Ratings based on 72 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
by A verified traveler from Port Hardy
Posted 8 Oct 2024
Great sunset view of the caldera! Great sleep. Loved the hot tub.
by A verified traveler
Posted 29 Sep 2024
Nice quiet property but definitely need access to a car/transport to see more on the island.
by A verified traveler from Needham Market
Posted 11 Sep 2024
Rooms are well designed but that is the only positive feature. The property is very tired, the pool furniture is falling apart. A kettle in the room was dangerously faulty but never replaced despite complaint. The so-called sunset view is onto power cables and another property’s car park and security fencing - all airbrushed out of the photographs on advertising. The advertised spa does not exist and never has. The location is awful - on an extremely busy road with the property exit right on a blind bend. The road noise is incessant - around 900 vehicles per HOUR at 8am and continuous until past midnight.
by A verified traveler
Posted 27 Jun 2024
Maid was kinda rude to me when cleaning the hotel, didn’t appreciate her attitude when doing her job. Other than that the location was close to a bus stop and other food.
by A verified traveler
Posted 17 Jun 2024
Amazing and well priced! Also away from the insane amount of tourists
by A verified traveler from Chicago
Posted 29 Oct 2023
This hotel was a great value. It was quiet and tucked away, yet there were still restaurants and a market within walking distance. The staff was friendly and helpful, and thorough. The transportation they reserved for us was reliable. They were also quick to respond when I had a question before making the reservation. It was nice having the balcony space with jacuzzi. If you plan to use the jacuzzi, be sure to check the temperature and make sure it’s hot enough. It can take 2-3 hours to heat up a couple degrees.
There is not 24-hour front desk service, but we didn’t think we’d need anything overnight. However it rained the night we visited, and the electricity went out in our room in the middle of the night. It wasn’t a big deal since it was during the night when we didn’t need it. We didn’t realize the fuse box was in the room until morning so we could have fixed it ourselves.
The included breakfast was fresh and delicious. It was way more food than we could eat!
by A verified traveler
Posted 17 Oct 2023
I booked the executive suite, which was super spacious and has THREE balconies - the view is incredible, breakfast was delivered at the agreed time and was delicious, fresh buns & croissants, delicious coffee, eggs, cold cuts! Room service did a marvelous job cleaning the room. Also the hot tub was cleaned every day! I was greeted by Rania, who walked me through the soom and explained everything. Fridge filled up and refilled every day. Bathrobe, slippers, pool towels, all there! Pool area is great! Pool is not heated, but I knew that. Rania also looked after excursions, rental car and restaurant bookings as well as airport shuttles! This place has everything and deserves a 5* five star rating! Thank you Rania - you made this stay very special!!
by A verified traveler
Posted 24 Sep 2023
Wonderful.
by A verified traveler
Posted 17 Sep 2023
Great location, very accessible.
