Ratings based on 364 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Maple
Posted 6 Oct 2024
Great service staff friendly and accommodating
I am not sure what I was suppose to receive as a VIP member but the resort is overall very good but it needs some upgrades.
Comment from Hotel Management
6 Oct 2024 by Neptune Marketing , Hotel Management
Dear Theodoros,Thank you for sharing your feedback and for your kind words about our service and staff! We’re glad that your overall experience at Neptune Luxury Resort was positive. Your satisfaction is our top priority, and we strive to provide everything you need for a perfect holiday.We also appreciate your comment regarding potential upgrades and rest assured, we continuously invest in improving our facilities and services every year.We look forward to welcoming you back soon for an even better stay!Best regards,Neptune Luxury Resort
by A verified traveler
Posted 1 Oct 2024
Really nice hotel, lots to do, really nice on site restaurants, meat ting had the best burger i have ever had, osteria had a really nice vibe, food and staff were exceptional. Really nice swimming pools, the private beach was really nice with free rings and floats to use, even though a large resort was peaceful and nice loved our stay thank you.
Comment from Hotel Management
2 Oct 2024 by Neptune Marketing , Hotel Management
Dear Sarah,Thank you for your wonderful feedback! We're delighted that you enjoyed our extensive amenities and had a fantastic dining experience, especially with the best burger you've ever had! It’s great to know you appreciated our swimming pools and private beach, and that you found the resort peaceful.Your kind words about our staff truly motivate us, and we can’t wait to welcome you back for another exceptional stay!Warm regards,Neptune Luxury Resort
by A verified traveler
Posted 19 Sep 2024
Excellent facilities and staff
Comment from Hotel Management
20 Sep 2024 by Neptune Marketing , Hotel Management
Dear Timothy,Thank you for choosing Neptune Luxury Resort and for your wonderful 5-star review! We’re delighted to know that you appreciated our facilities and the dedication of our staff.Your feedback means a lot to us, and we can’t wait to welcome you back for another exceptional stay!Warm regards,Neptune Luxury Resort
by A verified traveler
Posted 18 Sep 2024
A resort hotel so not much around it. However we had already had a few days near Kos town for sightseeing so a few days here relaxing was great. A big complex with plenty of space and lots of areas for sunbathing including a beach. Plenty of sunbeds. We did half board and the food was good. Plenty of restaurants on site if you prefer to pay each night. Rooms appear brand new with quality furnishings and decor and clarins toiletries.
Comment from Hotel Management
18 Sep 2024 by Neptune Marketing , Hotel Management
Dear Christine,Thank you for your excellent review. We are pleased you enjoyed the spacious and well-appointed environment of our resort, as well as the ample sunbathing areas and beach.We’re delighted you found our half-board dining options and à la carte restaurants to your liking. It’s also gratifying to know that the quality of the furnishings and amenities in your room met your expectations.Your feedback is highly valued, and we look forward to welcoming you back for another enjoyable stay.Best regards,Neptune Luxury Resort
by A verified traveler
Posted 16 Sep 2024
We can highly recommend the accommodation. It was very clean and the food was very good and the staff were very friendly.
Comment from Hotel Management
16 Sep 2024 by Neptune Marketing , Hotel Management
Dear Meltem,Thank you for choosing Neptune Luxury Resort and for your wonderful 5-star review. We’re delighted that you found our accommodations clean, enjoyed the food, and appreciated our friendly staff.Your kind recommendation is truly valued. We look forward to the pleasure of welcoming you back soon!Warm regards,Neptune Luxury Resort
by A verified traveler
Posted 14 Sep 2024
-
Comment from Hotel Management
15 Sep 2024 by Neptune Marketing , Hotel Management
Dear Engin,Thank you for your perfect 5-star rating! We're thrilled to hear that you enjoyed your stay with us.We hope to welcome you back again soon!Warm regards,Neptune Luxury Resort
by A verified traveler
Posted 28 Aug 2024
The staff were excellent, always available, the property clean and in good shape but definitely the facilities were absolutely amazing!
