Ratings based on 378 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Underwhelmed and Impressed at the same time
Posted 13 Oct 2024 on HotelsThere were a few oddities like no iron available, you had to use their dry cleaning service which was a fee. The variety of food options during dinner at main dining hall was lack luster since this is not an all inclusive resort and snack availability between meal services was almost next to in-existent. The prices of the meals at the restaurants on the resort were on the pricier side considering how much we paid. The resort wasn’t as lively as we thought it was going to be. They didn’t deliver on the activities at all.
If I take away these and other things that were odd, the resort itself was beautiful and the staff I would say was 110% the best. I just wished some things were different because I really think the resort is nice
Comment from Hotel Management
13 Oct 2024 by Neptune Marketing , Hotel Management
Dear Marie,Thank you for choosing Neptune Luxury Resort and for your kind feedback! We’re delighted that you found our staff exceptional and our resort beautiful.Your photos are stunning!We regret that some aspects of your stay fell short of your expectations. Regarding irons in the room, it’s a common practice among hotels to discontinue their use for safety reasons. However, we are pleased to offer a professional ironing service to ensure your clothing receives the best care.In terms of dining, we pride ourselves on offering a diverse selection in our buffet to suit all tastes. While we are not an all-inclusive resort, you can find snacks available throughout the day at our beach, pool, and lobby bars. Additionally, our a la carte restaurants provide light meals before dinner, all at an extra charge.We truly appreciate your insights and look forward to welcoming you back soon for an even more enjoyable experience!Warm regards,Neptune Luxury Resort
by A verified traveler from Maple
Posted 6 Oct 2024
Great service staff friendly and accommodating
I am not sure what I was suppose to receive as a VIP member but the resort is overall very good but it needs some upgrades.
Comment from Hotel Management
6 Oct 2024 by Neptune Marketing , Hotel Management
Dear Theodoros,Thank you for sharing your feedback and for your kind words about our service and staff! We’re glad that your overall experience at Neptune Luxury Resort was positive. Your satisfaction is our top priority, and we strive to provide everything you need for a perfect holiday.We also appreciate your comment regarding potential upgrades and rest assured, we continuously invest in improving our facilities and services every year.We look forward to welcoming you back soon for an even better stay!Best regards,Neptune Luxury Resort
by A verified traveler
Posted 1 Oct 2024
Really nice hotel, lots to do, really nice on site restaurants, meat ting had the best burger i have ever had, osteria had a really nice vibe, food and staff were exceptional. Really nice swimming pools, the private beach was really nice with free rings and floats to use, even though a large resort was peaceful and nice loved our stay thank you.
Comment from Hotel Management
2 Oct 2024 by Neptune Marketing , Hotel Management
Dear Sarah,Thank you for your wonderful feedback! We're delighted that you enjoyed our extensive amenities and had a fantastic dining experience, especially with the best burger you've ever had! It’s great to know you appreciated our swimming pools and private beach, and that you found the resort peaceful.Your kind words about our staff truly motivate us, and we can’t wait to welcome you back for another exceptional stay!Warm regards,Neptune Luxury Resort
by A verified traveler
Posted 26 Sep 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by Neptune Marketing , Hotel Management
Dear Róisín,Thank you for your amazing 10/10 rating! We are delighted to know you had such a wonderful stay at Neptune Luxury Resort. Your satisfaction means everything to us!We hope to welcome you back soon!Best regards,Neptune Luxury Resort
by A verified traveler
Posted 19 Sep 2024
Excellent facilities and staff
Comment from Hotel Management
20 Sep 2024 by Neptune Marketing , Hotel Management
Dear Timothy,Thank you for choosing Neptune Luxury Resort and for your wonderful 5-star review! We’re delighted to know that you appreciated our facilities and the dedication of our staff.Your feedback means a lot to us, and we can’t wait to welcome you back for another exceptional stay!Warm regards,Neptune Luxury Resort
by A verified traveler
Posted 18 Sep 2024
A resort hotel so not much around it. However we had already had a few days near Kos town for sightseeing so a few days here relaxing was great. A big complex with plenty of space and lots of areas for sunbathing including a beach. Plenty of sunbeds. We did half board and the food was good. Plenty of restaurants on site if you prefer to pay each night. Rooms appear brand new with quality furnishings and decor and clarins toiletries.
