Ratings based on 40 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Aug 2024
Very Noisy
by A verified traveler
Posted 21 Oct 2022 on Orbitz
Very nice and pleasant stay. The staff was super friendly. Thank you
by A verified traveler
Posted 4 Oct 2022
Beautiful!
by A verified traveler
Not as expected..
Posted 11 Jul 2021 on HotelsI would not recommend this hotel it looked nothing like the pictures… also I would not recommend this side of the island if you want to go to nice beaches because all the nice beaches are on the south side. I paid for a partial sea side suite and got a standard room and would and also kept implying that I ordered over Expedia. They also could not refund me because I booked and paid for the hotel over booking so I basically paid for a hotel for 10 days that I didnt even stay in and also had to pay a tourist tax. This was the worst trip to Greece I have ever been on. Try the south side of the island.
Comment from Hotel Management
26 Sep 2021 by Kahlua Hotel & Suites, Hotel Management
Dear Guest, Thank you for sharing your experience regarding your stay with us, since it provides us a valuable insight that helps to improve our service and performance. However, since some of the statements are misleading we would like to make clear that all the photos and the descriptions match the room types offered. In your reservation, as Reception showed you, a Standard room was reserved and not a Standard Side Sea view as you mention. Both parties contacted Expedia and Expedia reconfirmed that the reservation is for a Standard Room, which was the room type that you were allocated in. As far as the tax is concerned , the charge by law, since 2017, is per room per night depending on the reserved nights. Your choice of spending some days of your stay in South Crete cannot change the value of the tax of your reservation. In addition, the location of the hotel is specific and when choosing the hotel it is mentioned that the hotel is located at the center of Hersonissos which is on the north coast of Crete. The fact that you prefer the south coast of Crete implies that a better research regarding the location of the hotel and the area could have prevented any possible misunderstandings or mistakes regarding your booking. It is really unfortunate to receive a review that in fact has nothing to do with our services and your stay here and it is really unfortunate as well that we didn't reach your expectations as it a top priority for the management and the staff to have satisfied guests.
by A verified traveler from Maryland
Posted 22 Aug 2019
I enjoyed the sleek, modern look of the hotel. However, I disliked the lack of a shower curtain/door.
by A verified traveler
Posted 6 Jun 2019
Property is well located, but parking is a bit of an issue. Free WiFi, but difficult to stay connected to. Staff was very kind! But the rooms are not well insulated, so if you have a city view room, you will hear everything going on outside.
by A verified traveler from Falkirk
Not 4 Star
Posted 14 Sep 2017Arrived and room we were allocated was the worst room ever (room 001) partial sea. view not as we did not even have a balcony, the room had a very small window and the only main door was access straight onto a main road. We were allocated another room to my satisfaction next day with no problems. The breakfast is not up to much so a little disappointed with this. You have to pay for your sun beds at the very small cramped patch of beach allocated, we used a pool bar further along from our hotel which had free sun beds and was peaceful. Had a very enjoyable holiday overall.
Comment from Hotel Management
19 Sep 2017 by THEMELI, Hotel Management
THANK YOU FOR THE TIME THAT YOU SPEND FOR THIS REVIEW..
THE ROOM THAT YOU WERE ALLOCATED FIRST,WAS THE ROOM THAT YOU MADE THE RESERVATION FOR..GROUND FLOOR ROOM..INSTEAD OF THIS,OUR HOTEL EXACTLY THE NEXT MORNING,GAVE TO YOU THE SOLUTION TO CHANGE EVEN IF YOU DIDNT ASK FOR,ONLY BECAUSE,THE AVAILABILITY ALLOWED US TO DO THIS...
WE ARE ALWAYS TRY TO DO OUR BEST FOR OUR GUESTS
YOUR OPINION,ALWAYS HELP US TO IMPROVE OUR SERVICES..
THANK YOU
Recommended
for Everyoneby A verified traveler from Leicester, England
Hotel is on the beach and so has no pool.
Posted 7 Jul 2017Our room was plain but comfortable and very clean. Nice shower and plenty of cupboard space. Had kettle, fridge, glasses and cups/saucers but no teaspoon. Dressing table mirror too high. Can't use it if sitting down.
Breakfast good. Plenty of choice (English and continental). Breakfast time is 7.30 to 9.30 - a bit early I think.
Sun beds are 5 euros. Never had to pay for them where I've stayed before. Although got 10% discount on them and anything bought from bar.
Overall a nice place to stay.
by A verified traveler
Posted 9 Oct 2016 on Hotels
by James
Alacarte Hotel
Posted 13 Oct 2015 on HotelsThis is alacarte type of hotel, but it matches the price we paid. You pay for what you want to use like the safe or beach towels. Bathrooom was very European, so make sure you are ok with that if you choose to stay here. Over all was ok for one night, but probably would not stay for an extended period.
Comment from Hotel Management
19 Dec 2015 by sofia, Hotel Management
thank you for choosing our hotel for your stay..
your opinion is always useful help us to improve our services..
