Ratings based on 688 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Although we had a great stay at Mitsis selection Laguna when booking this I booked a bungalow sea view , i felt I was cheated on the room rate because we ended up with a garden view / children play area , and looked nothing like what was advertised on the website .
We queried this at reception which we were offered another room but to another garden view so it wasn’t worth the upheaval of our belongings but the receptionist took a contact number if an upgrade became available he would call us. Never got a call .
At the end of our holiday we learnt that another couple got a free upgrade to a bungalow sea view with Jazzi because they weren’t happy with their view either so I was really disappointed that the cost of garden view room rate is less than what we paid for .
apart from this we can’t fault the hotel , all staff were lovely and attentive food and drinks were great too
Comment from Hotel Management
25 Nov 2024 by Mitsis Selection Laguna Management Team, Hotel Management
Dear Katrina,we would like to thank you for your feedback regarding your stay at Mitsis Selection Laguna.While we are delighted to hear that you enjoyed our attentive personnel, food and drinks, we regret that your accommodation did not meet your expectations.We strive to ensure that every guest has a seamless experience and it is disappointing to hear that the alternative options provided did not meet your preferences. Guest satisfaction is our priority and we try to ensure that all expectations are met.We would like to clarify that the room allocated to you was a bungalow sea view, as per your booking. However, we sincerely apologize if the view did not meet your expectations and we regret any disappointment caused.We truly appreciate your kind words about other aspects of your stay and we hope to have the opportunity to welcome you back in the near future, so we can provide you with an even better experience that you deserve.Kind regards,
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Management Team Mitsis Selection Laguna, Hotel Management
Dear Natalie,Thank you for the positive feedback! We hope to welcome you again to our hotel and to make another stay as beautiful as this one.Kindest regards,Management TeamMitsis Selection Laguna
by A verified traveler
Posted 11 Oct 2024
Fabulous hotel. Everything from the staff to the surroundings, dining options, pools, bars and concierge was outstanding.
Comment from Hotel Management
11 Oct 2024 by Management Team Mitsis Selection Laguna, Hotel Management
Dear Aine, Thank you for your kind words! We're thrilled you enjoyed every aspect of your stay, from our staff to the amenities. We look forward to welcoming you back soon! Kindest regards,
by A verified traveler
Posted 6 Oct 2024
Excellent
Comment from Hotel Management
8 Oct 2024 by Management Team Mitsis Selection Laguna, Hotel Management
Dear James, Thank you for your positive feedback! We’re thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back for another wonderful stay! Kindest regards,
by A verified traveler
Posted 27 Sep 2024
We loved our stay at the Mitsis Laguna. The facilities are great and the food and drink options are fantastic. The staff were all really friendly and helpful.
There was only one negative point which is that the hotel let people book the a la carte restaurants before they arrive (if you book direct), meaning that when we arrived, all of the restaurants were fully booked for dinner for our entire stay! I don't think this should be allowed as the hotel is making a poor first impression for guests as you feel like you can't enjoy the restaurants on site.
Comment from Hotel Management
28 Sep 2024 by Management Team Mitsis Selection Laguna, Hotel Management
Dear Matthew, Thank you for your wonderful feedback and for highlighting both the positives and areas where we can improve. We're thrilled you enjoyed our facilities, food, and hospitality. We hope to welcome you back soon for an even better stay! Kindest regards,
by A verified traveler
Posted 17 Sep 2024
Beautiful hotel with great amenities
Comment from Hotel Management
17 Sep 2024 by Management Team Mitsis Selection Laguna, Hotel Management
Dear Steven Andrew, Thank you for your kind words! We're delighted to hear that you enjoyed the hotel and its amenities. We hope to welcome you back soon! Kindest regards,
by A verified traveler
Posted 15 Sep 2024
Mitsis Laguna is a stunning resort in a beautiful location, but what really makes this place is the staff. I want to start by saying a personal thank you to Domna at the theatre bar, who was the most kind compassionate and caring member of staff at any hotel I’ve ever come across. My wife injured herself and Domna gave her very prompt and excellent care, and was so kind and reassuring. For the rest of the holiday she took so much time checking in on us and making sure we were okay she also made such a fuss of our little girl, making her holiday extra special and giving her lots of love and attention which she loved. Another shout out also goes to Marina and Olga also at the theatre bar, two lovely kind humans who gave amazing service and helped make our holiday unforgettable. They were all so friendly and we looked forward to seeing them each day. All of the staff at the hotel were amazing with our baby and made her feel so happy and welcome.
The hotel and grounds are beautiful, well maintained and easily accessible with plenty of ramps for pushchairs and wheelchair users. There is a selection of pools and sun lounger availability was never a problem. They’re lovely sun loungers and very comfortable too.
We were very lucky to be given an upgrade to a family bungalow with an ocean view in block 9. The bedroom was beautiful and well appointed, with a Nespresso coffee machine and the best stocked minibar we’ve had, which was replenished daily. The cleaning of the room was do
Comment from Hotel Management
17 Sep 2024 by Management Team Mitsis Selection Laguna, Hotel Management
Dear Kevin, Thank you for sharing your wonderful experience at Mitsis Selection Laguna! We’re thrilled to hear how much you appreciated our staff, especially Domna, Marina, and Olga, and their care and attention. It’s heartwarming to know they made a positive impact on your stay and your little girl’s holiday. We’re also glad you enjoyed the beautiful surroundings, comfortable accommodations, and thoughtful amenities. Your kind words mean a lot to us, and we look forward to welcoming you back for another unforgettable stay! Kindest regards,
by A verified traveler
Posted 14 Sep 2024
Amazing Hotel, with amazing staff and food.
Comment from Hotel Management
14 Sep 2024 by Management Team Mitsis Selection Laguna, Hotel Management
Dear Ryan, Thank you for your kind words! We're thrilled to hear you enjoyed your stay, and that our staff and food made it even more memorable. We hope to welcome you back soon! Kindest regards,
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Management Team Mitsis Selection Laguna, Hotel Management
Dear Clare, Thank you for taking the time to leave us a high rating. We appreciate your feedback and are delighted you enjoyed your stay at Mitsis Selection Laguna. We look forward to welcoming you back in the future! Kindest regards,
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Management Team Mitsis Selection Laguna, Hotel Management
Dear Kevin, Thank you for the five-star rating. We appreciate your feedback and are glad you enjoyed your stay with us. We look forward to welcoming you back in the future! Kindest regards,