Comment from Hotel Management
18 Sep 2024 by Neptune Marketing , Hotel Management
Dear Christine,Thank you for your excellent review. We are pleased you enjoyed the spacious and well-appointed environment of our resort, as well as the ample sunbathing areas and beach.We’re delighted you found our half-board dining options and à la carte restaurants to your liking. It’s also gratifying to know that the quality of the furnishings and amenities in your room met your expectations.Your feedback is highly valued, and we look forward to welcoming you back for another enjoyable stay.Best regards,Neptune Luxury Resort
by A verified traveler
Posted 16 Sep 2024
We can highly recommend the accommodation. It was very clean and the food was very good and the staff were very friendly.
Comment from Hotel Management
16 Sep 2024 by Neptune Marketing , Hotel Management
Dear Meltem,Thank you for choosing Neptune Luxury Resort and for your wonderful 5-star review. We’re delighted that you found our accommodations clean, enjoyed the food, and appreciated our friendly staff.Your kind recommendation is truly valued. We look forward to the pleasure of welcoming you back soon!Warm regards,Neptune Luxury Resort
by A verified traveler
Posted 14 Sep 2024
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Comment from Hotel Management
15 Sep 2024 by Neptune Marketing , Hotel Management
Dear Engin,Thank you for your perfect 5-star rating! We're thrilled to hear that you enjoyed your stay with us.We hope to welcome you back again soon!Warm regards,Neptune Luxury Resort
by A verified traveler
2 out of 5 star review
Posted 10 Sep 2024 on HotelsHotel is not as good as it looks on pictures, it is suitable for OAP’s not young couples as most of the hotel activities are based for old people. The food in breakfast is average and the night entertainment is awful and needs a lot of work on making it better and fun for tourists. The hotel in general is a 2/5 for me because it has a lot of things which can improve
Comment from Hotel Management
14 Sep 2024 by Neptune Marketing , Hotel Management
Dear Anonymous,Thank you for choosing Neptune Luxury Resort and for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations.We take great care to ensure that the photos and descriptions on our website and all travel platforms accurately represent our resort. Transparency and honesty are fundamental values at Neptune Luxury Resort, and we strive to reflect the nature of our offerings truly. It's evident that our hotel and its offerings were unsuitable for your needs.We would like to wish you all the best.Neptune Luxury Resort
by A verified traveler
Posted 6 Sep 2024 on Hotels
Stayed for 2 nights whilst travelling around Kos , beautiful hotel, definitely worthy of 5 stars, immaculate grounds, pools and bar areas . Staff mostly very lovely, rather rude reception staff however , largely due to the MAJOR ISSUE we had with our room . We booked a superior sea view room which was incredible inside ,beautifull appointed , wonderful bathroom, HOWEVER, the hotels website states this room type are located in the bungalows, we were given a room in a block ,top floor , 3 storeys high ,with no lift , and FIVE flights of stairs up and were told " yes , this is a bungalow room !!!!!!" They were totally unwilling to move us unless we paid for an upgraded room , we had already paid £100 for that upgrade. No way was it suitable for anyone with a mobility issue but the staff and also the manager were not interested in the upset it caused us , i showed them the text on their own website stating in bungalows, they insisted the block was a bungalow ,total nonsence and exsapersting. Now for the view it was a pool view room , with a side sea view in the distance . Having travelled extensively around greece i would say their customer service/ care is nowhere near that of Ikos, Mitsis or Grecotels , we felt as a 95 % german clientel base they were very unintested in us as British guests. Overall ,a beautiful 5 star hotel which left us unhappy and disasastified , total waste of our money .I would say choose your room very carefully , as false info on their own site !!!!
Comment from Hotel Management
12 Sep 2024 by Neptune Marketing , Hotel Management
Dear Gaynor,Thank you for taking the time to share your feedback about your stay at Neptune Luxury Resort. We’re thrilled to hear that you found our hotel beautiful and worthy of its 5-star rating. Your kind words about our grounds, pools, and bar areas are greatly appreciated.We would like to clarify that the Superior Twin Room with Sea View you booked is indeed part of our bungalow category and is positioned on a higher level to provide an enhanced view. We take pride in our transparency, providing detailed descriptions and photos on our website and booking platforms. We regret that this aspect did not fully meet your expectations.Additionally, we did not receive any information about mobility issues or a request for a ground-floor room in your reservation. While we made every effort to explain the room features upon your arrival and accommodate your needs, our options were limited due to high occupancy during your stay.We deeply value all our guests and strive to provide exceptional service, with English as the primary language for all our activities. We sincerely hope you will give us another chance to showcase the warm and genuine hospitality for which Neptune Luxury Resort is renowned.Sometimes, a challenging experience can turn into the most memorable one. We look forward to the opportunity to welcome you back and make your next visit truly extraordinary.Warmest regards,Neptune Luxury Resort
