Ratings based on 151 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 7 Sep 2024 on Hotels
This resort is a very special place. It has as its backdrop the singularly gorgeous Elounda Bay but in addition, it has a remarkable group of staff members who make every moment at this property feel custom. We stayed at a “Luxury Residence” with a private pool, which was nothing short of amazing. It allows privacy to regroup/recharge/and enjoy precious family time. The food at each of the three dining experiences we enjoyed was absolutely stellar! We rarely choose to eat on property at resorts, often finding the food subpar and choosing instead to explore the area. After trying one on property restaurant, (Blend), it was so delicious that we then tried (Makris), which was just as impressive resulting in a third on property experience at an authentic Cretan Bbq at Core. WONDERFUL! I highly recommend a stay at this property. It is just over an hour from Heraklion airport, but it is well worth the travel!
Comment from Hotel Management
10 Sep 2024 by Guest Relations Team, Hotel Management
Dear Mrs. Kelly,Thank you very much for your glowing review of Domes of Elounda, Autograph Collection. We are thrilled to hear that you found our resort to be a very special place and that you enjoyed the beautiful backdrop of Elounda Bay.We are delighted that the “Luxury Residence” with a private pool exceeded your expectations and provided the perfect setting for privacy and family time. It is wonderful to know that you found our dining experiences stellar, especially after discovering the quality of Blend, Makris, and Core. Your high praise for our restaurants is greatly appreciated.Thank you for recommending our property and for noting that the journey from Heraklion airport was worth the travel. We look forward to welcoming you back to Domes of Elounda, Autograph Collection for another exceptional stay in the future.Warm regards,Guest services of Domes of Elounda, Autograph Collection
by A verified traveler
Generally good, but lacking in areas
Posted 10 Aug 2024 on HotelsFacilities very good, location requires some getting used to as sited on a hillside and buggies are needed to move aroúnd the hotel grounds. Service is the Achilles heel - understaffed in certain areas (eg Main Bar, Beach area) means long delays and cause of frustration.
Comment from Hotel Management
12 Aug 2024 by Guest services of Domes of Elounda, Hotel Management
Dear Sir/Madam,Thank you for taking the time to share your feedback with us.We are pleased to hear that you found our facilities to be very good, though we understand that our hillside location may take some time to get accustomed to. Our buggies are indeed provided to assist with navigating the grounds comfortably.We regret to learn that the service in certain areas did not meet your expectations and caused frustration. Please accept our sincere apologies for the delays you experienced. We take your comments seriously and will address the staffing levels in the Main Bar and Beach area to ensure a more efficient and enjoyable experience for our guests.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back to Domes of Elounda Autograph Collection and provide a seamless experience on your next visit.Best regards,Guest services of Domes of Elounda Autograph Collection
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Guest Services of Domes of Elounda, Hotel Management
Dear Mr. Jason,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honest input, as it helps us to continually improve our services and facilities. Your comments have been noted, and we will use them to enhance our guest experience.If there are any specific areas where we could have made your stay more enjoyable, we would be grateful to hear more details. We hope to have the opportunity to welcome you back to Domes of Elounda Autograph Collection and provide an experience that fully meets your expectations.Warm regards,Guest services of Domes of Elounda Autograph Collection
by A verified traveler
Awesome.
Posted 29 Jul 2024 on HotelsWonderful stay in this fabulous hotel / resort. Plenty of options for dining and swimming, new]ver felt too crowded and the staff were charming and efficient. Highly recommended.
Comment from Hotel Management
30 Jul 2024 by Guest Services Team, Hotel Management
Dear Mr Matthew,Thank you for your wonderful review. We are delighted to hear that you had a fabulous stay with us and enjoyed the various dining and swimming options available. It’s great to know that you found the atmosphere comfortable and not overcrowded, and that our staff made a positive impression with their charm and efficiency.Your recommendation means a lot to us. We look forward to welcoming you back to Domes of Elounda Autograph Collection for another exceptional experience.Warm regards,Guest services of Domes of Elounda Autograph Collection
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Guest Services Team, Hotel Management
Dear Mr Mihir,Thank you for taking the time to share your positive review with us.We are thrilled to hear that you enjoyed your stay and had a wonderful experience. Your kind words are greatly appreciated and will be shared with our team.We look forward to welcoming you back to Domes of Elounda Autograph Collection in the future.Best regards,Guest services of Domes of Elounda Autograph Collection
by A verified traveler
Posted 19 Jul 2024
Beautiful property, hospitable staff. Very kid friendly with LOTS for the kids to do.
Comment from Hotel Management
23 Jul 2024 by Guest Services Team, Hotel Management
Dear Mr Gideon,Thank you for your kind review! We are delighted to hear that you found our property beautiful and our staff hospitable.It’s wonderful to know that our kid-friendly amenities and activities made your stay enjoyable and engaging for the entire family. We strive to offer a range of activities to ensure that guests of all ages have a memorable experience.Thank you for sharing your positive feedback. We look forward to welcoming you and your family back to Domes of Elounda Autograph Collection for another enjoyable stay.Warm regards,Guest services of Domes of Elounda Autograph Collection
by A verified traveler
Posted 18 Jul 2024 on CheapTickets
Amazing experience! The service was above expectations in every espect! I must specifically mention Petros in favor.
The room was excellent with a gorgeous sea view, cleanliness at a high level, the food was good, there were many hotel facilities such as a spa, private beach, restaurants, pools for children and adults only. If you want a relaxing vacation, this is the place.
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Guest Services Team, Hotel Management
Dear Mrs Harriet,Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments and are pleased to hear that there were aspects of your visit that you found satisfactory.We strive to provide a memorable experience for all our guests, and your insights are valuable in helping us improve. Should you have any specific suggestions or concerns that you would like to discuss further, please do not hesitate to reach out to us directly.Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Domes of Elounda Autograph Collection in the future and provide an even better experience.Warm regards,Guest services of Domes of Elounda Autograph Collection
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
2 Jul 2024 by Guest Services Team, Hotel Management
Dear Mrs. Emily,Thank you so much for your kind and positive review. We are delighted to hear that you had a wonderful stay with us and that our services met your expectations.Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We strive to provide our guests with the highest level of hospitality, and it is always rewarding to know when we have succeeded.We look forward to welcoming you back to Domes of Elounda Autograph Collection in the near future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm Regards,Guest services of Domes of Elounda Autograph Collection.
