Ratings based on 191 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Property was clean, modern, and safe with nice view of water. Welcome beverage was an unexpected treat. Warm breakfast buffet was good. My only complaint would be the limited parking with no signage. The congested area is very convenient to the waterfront dining. Great hotel despite limited parrking.
Comment from Hotel Management
23 Nov 2024 by Hyperion City Hotel & SPA - Management Team, Hotel Management
Dear James ,We would like to thank you for taking the time to share with us your great rating regarding your visit and experience at HYPERION City Hotel & SPA. We are very happy that you appreciated our fine designed room, cleanness, convenient location, hospitality and professional care of our carefully selected Hyperion Team. On the other hand we like to express our sorry that our indoor parking limitation disappointed you. As you probably noticed during your stay in Crete, the ancient character of the cities like Chania is coming with the consequences- such as the very tidal condition of the road and parking infrastructure, with the result that not all properties can enjoy the advantage of having a private parking(especially underground). This can challenge our dear visitors from abroad using the cars during vacation. Because we put customer safety and satisfaction as our priority, our safe organized indoor parking is coming (after successful reservation of the spot) with 24/7 parking assistance when the situation or guests requires it. It was an honor to host you at HYPERION City Hotel & SPA and we would be delighted to ensure that every aspect of your next stay exceeds your expectations and to have the opportunity to demonstrate our commitment to providing services of the very highest quality. Till then stay safe , Wish you all the best, with Gratitude - Management Team .
by A verified traveler
Posted 20 Nov 2024
Wonderful place no complaints about the hotel. Only the parking is an issue.
Comment from Hotel Management
23 Nov 2024 by Hyperion City Hotel & SPA - Management Team, Hotel Management
Dear Ian,We would like to thank you for taking the time to share with us your great rating regarding your visit and experience at HYPERION City Hotel & SPA. We are very happy that you appreciated HYPERION as a great modern place created for nowadays travellers. On the other hand we like to express our sorry that our indoor parking limitation disappointed you. As you probably noticed during your stay in Crete, the ancient character of the cities like Chania is coming with the consequences- such as the very tidal condition of the road and parking infrastructure, with the result that not all properties can enjoy the advantage of having a private parking(especially underground). This can challenge our dear visitors from abroad using the cars during vacation. Because we put customer safety and satisfaction as our priority, our safe organized indoor parking is coming (after successful reservation of the spot) with 24/7 parking assistance when the situation or guests requires it. It was an honor to host you at HYPERION City Hotel & SPA and we would be delighted to ensure that every aspect of your next stay exceeds your expectations and to have the opportunity to demonstrate our commitment to providing services of the very highest quality. Till then stay safe , Wish you all the best, with Gratitude - Management Team .
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Hyperion City Hotel & SPA - Management Team, Hotel Management
Dear Shana,Thank you for your precious time and for letting us know your opinion about our hotel and the service we provide. Your feedback helps us get better - it is a great value to us. In HYPERION City Hotel & SPA we care about our guests' comfort and satisfaction . We value your trust to book HYPERION City Hotel & SPA for your vacation. It is always a great pleasure to receive such positive reviews and know that you had a pleasant stay with us .It was our pleasure to have you as a guest and we are looking forward to welcoming you again to HYPERION City Hotel & SPA for another experience of hospitality and comfort .Have a beautiful day, with Appreciation - Management Team
by A verified traveler from Las Piedras
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Hyperion City Hotel & SPA - Management Team, Hotel Management
Dear Vanessa ,First and foremost we would like to thank you for choosing HYPERION City Hotel & SPA for your stay and for your precious time to upload your feedback. We are proud to know that you enjoyed our comfortable modern room design and facilities , precisely provided services and convenient location close to the most attractive spots in the city of Chania. We would love to welcome you back in the near future to HYPERION for another experience with our Cretan hospitality and care. Our guests' expectations are the opportunity for us to demonstrate our commitment to providing services and comfort of the very highest quality and we hope that next time we will will be able to impress you again Have a fabulous day, With Gratitude - Management Team.
by A verified traveler
Posted 29 Oct 2024
The staff was friendly and efficient. The breakfast was very good.
Comment from Hotel Management
29 Oct 2024 by Hyperion City Hotel & SPA - Management Team, Hotel Management
Dear Cynthia,We would like to thank you for this lovely and appreciative review and your precious time to upload it. It makes us happy to know that HYPERION was playing a positive role during your visit in Chania. This is also a lovely reward of the quality we provide. We are proud to know how much you enjoyed our tasty breakfast and friendly approach coming from our professional staff - it is very important to know that the hard work and human to human approach they provide every day has a positive impact on you. We are extremely proud of them because in HYPERION we believe that great staff and attention to the details and quality is an absolute base for excellent results in the world of hospitality. Guests like you make our job a pleasure - it was our honor to have you in and we will love to welcome you back to HYPERION City Hotel & SPA one day, to collect some more happy memories and relax with the style.We like to wish you all the very best , with Gratitude - Management Team .
by A verified traveler
Posted 23 Oct 2024
Great three night stay. Friendly staff. Food in the Restaurant was surprisingly good and affordable. Breakfast had a great selection.