I especially enjoyed the olympic pool. It was great to do laps in the morning and then lounge around in the generous loungers and gazebos in the afternoon.
Ordering food and drinks using the QR codes was really easy and convenient, and service was prompt.
There was plenty to do all throughout the day and in the evening.
A fantastic selection of a la carte restaurants made each meal a real treat and overall it felt like still really good value for money.
Comment from Hotel Management
29 Aug 2024 by Neptune Marketing , Hotel Management
Dear Matthew,Thank you for your wonderful review and for choosing Neptune Luxury Resort for your stay. We are delighted you had such an enjoyable experience and that our facilities, especially the Olympic pool, made your visit memorable. It’s wonderful you appreciated both the morning laps and the relaxing afternoons on our comfortable loungers and gazebos.We're pleased you found the QR code system for ordering food and drinks easy and efficient, and that our team provided prompt service throughout your stay. It’s great to hear that you enjoyed our diverse selection of à la carte restaurants and felt it was excellent value for money.We look forward to welcoming you back soon for another perfect getaway filled with relaxation, activities, and delightful dining experiences!Warm regards,Neptune Luxury Resort
by A verified traveler
Posted 28 Aug 2024
large resort with lots of facilities. Room was clean and large. Staff at reception were lovely however staff at breakfast were quite rude.
Comment from Hotel Management
28 Aug 2024 by Neptune Marketing , Hotel Management
Dear Anna,Thank you for choosing Neptune Luxury Resort and for taking the time to share your experience with us. We are thrilled you enjoyed your spacious and clean room, as well as the warm welcome from our reception team.We were surprised to hear about your experience with our breakfast staff, as our team is known for their friendliness and excellent service. We are truly sorry that we did not meet your expectations in this regard. Please accept our sincerest apologies for any disappointment caused—this certainly does not reflect the level of service we strive to provide to our guests.We greatly value your feedback and would love the chance to welcome you back for a more seamless and delightful stay.Warm regards,Neptune Luxury Resort
by A verified traveler
Posted 26 Aug 2024
Great room, the hotel facilities are all well maintained, service is very good in general and all restaurants are very good and reasonably priced
Comment from Hotel Management
26 Aug 2024 by Neptune Marketing , Hotel Management
Dear Paulo,Thank you for your wonderful 5-star review! We’re thrilled you enjoyed your room, appreciated our well-maintained facilities, and had a great experience with our service and restaurants.Feedback like yours truly inspires us to keep delivering top-notch services. We can’t wait to welcome you back for another memorable stay!Best regards,Neptune Luxury Resort
by A verified traveler
Posted 25 Aug 2024
Very, very good stay, excellent location and something for all ages. We stayed at the executive suite, which was brilliant in every way! We wanted to extend our stay but the hotel was fully booked! No riff raff, in terms of the people who stay there. All family orientated. Very clean throughout and the venue is very well thought out, a mini little Greek village! Sun sets, Mountain View and so much more, we will definitely be back. If I was to be extremely picky, the evening buffet was a little similar, but on certain days when changes were made, the food was awesome! 10/10!! Thank you to Neptune and all its staff!
Comment from Hotel Management
26 Aug 2024 by Neptune Marketing , Hotel Management
Dear Daljit Singh,Thank you so much for your wonderful review! We’re delighted to hear that your stay at Neptune Luxury Resort was so enjoyable. We’re thrilled that you found our executive suite to be brilliant, and that you appreciated the family-friendly atmosphere and the charm of our Greek village-inspired surroundings.We’re especially pleased that you enjoyed the cleanliness and thoughtful design of our facilities. While we regret that we couldn’t accommodate an extension of your stay this time, we are eagerly looking forward to the chance to welcome you back for another exceptional visit!Best regards,Neptune Luxury Resort
