Ratings based on 29 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024
The hotel is located in a lively neighborhood of Platanias with lots of dining options nearby. The room is clean and the staff is friendly and helpful. There is onsite parking but it’s a bit tight to maneuver if you have a full size car. The hotel is only a few minutes walk from Platanias Beach and Agia Marina is less than a mile away.
Comment from Hotel Management
7 Sep 2024 by Elia Platanias Team and Management, Hotel Management
Dear Jacqueline,Thank you very much for taking some time to enter your review!!Reviews like yours are the best reward for our hard-working team. It is always encouraging to read that our guests are satisfied by our services, services that are coming always from our hearts and people’s willingness to assist. I have forward your review to make sure that the team will receive your compliments.Hope to see you again soon.Kind regards,
by A verified traveler
Posted 4 Aug 2024
Property wasc lean. Close to the beach. Friendly staff.
Comment from Hotel Management
7 Sep 2024 by Georgia Roumeli, Hotel Management
Dear Alexandros,Thank you for taking time to share your valuable review. Reviews like yours are the best reward for our hard-working team.We have to have the pleasure of accommodating you again in the near future!Kind regards,Elia Platanias Team and Management
by A verified traveler
Posted 25 Jul 2024
Check-in was easy and friendly. They accompanied me to the room and made sure it was to my liking and that it had been cleaned. Gave all the info I needed.
The room is on the Main Street and the party goes on pretty late in the area… if you’re a light or early sleeper…
Room is exactly as shown in pics.
Comment from Hotel Management
13 Sep 2024 by Georgia Roumeli, Hotel Management
Dear Maya,Thank you for taking time to review us! It is only through feedback such as yours that we are able to maintain and indeed, where necessary improve upon the service that we provide to our valued guests.We will be more than happy to welcome you back again on your next visit to Chania.Best regards,Elia Platanias Team
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
7 Sep 2024 by Georgia Roumeli, Hotel Management
Dear Evangelos,Thank you for your great rating!We are so glad you enjoyed your stay with us.Looking forward to your nest visit in Chania.Best wishes,Elia Platanias Team and Management
by A verified traveler
Posted 15 May 2024
simple apartment
Comment from Hotel Management
13 Sep 2024 by Georgia Roumeli, Hotel Management
Dear Chenbo,Thank you so much for taking time to enter your review!We will be more than happy to see you again in one of our Elia Hotels properties.Best regards,Elia Platanias Team
by A verified traveler
Posted 30 Apr 2024 on Hotels
Comment from Hotel Management
7 Sep 2024 by Georgia Roumeli, Hotel Management
Dear Ivan,Thank you so much for your excellent rate!We hope to to have the pleasure to accomadating you again in the near future in Elia Platanias.Best Wishes,Georgia RoumeliOperation Manager
by A verified traveler
Posted 7 Apr 2024 on Travelocity
We had a room with private jacuzzi. The tub and the separate shower room were excellent. Room was very clean. There was no staff at check-in and information on breakfast was not explained when we received a phone call about self check-in, therefore we did not have an option to have breakfast. Location is good for walking and beach access, but can be noisy on the street side of the building. Parking was free, but very difficult to maneuver, even in a small car. Overall, nice property at a reasonable price.
Comment from Hotel Management
13 Sep 2024 by Georgia Roumeli, Hotel Management
Dear April,Thank you very much for taking some time to review us!As meeting our guest's expectations is very crucial to us, we appreciate your valuable feedback.Hope to grand us the opportunity to host you again in the near future.Best wishes,Elia Platanias Team
by A verified traveler
Posted 7 Sep 2023
The staff was amazing. Everyone was friendly and helpful. The property was immaculate and our apartment was serviced daily. The breakfast buffet offered many options and it was all delicious.
by A verified traveler
Posted 15 Aug 2023
The room was very clean, modern and the bed was very comfortable. Our room was facing the Main Street and we heard quite of bit of noise at night. We also had to park our car on the street a few times, cause there wasn’t enough parking in the hotel. The breakfast had few options and was repetitive throughout our stay.
by A verified traveler
Posted 20 Jul 2022
Clean, good breakfast,
Comment from Hotel Management
23 Jul 2022 by Kostas, Hotel Management
Thanks for staying with us. We appreciate your feedback!
