Ratings based on 28 Verified Reviews
4.8 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Very lovely hotel
by A verified traveler
Posted 15 Sep 2024
Impeccable service and amenities
by A verified traveler
Posted 12 Sep 2024
Basically the lovely decor covers up for how awful the food, drinks & service was. If you like to drink beer or wine, out of a small plastic water cup then this is your place. Staff at the pool bar couldn’t crack a smile, probably due to the amount of drinks people kept asking for (always a queue).
Food at the hotel was questionable, order from an app on your phone, with no timing of when food was coming out or what state the food was going to be in was like playing Russian roulette. Though must say the pizza was great but this was cooked fresh unlike the other options. No options for a nice steak or even fresh seafood. Breakfast let’s just say if you want tinned fruit, this will be right up your street. Also cooked breakfast, it was just about edible and fruit juices watered down just to cut corners. Anyway luckily we only stayed one night thank god. Good luck if you’ve booked this hotel because the room was nice and the bed was comfy.
Comment from Hotel Management
13 Sep 2024 by Management Team , Hotel Management
Dear Katrina, Thank you for taking the time to share your opinion. It is truly unfortunate that you stayed with us only one night and your experience was not great. Please note that we have 3 fully operating bars in the hotel, plastic glasses I'm sure you will understand are for everyone's safety when you choose to get your drinks from our main pool bar. On our website and every other selling point, we explain exactly the concept around food in the main restaurant hence your comment about the timing of the food shouldn't be here. Equally, please note that we do have 2 a la carte restaurants in the hotel with a great variety of steaks and seafood. Of course, within only 1 night's stay you can't experience everything, however, it's misleading towards other guests to write a review based on assumptions and not facts. We certainly hope to have the chance to welcome you again in the future, hopefully for more than 1 night, so you can fully experience the hotel and what we offer. Best regards, Management Team
by A verified traveler
Lovely stay
Posted 13 Aug 2024 on HotelsFour night stay at all inclusive. Hotel was newly renovated and very clean. Could have had more evening entertainment and ability to try both carte restaurants would have been preferable instead on restricting to one. Understand if only in hotel 2 nights but for 4 or more should have larger options. Pool areas both lovely and no issues on sunbeds as long as not precious on same location.
Comment from Hotel Management
14 Aug 2024 by Management Team , Hotel Management
Dear Leanne, Thank you for taking the time to write your review. We are thrilled that you had a good time while you stayed with us and please rest assured that all your comments are passed on to the relevant departments, as they give us a much-needed insight to improve in the future.Best regards,Management Team
by A verified traveler
Posted 16 Jul 2024
Comment from Hotel Management
13 Sep 2024 by Management Team , Hotel Management
Dear Lisa Jane, Thank you for your rating. We look forward to welcoming you back in the future. Best regards, Management Team
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Management Team , Hotel Management
Dear Kellie, Thank you for your rating. We look forward to welcoming you back in the future. Best regards, Management Team
by A verified traveler
Posted 30 May 2024
Booking the meals through an app was brilliant. Great variety and quality of food.
Comment from Hotel Management
13 Sep 2024 by Management Team , Hotel Management
Dear Joshua, Thank you for your comments. We look forward to welcoming you back at the hotel. Best regards,
by A verified traveler
Posted 23 May 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Management Team , Hotel Management
Dear guest, Thank you for your rating. We look forward to welcoming you back in the future. Best regards, Management Team
by A verified traveler
Excellent
Posted 8 May 2024 on HotelsHotel is beautiful and clean, very relaxed atmosphere and the food spread is good.
Comment from Hotel Management
13 Sep 2024 by Management Team , Hotel Management
Dear Paul, Thank you for your kind review. We look forward to welcoming you back at the hotel. Best regards,
by A verified traveler
Posted 19 Apr 2024
We had a room with a private pool. Bad things first - room 502 - the pumping /mechanics of the pools are around rooms 501, 502 and 503, therefore from early morning to midnight if you are in your room or bathroom it sounds like a very loud extractor fan is going off constantly. Also these rooms are on the path to the quiet pool and grill bar, so there is foot traffic going past the end of your so called private pool area (bit like being in a goldfish bowl as everyone stops to look at the pool and some even take pictures irrespective of you lying on your lounger or swimming in your pool). There are other swim up rooms that are accessed from the hotel and are only overlooked by the top swimming pool and are away from the noisy pool pumps/mechanics.
Good things - There are 2 big pools, 1 with a DJ and 1 that is more relaxing. Breakfast is served to 11am and is buffet style. Lunch is 12.30 to 7pm dinner to 10.30 and you order via an app, all the meals are small portions but you can order as many as you want from each section, so a main dish with a pasta dish and a salad or international dish or a pizza or everything. The food is all fresh not sat under warmers. The food was really good, the staff in the main restaurant are lovely and friendly. There are 2 a la carte outdoor restaurants and the food and staff are lovely. The spa is lovely, Vicky is really helpful and friendly and Havileta and Hava give excellent massages. We would definitely go to a cooks club again
