice and always working hard, intact all the staff including the kitchen staff.
I was very pleased.
Comment from Hotel Management
4 Jul 2023 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Michael,thank you for sharing your wonderful review of your memorable and enjoyable stay with us.We are so glad you had such a great holiday experience and that you were happy with our friendly and helpful staff personalized services.Hoping to welcome you back soon, we wish you all the best.Kind Regards,Chris Zamagia Public Relations & Communications DirectorEsperia Group
by A verified traveler
Posted 28 Jun 2022
the staff on my arrival were very friendly and inviting, I arrived in the morning and was checked in straight away without any questions, or even having to ask for an early checkin. Michael was great nice to have a chat to and offering free advice on things to do. I would definitely stay agin if i come back to Rodes as the hotel is located in the best position for the beach and the old town.
Comment from Hotel Management
2 Jul 2022 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Simon,
Thank you for this amazing review and your kind comments regarding our friendly and inviting staff and Michael's efficient and personalized services! Your kind words will be shared with our entire team!
We are glad that you would stay again to our property and hope that we will have the pleasure of welcoming you back soon.
Best Regards,
Chris Zamagia
Public Relations & Communications Director
Esperia Group
by A verified traveler
Pearl hotel is closed, bad smell in new hotel
Posted 10 Aug 2021 on HotelsThe Pearl Hotel is actually currently closed (August 21). So on arrival you have to walk to a very close hotel which is owned by the same company called the Esperia City Hotel. This is apparently an upgrade as its a 3* as opposed to 2*. The facitilites are adequate, good strong AC and an excellent buffet breakfast. However the room absolute stunk of sewage and there are 2 plug sockets in the entire room which are already in use (for the world's oldest mini fridge and TV).
If it hadn't been for the awful smell I would have given this a higher mark. However, I really think it's a little immoral to be selling rooms on hotels.com for a hotel that is shut and appears to be nowhere near close to be ready for reopening.
Comment from Hotel Management
11 Aug 2021 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Nicholas, thank you for writing your review of your recent stay with us. We are pleased to hear that you have enjoyed our facilities in general, and that you found our AC very good and our breakfast buffet excellent. Our goal is offer our guests our warmest hospitality and our best services and we would like to assure you that had we known that you were having any kind of concerns during your stay we would have done everything in our power to make sure that you would enjoy your stay to the utmost. Please note that Pearl hotel and Esperia City hotel are sister hotels that operate as one unit as they also share the same pool, same departments and common areas. Hoping that we will have the pleasure of welcoming you back to our property for an improved holiday experience in the future, we wish you all the best.
Kind Regards,
Chris Zamagia
Public Relations & Communications Director
Esperia Group
by A verified traveler
Posted 15 Oct 2019 on Hotels
Comment from Hotel Management
17 Oct 2019 by Michael Michalos, Hotel Management
Thank you for the good coments dear Salomon.
Have a nice life with good health!
