Ratings based on 101 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by Chris Zamagia / PR & Communications Director, Hotel Management
Dear Shani,Thank you for rating your stay at Epsilon Hotel Apartments a perfect 10 out of 10! We're thrilled to know that you had such a positive experience with us.Your satisfaction is our top priority, and it's wonderful to see that we met your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
by A verified traveler
Posted 29 Sep 2023 on Hotels
Very simple apartment accommodation in a fantastic location and with a very friendly and thoughtful staff. This is primarily for families looking to travel in Rhodes, with easy beach access in Faliraki and a short distance away from many great things to do and see.
Comment from Hotel Management
29 Sep 2023 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Tal, thank you for sharing your feedback! We're delighted to hear that you had a fantastic experience during your stay at our apartment accommodation in Rhodes.We're thrilled that you found our location convenient, especially with easy beach access in Faliraki and plenty of great activities and attractions nearby. We aim to provide a comfortable and welcoming environment for families, and it's wonderful to hear that our staff's friendliness and thoughtfulness made your stay even more enjoyable.Your perfect 10 out of 10 rating is truly appreciated, and we hope to have the pleasure of hosting you and your family again in the future. Best Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
by A verified traveler
Posted 23 Aug 2023
Comment from Hotel Management
25 Aug 2023 by P.R & Communications Director, Hotel Management
Αγαπητή Πετρούλα,Ευχαριστούμε πολύ για την εξαιρετική αξιολόγηση! Ανυπομονούμε να σας φιλοξενήσουμε ξανά στο μέλλον και σας ευχόμαστε τα καλύτερα μέχρι τότε.Με εκτίμηση,Χρυσούλα ΖαμάγιαΔιευθύντρια Δημοσίων Σχέσεων & ΕπικοινωνίαςEsperia Group
by A verified traveler
Posted 24 Jul 2023 on Hotels
Comment from Hotel Management
25 Jul 2023 by Chris Zamagia / P.R Director, Hotel Management
Dear Suzanne,Thank you for the perfect 10/10 review! We're thrilled you had such an amazing experience. Your support means the world to us!We hope to welcome you back soon for another great stay!Kind Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
by A verified traveler
Posted 24 Jun 2023 on Hotels
This was our second stay at Epsilon Apartments, within a few years apart. The big change is what appears to be the separation from Ammadus, which is now a new hotel down the road. The impact - pool is far smaller and not as good as it was, no direct access to hotel bar/restaurant (you can visit the beach bar as a guest), and no breakfast on site (actually served at Esperides Hotel down the road). All of these changes are a bit downgrade from our past experience. With that said, there are still many pros - staff is super friendly, apartments are spacious and very pleasant, location is great. Recommended for families that are ok with finding their own breakfast spot outside (plenty of options), ok with beach or traveling (vs pool). As we are both of the forementioned, we had a good time and enjoyed our stay.
Comment from Hotel Management
26 Jun 2023 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Guest,thank you for sharing your positive review on Expedia.We are glad you have fully enjoyed the personalized services of our super friendly staff, your spacious and very pleasant apartment, and our privileged location!Your kind and friendly feedback will be taken into consideration by our management team in order to help us further develop our future services!Hoping that you will give us the opportunity and great pleasure of welcoming you back to our property for the third time soon, we wish you all the best until we meet again!Kind Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
by A verified traveler
Posted 16 Jun 2023
Staff pretty friendly. they told me where to buy nice seafood.
Comment from Hotel Management
16 Jun 2023 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Weiyu,thank you for sharing your excellent review of your stay with us.It was our great pleasure to host you and assist you, so that you may fully enjoy your stay!We hope to welcome you back soon for another enjoyable and successful holiday experience!Best Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
by A verified traveler
Posted 14 Jun 2023
We arrived at the Epilson Hotel on the 06/06/2023 in the early hours of the morning. Upon arrival we took the keys and made our way to the room, as we entered the room it was filthy with hairs in the shower and all around the bathroom and overall the apartment was not in the condition you would expect a hotel room to be in.
In the morning we went downstairs for breakfast to be told that we had to take a shuttle bus to another hotel for the food, this is when we also found out that the pictures on the advertisement for the hotel were false.
