Ratings based on 41 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Aug 2024
Thank you Georgina and family for the hospitality. Beyond our expectations. We look forward to seeing you again !
Comment from Hotel Management
3 Aug 2024 by Georgina, Hotel Management
Thank you very much Demetrios. We always try for our best. Kind regards, Georgina
by A verified traveler from uk
Posted 10 Oct 2018
lovely apartment , extremely clean, cleaning and bed, towel change every other day. georgina great host , nothing too much trouble, Could benefit from atoaster in the room , there was a grill of sorts but didn't toast very well
Comment from Hotel Management
12 Oct 2018 by Georgina, Hotel Management
Thank you very much for your kind review and for letting us know about the toaster, we will check it out. Kind regards, Georgina.
by A verified traveler
Apartment has potential but needs improvement
Posted 23 Apr 2018 on HotelsBooked this late as we wanted to be fairly close to Chania for the trip back to London after a week at other hotels on east Crete.
Outside of the building looked fine. Recently painted. Pool looked more glamorous in the pictures than real life but we did not use it.
Room was functional, we were only there one night so did not use any cooking facilities and ate out across the road (big mistake). Fridge could have done with a good clean but no mold.
Sofa was really grotty where the arms had clearly seen some food spillage. Not very comfortable either.
Beds looked OK - pillows had fresh covers on them but the pillows themselves were all lumpy and stained with what we assumed was sweat. Needless to say we did not use these and rolled up a jumper.
We reported the issues to Georgina the following morning and she said she would get them cleaned. You can understand some of the issues at the end of the season but this was early April. The pillows were beyond the cleaning stage
No one on site after 6pm so as we arrived at 5:30 we did not get a chance to report the issues the arrival night and to be fair Georgina may have resolved some of them.
Other hotels/apartments in the area were of the same standard so on par with the area. East side of Crete seems better standard with some good details available for not much more money.
Comment from Hotel Management
26 Apr 2018 by George, Hotel Management
Dear guest,
We always take into serious consideration our gusts's well-disposed reviews, as this helps us eliminate our weaknesses and thus improve our services.
Despite the fact that we have our doubts for many of those you mentioned, myself and my sister Georgina will investigate them. Please accept our apologies for not fulfilling your expectations and we certainly believe that next time you will receive a much better experience like the majority of your guests claim.
With our kindest regards, George and Georgina.
Recommended
for Everyoneby A verified traveler from Glasgow
Lovely stay next to the beach at Agia Marina
Posted 3 Jun 2017Apartment was clean and huge! Right next to the beach. Georgina is such a lovely lady. Very helpful! Loved the apartment and the location.
by A verified traveler
Posted 15 Aug 2024 on Hotels
by A verified traveler
Ottimo hotel per un soggiorno a Chania/Agia Marina
Posted 8 Aug 2024 on HotelsGeorgina è gentilissima, sempre contattabile e disponibile. Co ha consentito di effettuare il check in alle 2 di notte a causa di un ritardo nei voli e, a fine soggiorno, ci ha fatto un piccolo omaggio di olio di oliva dei propri olivi. La struttura è pulita, ben climatizzata, e si trova accanto al bagno Gorgona, che dalle 8 a notte inoltrata si può fare colazione, pranzare, cenare e fare il bagno in un'acqua molto bella.
Comment from Hotel Management
8 Aug 2024 by Georgina, Hotel Management
Thank you so much. You really encourage us to keep trying to offer our guests the best possible experience.Kind regards, Georgina.
by A verified traveler
Posted 5 Aug 2024 on Hotels
by A verified traveler
Posted 20 Jul 2024 on Ebookers
Very good
Comment from Hotel Management
20 Jul 2024 by Georgina, Hotel Management
Dear Markus, thank you very much for your kind review.Best regards, Georgina.
by A verified traveler
Posted 11 Jul 2024 on Hotels
Dejlige 9 dage. Centralt lige ved strand og spisesteder.
Comment from Hotel Management
11 Jul 2024 by Georgina, Hotel Management
Thank you very much !Kind regards, Georgina.
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by Georgina, Hotel Management
Dear Ari,Thank you very much for your feedback. It is very well appreciated and helps us to continue trying offering the best possible experience to our guests.Kind regards, Georgina !