Walk to old port wasn’t too long. Would consider staying again.
Comment from Hotel Management
23 Oct 2024 by Hyperion City Hotel & SPA - Management Team, Hotel Management
Dear Chris ,On behalf of our team we would like to thank you for sharing your wonderful and appreciative review with the community . It is a real pleasure to receive such positive reviews and especially from experienced travelers like you. We are delighted that you enjoyed our hospitality, convenient location, functional facilities, friendly approach of our staff, as well as our restaurant and breakfast. Our Chef with his team will be happy to read that you find our breakfast great- we care about freshness and variety to be at a high level , because breakfast is an important factor for the right start of the day. Experience and satisfaction of our customers is our priority and your review reaffirms the hard work we put in every day. It will be our pleasure to welcome you back to HYPERION City Hotel & SPA as lovely repeaters we appreciate so much. Have a productive day, with Warmest Regards - Management Team
by A verified traveler
Posted 22 Oct 2024
We had a pleasant stay. The sea view from the room is stunning.
Comment from Hotel Management
23 Oct 2024 by Hyperion City Hotel & SPA - Management Team, Hotel Management
Dear Yung Hei ,Thank you for this lovely input as we are happy to hear that you had such a positive experience at HYPERION City Hotel & SPA. We value your input - every review is incredibly helpful and validated. We want to extend our gratitude that you find HYPERION a calm and peaceful modern place designed and functioning like a spot where people feel good and welcome. We will be happy to be able to have you back to HYPERION City Hotel & SPA in the future - it is a great chance to have another experience with us to spend your next vacation comfortably and with style while enjoying the great view from your balcony into a Mediterranean Blue. .Have a lovely day, with Warmest Regards - Management Team
by A verified traveler
Posted 21 Oct 2024
Outstanding place to stay. Staff is very and truly friendly and helpful. Great location. Very nice breakfast. Only issue is that some of the balconies have a wooden fence rather than glass, so most of the view is blocked; the staff gave us a different room upon request - this is an issue that the hotel should be able to rectify very easily, providing blinds to those who don't want a glass fence.
Comment from Hotel Management
21 Oct 2024 by Hyperion City Hotel & SPA - Management Team, Hotel Management
Dear Juan Carlos,Thank you for your time to write this kind review and for letting us know your opinion about our hotel and the service we provide. Your feedback helps us get better - it is a great value to us in order to improve and educate and update our staff and services. In HYPERION City Hotel & SPA we care about our guests' comfort and satisfaction and it is always a great pleasure to receive positive reviews and know that you had a pleasant overall experience with us. On the other hand we are deeply sorry that some of our balcony design was not 100% convenient for you , but we hope that with the comfort and service we provide we managed your stay to be pleasant and you had a good quality time here with us. We assure you that we put customer experience and satisfaction as our priority and all your notes and rates are taken into serious consideration. We are looking into every little issue and resolve it promptly and accurately if it is technically possible. It was our pleasure to have you as a guest and we are looking forward to welcoming you again to HYPERION City Hotel & SPA for more experience with our hospitality and care .We like to wish you all the best , with Warmest Regards - Management Team
by A verified traveler
Posted 14 Oct 2024
Our 3rd stay in this hotel, quick friendly check in. Nice large room with a comfy bed. Great rainfall shower. Liked having the steamer to press clothes. Free drinks in minibar for 1st night. Breakfast items varied each day which was very nice. Orange juice is still out of a machine and coffee not the best. Would still stay here again.
Comment from Hotel Management
14 Oct 2024 by Hyperion City Hotel & SPA - Management Team, Hotel Management
Dear Moire, On behalf of the HYPERION team we would like to thank you for sharing this appreciative review about your pleasant experience with us. This kind input is a great validation of the quality we provide. We are extremely proud to know how much you appreciated our facilities, comfort of the room, the professional approach of our staff, as well as fresh breakfast - so important for a nice start of the day. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are grateful for your notes and tips, your stay at HYPERION was also very pleasant to us and we would love to welcome you again back in the future to HYPERION City Hotel & SPA for more hospitality and professional care we love to provide, because the excellent experience of each guest is an important factor in the hospitality industry in order to create repeaters like you coming for the fabulous vacation on our beautiful island .Have a successful day, with Gratitude - Management Team.
by A verified traveler
Posted 14 Oct 2024
Very nice hotel. Staff was super friendly and helpful!
Comment from Hotel Management
14 Oct 2024 by Hyperion City Hotel & SPA - Management Team, Hotel Management
Dear Steve, First and foremost we would like to thank you for choosing HYPERION City Hotel & SPA for your stay. It is always a great pleasure to receive such kind and uplifting reviews and we like to thank you for your time and for this great input. This is a lovely validation of the quality we provide . We are proud to know that you enjoyed HYPERION City Hotel & SPA as a place designed for people to feel good and welcome. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Each member of the HYPERION Team is selected carefully, we are very proud of them and the great work they provide every day giving 100% of energy and love for what they do.We would love to welcome you back in the near future to HYPERION City Hotel & SPA. Your stay at HYPERION will be definitely remembered - guests like you always bring a smile and nice atmosphere into our hotel and this is a real value. Have a great day, With Warmest Regards - Management Team.