This hotel is not on the beachfront and does not have a beach bar and loungers, those photos are of the hotel in front which the receptionist stated you could use if you paid for it.
We then decided that we wanted to check out and move hotels, we contacted Expedia and spoke with the hotel who agreed that we could leave and would receive a refund.
After we left the hotel and booked into another one we were then informed that the manager has since refused the refund and Expedia are absolutely useless hiding behind this as a reason to not send the money back.
All in all if you are looking at booking this hotel be aware that the pictures are not the hotel you are booking and this is the hotel in front.
We have never left a hotel in our lives and if it was just the cleanliness of the room we may have stayed, do not book with this hotel extremely disappointed and now out of pocket.
Comment from Hotel Management
16 Jun 2023 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Carrryn,Thank you for taking the time to write your personal review.We are genuinely disappointed to read that your expectations were not met during your short stay (one night) and would like to apologize for any inconvenience caused. We always take into serious consideration all the well-intentioned comments that we receive from our esteemed guests in order to further develop our high standard services. Taking this opportunity, we would like to kindly assure you that top cleanliness and the safety of our guests is always our prime concern and ensured by thoroughly applying the latest and most updated Hygiene Protocols and ISO requirements that secure the highest level of health, safety and cleaning for our valuable guests. Please rest assured that all rooms are thoroughly cleaned and then checked by our housekeeper on a daily basis, so your friendly feedback will be taken into account in order to see what may have gone wrong in your case.In reference to our website photos we would like to kindly mention that they are all real as well as the fact that your room was a side sea view room and the distance to the beach from your room only two minutes’ walk. We do hope that you will give us the chance to welcome you back to Epsilon Hotel Apartments in the future, so that we may offer you the beautiful holiday experience our valuable guests have come to expect from us.Best Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
by A verified traveler
Great Apartment
Posted 4 Oct 2021 on HotelsLovely location, about 20min stroll from main strip of shops and restaurants in Faliraki (so close enough, whilst not being right in the middle of things).
Biggest issue was the traffic noise, it was like there is absolutely no sound-proofing whatsoever in the glass doors.
Otherwise, 1-bed apartment was nice and spacious, with a couple of pots for use in the kitchens. There were free to use sunbeds and umbrellas on the beach (it is predominantly sand, with a few larger rocks, and a few pebbles to get into the water), and free beach towels.
Also, there were lots of sanitiser stations around the buildings, and all seemed to be regularly refilled (I.e. we didn’t find any empty).
All in all, very happy with the stay - but recommend taking earplugs if you’re a light sleeper.
Comment from Hotel Management
5 Oct 2021 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Samantha,
We are very pleased to receive this so kind and top rated review over your very happy sojourn at the lovely located in front of the crystal clear beach AMMADES EPSILON Apartments. We are delighted you have comfortably relaxed in your one bedroom spacious, clean and nicely equipped apartment and for the relaxing sunbathing days you have enjoyed on our sunbeds pampered with our free beach towels amenity. We are thankful for your kind attention on the hygiene protocols discretely applied by our dedicated and very attentive staff and we wish you will soon return for more relaxing leisure experiences.
Sincere Regards,
Evangelos Spartalis- Reservations.
by A verified traveler
surprisingly cool
Posted 30 Aug 2020 on Hotelscozy appartment, very nice beach, professional staff and beautiful sea thos summer
Comment from Hotel Management
9 Jul 2021 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Gorazd, we are so happy that we managed to make such a positive impression to you. We hope that soon you will wish to enjoy again our cozy apartments, very nice beach, professional staff and beautiful sea views. Until then we wish you all the best.
Best Regards,
Chris Zamagia
Public Relations & Communications Director
Esperia Group
by A verified traveler
Posted 6 Oct 2019 on Lastminute
The staff were always happy and ready to help especially the lovely lady who looked after our room. Breakfast food was fabulous.
Comment from Hotel Management
9 Jul 2021 by Chris Zamagia / P.R & Communications Director, Hotel Management
Dear Guest, we are happy that your stay with us was so enjoyable and we look forward to your next visit.
Best Regards,
Chris Zamagia
Public Relations & Communications Director
Esperia Group
