Ratings based on 53 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Great hotel.
No
by A verified traveler
Posted 20 Oct 2024
Staff were extremely helpful, grounds were beautiful. Lots of cats and little pups around (not sure if strays or if the hotel was caring for them) but all very friendly and loved feeding them.
Rooms spacious and clean.
Comment from Hotel Management
21 Oct 2024 by Andrianos, Hotel Management
Dear Jamie Lee, thank you for taking the time to share your thoughts regarding your stay here at Domes Aulus Zante, Autograph Collection. We are glad you have enjoyed your experience of our resort. On ocassion some of our 4-legged friends will make their way onto the property. We will try to take reasonable care of the animals whilst also adhering to the hotel rules and health & safety regulations. We hope to welcome you back in the near future. Kind regards,AndrianosGuest Relations Manager
by A verified traveler
Posted 15 Oct 2024
Absolutely fantastic staff which made our stay at the hotel very pleasant. I was amazed at the incredible level of hospitality that we were afforded. Would absolutely recommend to anyone wanting a family friendly, all inclusive.
Comment from Hotel Management
15 Oct 2024 by Andrianos, Hotel Management
Dear Kiran, thank you for taking the time to share your thoughts here at Domes Aulus Zante, Autograph Collection. We are glad you have enjoyed your experience of our resort and hope to welcome you back in the near future. Kind regards,AndrianosGuest Relations Manager
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Andrianos, Hotel Management
Dear guest, thank you for taking the time to leave a review about your experience here at Domes Aulus Zante, Autograph Collection. Kind regards,AndrianosGuest Relations Manager
by A verified traveler
Posted 10 Oct 2024
Maids attended the rooms daily and changed bedding and clean towels, but did not once sweep or mop the floors
Comment from Hotel Management
11 Oct 2024 by Andrianos, Hotel Management
Dear Emma,thank you for taking the time to share about this incident during your stay here at Domes Aulus Zante, Autograph Collection.We apologize for failing to meet your expectations and have shared your message with the relevant department's manager in order to review service standards.Sincerely,AndrianosGuest Relations Manager
by A verified traveler
Posted 22 Sep 2024
Staff very welcoming, nothing to much trouble, rooms excellent and very clean
Comment from Hotel Management
23 Sep 2024 by Andrianos, Hotel Management
Dear Helen,thank you for taking the time to leave a review regarding your stay here at Domes Aulus Zante, Autograph Collection.We are glad you have enjoyed your experience of our hotel and we hope to welcome you back in the near future. Kind regards,AndrianosGuest Relations Manager
by A verified traveler
Posted 9 Sep 2024
I got the ocean view room and it was gorgeous. Beds are very comfortable. The workout classes everyday are amazing overlooking the ocean. The buffet is delicious but note that its the same everyday so might get boring if you stay more than 5 days. This property is located slightly away from the downtown so its not walkable to downtown but staff can call you a taxi conveniently :)
Comment from Hotel Management
10 Sep 2024 by Andrianos, Hotel Management
Dear Rukmee, thank you for taking the time to leave a review about your experience here at Domes Aulus Zante, Autograph Collection. We are glad to see you have enjoyed your stay as much as you described for us here and hope to have the chance to welcome you back should your travels take you to Zante once again in the near future. Kind regards,AndrianosGuest Relations Manager
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Andrianos, Hotel Management
Dear Harry, thank you for taking the time to leave a review about your stay here at Domes Aulus Zante, Autograph Collection. We are glad you have enjoyed your stay here and we welcome you back in the near future. Kind regards, AndrianosGuest Relations Manager
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Andrianos, Hotel Management
Dear Andrew, thank you for taking the time to leave a review about your stay here at Domes Aulus Zante, Autograph Collection. We are glad you have enjoyed your stay here and we welcome you back in the near future. Kind regards, AndrianosGuest Relations Manager
by A verified traveler
Posted 11 Aug 2024
The reception staff were either rude or incompetent.
Problems started at check in. We booked 2 rooms, telephoned 2 months prior asking them to be together. We were shown 2 rooms in 2 diffwrent buildings and told we would have to wait for the next day to speak to manager. When shown our 2nd room, ther adjoining (interconnecting room) was empty. We asked for that room, which took convincing and about an hour to sort.
On check out we were checking charges and reception staff were talking over us, rude snd not allowing us to speak. When we pointed it out, they didnt apologise and even worse had to cheek to say we were rude.
The hotel coudl have been anywhere in the world, there was nothinh Greek about it, apart from one Greek night. Overall dissaponting holidqy for the money
Comment from Hotel Management
12 Aug 2024 by Andrianos , Hotel Management
Dear Savva,thank you for taking the time to leave a review about your experience here at Domes Aulus Zante, Autograph Collection.We regret to see you have not enjoyed your stay as indicated here. We must however take this opportunity to respond to certain of the claims you have made in your feedback. You had indeed requested for the rooms to be nearby but as was communicated to you at the time it is simply a request that is upon availability. In the busy tourist season it is especially difficult to accommodate such requests. Our team on property, when brought to our attention, took measures to assist and did exactly that. There was no effort of convincing as you have claimed. The adjoining room was not available the first day otherwise we would have allocated it as per the request. During check out there was no incident of a staff member being rude but simply an attempt to explain the charges which you did not want to accept or allow us the opportunity to given further information on. Feedback ought to be productive rather than accusatory, especially when based on incidents that the facts you present can be deemed as somewhat misleading. We do extend our apologies if you have not enjoyed your experience. Sincerely,Andrianos Guest Relations Manager
