Ratings based on 222 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
Great place would come back!!
Comment from Hotel Management
18 Oct 2024 by Mitsis Norida Team, Hotel Management
Dear Mr. Isaac,Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us and would consider coming back. It means a lot to us to know that our guests enjoy their time here.We look forward to welcoming you again in the future!Best regards,
by A verified traveler
Posted 26 Sep 2024
Perfect holiday destination to just relax, eat, drink and drink. Food was amazing, entertainment was amazing and the staff were just so helpful and friendly. Looking at my next holiday at another Mitsis resort!!!
Comment from Hotel Management
27 Sep 2024 by Mitsis Norida Team, Hotel Management
Dear Mrs. Juliana,Thank you for sharing such a wonderful review! We are delighted to hear that you had a perfect holiday experience with us and enjoyed the food, entertainment, and the hospitality of our team. Your kind words mean a lot to us!We’re excited to know that you’re considering another Mitsis resort for your next holiday. We’re confident that you’ll have an equally amazing time wherever you choose to stay within our family of resorts. Looking forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 16 Sep 2024
We arrived quite late at night, and check in was soooo slow. Only 1 staff member and a lot if guest arrived. They insisted on us being dropped off by buggie to the room, which was a nice touch but not needed. They didn't really give us any directions or a map of the hotel.
We had a mezzanine room which was very big, but the decor is very dated. It was lovely to have a bathroom each and plenty of space. The Aircon unit in our room dripped a lot a water onto the floor we did report it twice but it wasn't fixed and we would wake up with a puddle on the floor and a dripping noise. However, room was always restocked and cleaned everyday!
Pools are quite dirty, they have a build up of black/green algae or dirt, couldn't be sure?
Beach is lovely, plenty of beds available throughout the day. Bar service is quick, sometimes they didn't have the ingredients for drinks we wanted, but there was always and alternative.
The casablanca bar in the evening was great, staff were very attentive and really lovely.
We enjoyed the grill and fish restaurant.
The Ni Hao restaurant is aesthetically lovely. But the food is poor quality. The sushi is ok, but not fresh, definitely made off site and the bao bun was just basically a KFC burger. The chicken curry was very very bland and the sechuan beef was tasteless with very overcooked beef. The dessert was also very disappointing, the sorbet was like glue and the apple fritter was hard and like the texture was like chalk. I wouldn't recommen
Comment from Hotel Management
21 Sep 2024 by The Mitsis Norida Team, Hotel Management
Dear Mr. Curtis,Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your insights, as they help us improve our services.We apologize for the slow check-in process you experienced upon arrival and for the lack of directions provided. We strive to ensure that our guests feel welcomed and well-informed, and we will address this with our team.We’re glad to hear you enjoyed the spaciousness of your mezzanine room, but we regret that the decor felt dated and that you experienced issues with the air conditioning. Your comments regarding the maintenance of the unit will be escalated to our maintenance team for immediate attention.We appreciate your feedback about the pools and will ensure our housekeeping team looks into the cleanliness of these areas. It’s great to know that you found the beach and bar service satisfactory.Regarding your dining experiences, we’re sorry to hear that Ni Hao did not meet your expectations. We take food quality very seriously and will communicate your comments to our culinary team for review.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Warm regards,
by A verified traveler
Posted 15 Sep 2024
Amazing
Comment from Hotel Management
15 Sep 2024 by The Mitsis NoridaTeam, Hotel Management
Dear Mrs. Hayley,Thank you so much for your amazing feedback! We are thrilled to hear that you enjoyed your stay at Mitsis Norida Beach Hotel, and that you were pleased with the beauty of our resort, the quality of our food, and the service provided by our staff.We appreciate your suggestion regarding the games arcade. Your feedback is valuable, and we will definitely consider it as we work on improving and updating our facilities to enhance our guests' experiences.Thank you once again for your kind words and constructive comments. We look forward to welcoming you back to Mitsis Norida Beach Hotel in the future for another exceptional stay.Best regards,
by A verified traveler
Posted 11 Sep 2024
Basic hotel, nice beach. Swimming pool was nice but the water was sometimes not clear. Food was most of the time good, had good taste but i may have some more variety. People from the hotel made it possible for us to make a reservation in the other restaurant because it was always reserved. They are kind and helpful. We didn’t see much animation.
Comment from Hotel Management
11 Sep 2024 by Mitsis Norida Beach Team, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the beach, pool, and the helpfulness of our team during your stay. Your comments on the variety of food and the animation activities are noted, and we will use them to further improve our offerings. We hope to welcome you back soon for an even better experience!Kind regards,
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Mitsis Norida Team, Hotel Management
Thank you so much for your fantastic review! We're thrilled to hear that you had such an enjoyable stay with us. It means a lot to our team that you appreciated our efforts to make your vacation special. We can't wait to welcome you back for another wonderful experience in the future!Best regards,
by A verified traveler
Posted 27 Aug 2024
All good
Comment from Hotel Management
28 Aug 2024 by The Mitsis Norida Team, Hotel Management
Thank you so much for your 5-star review! We're thrilled to hear that you had an amazing experience with us. Your kind words about our hotel and services mean a lot to our team. We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 25 Aug 2024 on Hotels
The food is mediocre. Same stuff everyday. The la carte restaurant are unavailable. We stayed five nights and we’re lucky to get one night at one of three of the La Carte restaurants, which was better than the main buffet restaurant. Note that distance of room to the pools/beach vary. We had a room up the hill, which meant that you will not return to the room more than once a day. The lines for drinks are a bit long, expect an average of 5-10 minutes wait to get your drink.
Comment from Hotel Management
26 Aug 2024 by Mitsis Norida Team, Hotel Management
Dear Mr. Amir,Thank you for taking the time to share your feedback with us. We’re sorry to hear that certain aspects of your stay did not meet your expectations.We would like to clarify that our à la carte restaurants operate on a reservation basis and are subject to availability. Each guest is entitled to dine once in each à la carte restaurant for every week of their stay. We apologize if this was not communicated clearly during your visit, and we will ensure this information is better conveyed in the future.Regarding the room location, we understand that the distance to the pools and beach may vary depending on the room's placement. Our team is always available to assist with any special requests to make your stay as comfortable as possible.We appreciate your comments about the wait times for drinks and will take your feedback into consideration as we continue to improve our service.Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Best regards,
by A verified traveler
Posted 21 Aug 2024
Captain G in the grill was amazing
Comment from Hotel Management
21 Aug 2024 by The Mitsis Norida Team, Hotel Management
Thank you for sharing your experience! We're thrilled to hear that Captain G made such a positive impression at the grill. We'll be sure to pass along your kind words to him—it's always wonderful to know when our team members make a guest's stay special. We hope to welcome you back soon for another amazing experience!
by A verified traveler
Posted 12 Aug 2024
Due to High Season the service was lacking. There were long ques for meal times akin to a school canteen. Drinks orders were delayed. Ground are clean and tidy. Outdoor gym has limited equipment.
Comment from Hotel Management
12 Aug 2024 by Mitsis Norida Team, Hotel Management
Thank you for your feedback. We apologize for the inconveniences you experienced during the high season, particularly with the service delays and limited gym equipment. We're glad to hear you appreciated the cleanliness of our grounds. Your comments are important to us, and we'll work on improving these areas to enhance the guest experience. We hope to have the opportunity to welcome you back in the future.
