Ratings based on 26 Verified Reviews
4.7 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024
by A verified traveler
Posted 1 Aug 2024 on Hotels
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 17 May 2024 on Travelocity
The property itself was fine. The property manager left without giving us any way into the property. I had messaged her that our flight was delayed. She didn’t seem to understand that people traveling don’t have constant access to data. We got there and there was no one there and no one at the office or any note for us. Only by dumb luck did we find someone on the street who knew her and called her or we would have been sleeping on the street. Was a very stressful experience after a long day of traveling with many delays.
Comment from Hotel Management
21 May 2024 by Chrisa , Hotel Management
I understand from your comment that the low rating is more related to the inconvenience you had from the airlines and not to the room. When you arrived the reception was closed and you called us, we gave you the code and you entered the room in 10 minutes. I really don't understand what the problem is. we will only keep the apology your husband asked us for your excessive behavior.
by A verified traveler
Posted 14 May 2024 on Hotels
Comment from Hotel Management
21 May 2024 by Chrisa , Hotel Management
Thank you!
by A verified traveler
Posted 27 Oct 2023
Excellent location and fabulous, well appointed,spacious room. In the pedestrian zone, but 50’ walk from road where taxi dropped us off. Highly recommend and would definitely stay again !
Comment from Hotel Management
28 Oct 2023 by Centro Storico, Hotel Management
Dear Sarah,Thank you so much for choosing us and for your kind words. We are so happy to know that you had a comfortable and relaxing stay on our property.We will be more than happy to accommodate you again in the future.
by A verified traveler
Posted 15 Sep 2023
We found this apartment to be well situated in the old town and very convenient to the sights and well surrounded by good dining options. It is clean and modern and set up to accommodate some easy cooking and eating at home. The washing machine was a big plus for us. We had a balcony/ deck which was great for sitting outside. There was a welcoming bottle of wine, some raki and nibbles provided. The house keeper was lovely and very helpful to us.
Comment from Hotel Management
16 Sep 2023 by Centro Storico, Hotel Management
Dear Ann, Thank you so much for choosing and rating us.We are so happy to know that you had a comfortable and relaxing stay on our property. We will be more than happy to accommodate you again in the future.
by A verified traveler
Nice place but loud late at night.
Posted 26 Aug 2023 on HotelsWe liked the room (room 2) and the location for accessing Old Town. However, it is really loud late at night. Both nights there was loud activity until 3:30 in the morning.
Comment from Hotel Management
6 Sep 2023 by Centro Storico, Hotel Management
Dear Jeremy,We would like to thank you for choosing and rating us.We would also like to remind you that our property is located on a famous and lively pedestrian street in Chania. This information is included in the description on expedia.com. We prioritize our guest's comfort by fitting all of our apartments with new windows and doors that have double glass.
by A verified traveler
Awful experience - do not book Centro Storico
Posted 25 Jul 2023 on HotelsThis was a pretty awful experience. I did not end up staying at Centro Storico because there was no wi-fi when I arrived. I was told the signal is generally weak in the historical center, but the cafes around the corner had a strong signal... I waited for an hour and went for dinner, but the problem persisted. I ended up leaving and booking another hotel to be able to attend an important online meeting. I called the manager to ask for a refund and she was incredibly unfriendly and kept saying I was wrong about the weak signal (even though the employee at the site confirmed it). Please do not stay here, the service is awful and there are many nice places closeby!!
Comment from Hotel Management
26 Jul 2023 by Centro Storico, Hotel Management
We would like to thank you for choosing Centro Storico and for your review.Regarding your comments, let us express our opinion:This is the first time we have received such a complaint from one of our guests about wifi.The employee told you that we have wifi with the highest speed and the best signal we could have, however, sometimes the signal connection is poor in the old town, which is not our responsibility.You left the room and you didn’t give us the chance to help you. We believe that your criticism was unfair.
by A verified traveler
Posted 13 Jul 2023
Apartment is beautiful and clean. My family of 5 was very comfortable. AC worked great! Location is perfect. Right in the heart of restaurants and shopping. Hostess was great-very responsive Highly recommend!
Comment from Hotel Management
13 Jul 2023 by Centro Storico, Hotel Management
Dear Lawrence,Thank you so much for choosing Centro Storico and for your kind words. We are so happy to know that you had a comfortable and relaxing stay on our property. It would be our pleasure to accommodate you again in the future.
