Ratings based on 187 Verified Reviews

3.8 out of 5
78% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 30 Jul 2024
Room - beachfront - absolutely worth paying extra for this, beach is lovely and kept clean. Water clean, warm and can walk in approx 100ft into the sea and still touch sea floor. Perfect environment for families with young children. All staff were impeccably polite , attentive and aimed to please, from hotel reception, bar staff, housekeeping, restaurant staff Food in restaurant was excellent- superb range of foods on buffet, delicious desserts, always topping up fresh watermelon, honey due melon, pineapple, oranges, apples, peaches, bananas in abundance Food was very tasty , great selection of breads, cheeses. Entertainment was available on some of the nights , violin player, singer, saxophone player all were great Lovely range of shops within walking distance , and bus and taxi straight into Chania old town. Had a very relaxing time and will go back again!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Jul 2023
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Jul 2022 on Hotels
3 out of 5
by A verified traveler

Posted 15 Jun 2022
Front desk did not give any information related to the all inclusive perks. We could not reserve a la carte dining because we did not know we had to reserve 24 hours ahead. We received the info the next day in English. They would not give us a late check out, even by an hour and did not offer a place to shower in the interim. Our room was a good distance from all activities by the beach. People would reserve beach chairs early and not use them. No one was enforcing the rules. No water sports or hotel activities at this location. Housekeeping was good The rooms were clean and large. Nice and clean pools. The beaches are very nice there.
4 out of 5
by A verified traveler

Posted 1 May 2022 on Ebookers
Sunny was shining. Place was nice
5 out of 5
by A verified traveler

Highly recommend

Posted 26 Aug 2021 on Hotels
Awesome place all the staff are amazing really helpful. Everything sorted on sofe. Pcr teats, excursions. Great location too.
4 out of 5
by A verified traveler

Nice but very tiny place

Posted 31 Jul 2021 on Hotels
The room and the bathroom are too small but overall the place is clean
5 out of 5
by A verified traveler

Posted 5 Sep 2019
All spaces are very nice designed and well maintained - from loby to pools areas Love a lot the restaurant and bar terrace with an amaizing sea view Very calm and relaxing place
Comment from Hotel Management
5 Sep 2019 by Giannoulis Hotels & Resorts, Hotel Management
Dear Mrs. Bianca, Thank you so much for your kind words and compliments!! We are happy to see that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future. Warmest regards. The management
5 out of 5
by A verified traveler

Posted 18 Aug 2019
Value for money excellent service we can’t ask more then what they provided to us brilliantly service thanks
Comment from Hotel Management
19 Aug 2019 by Giannoulis Hotels & Resorts, Hotel Management
Dear Guest, Thank you so much for your kind words and compliments!! We are honored to read that you had such a pleasant stay here with us and we are already looking forward to seeing you again in the near future. Best regards, The management
5 out of 5
by A verified traveler

Posted 17 Jul 2019
Comment from Hotel Management
18 Jul 2019 by Giannoulis Hotels & Resorts, Hotel Management
Dear Guest, Thank you very much for your excellent scoring! We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management