Ratings based on 41 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 22 Jul 2024
by A verified traveler
Posted 24 Jun 2022
This hotel has the makings of a great place to holiday. It is close to the resort, just a five minute walk on the flat. The rooms are adequate, may be not 4* and quite dark, certainly not as they appear on the website. Breakfast is ok but is the same every day and after a week is a bit repetitive. Bathrooms great as not all in Greece are. Main letdown was the sunbeds which were very uncomfortable and need replacing to a 4* hotel standard. There isnt enough of them either, but there isn't enough room at the pools for all the sunbeds they need for 100 plus bedrooms.
Comment from Hotel Management
27 Jun 2022 by Diakakis Stavros, Hotel Management
Dear Mrs. Tracy ,
Thank you for your evaluation and am pleased that you enjoyed your recent stay with us here at the Castello Village Resort . We have made a notice of your constructive comments to help us improve our services to our guests We hope to have the pleasure in welcoming you back to our hotel on your next vacation Kind Regards,
The Management Team
by A verified traveler
Stay somewhere else
Posted 7 Oct 2021 on HotelsSo many of the amenities (room service, group exercises, laundry services, sauna, etc) listed on here were not available when we stayed in late September to early October. The excuse was either because of COVID or end of season. They should really mention that in their details! Then, we had to ask to move because it was so noisy next to our room: guests at the pool, entertainment there at night and the worst - loud noises in the morning. They happily moved us, but unfortunately the noises in the morning were still a problem. I didn’t know if it was tables being rearranged or what. The free WiFi was also terrible and we were working remotely - so don’t plan on that here without your on pocket WiFi. Lastly, we don’t recommend paying for dinner. The options every night were not good at all. The only pro was that the staff members were nice and there is a sea view from some rooms and common areas. It is not next to a good lounge beach though.
Comment from Hotel Management
8 Oct 2021 by Hotel Manager, Hotel Management
Dear Anonymous
Thank you for taking the time to write a review about your stay at our hotel. We truly welcome and value all comments of our guests.
We are really sorry that you did not come in contact with our Management Staff during your stay, in order to bring to our attention any of your issues and give us in that way the possibility for providing all possible solutions and make your stay even more pleasant.
We would like to express our apologies for any inconvenience caused during your stay with us and we sincerely hope to have the opportunity to welcome you once more in our hotel with confidence that we will meet your highest expectations.
Kind regards,
Hotel Manager
by A verified traveler
Very Disappointed - Do not believe the photos
Posted 28 Sep 2021 on HotelsThe hotel advetises with some photos from the 5 star Castello Boutique hotel across the road, so do not believe the photos.
The airconditioning poured water over our bed on the first night.
The pillows are hard.
The free welcome drink was not offered on the first night we had to ask the manager the next day.
The free welcome gift advertised was not given until we asked for it.
We had paper cups for drinks, hardly 4 star.
Tea bags were not replenished.
The water in the shower only gets warm.
The jets in the hot tub only partially worked.
If you have any issues the staff just shrug their shoulder and say what can I do?
The rooms are bare and do not have any of the niceties shown in the photos.
Food is bland, mass produced with little variety.
The maid just let herself in to take some of our fruit without knocking.
There are no where near enough sun beds.
No health and safety information given, in fact virtually no information about anything given.
The hotel is in a great location, however the staff seem to be poorly trained and customer service seems to be a chore to them.
Sissi is a great place but please choose a different hotel.
Comment from Hotel Management
30 Sep 2021 by KarouzakisI., Hotel Management
Dear Mervyn
Thank you for your comment and for giving us the opportunity to respond.
On the day of your arrival 16/09 you took room 711 and the type of room you had booked.
You had come at 00:30 in the evening.
The next day and after the meeting we had listening to your problem we changed your room and specifically in 611.
You told me that the a/c dripped in the morning on 17/09 and specifically at 07:00 and not all night as you write.
We apologized for forgetting to give you the welcome gift and in exchange we gave you dinner and a daily welcome gift for your entire stay at a cost for us of 300.00 euros
As well as I would like to point out that throughout your stay you did not mention any complaints from what you write, knowing that I am available at any time to help in any problem you may have.
As for the fruits that the maid took as you write she took them to replace them and not for some other reason as you suggest any problem you may have.
As far as sunbeds are concerned, I would like to inform you that we know that they are few in relation to the number of customers but this is based on protocols for covid-19.
As far as our staff . I would like to inform you that we always have the best reviews from customers about our service.
Kind regards
by A verified traveler
Posted 28 Aug 2021
First of all we paid extra fir a jacuzzi room, king bed , two double beds together.
What we got was something smaller then a queen bed and tge room had a view to a brick wall, under construction.
The room next door had a jacuzzi on the balcony as well but there's no privacy wall between the two balconies, you could easily step in their jacuzzi if you wanted to.
Horrible experience, staff working at the reception were rude and couldn't care less of out complains, tokd us to call expedia if we want anything changed.
Never again.
Comment from Hotel Management
5 Oct 2021 by Hotel Manager, Hotel Management
Dear Ion
Thank you for taking the time to write a review about your stay at our hotel. We truly welcome and value all comments of our guests.
We are really sorry that you did not come in contact with our Management Staff during your stay, in order to bring to our attention any of your issues and give us in that way the possibility for providing all possible solutions and make your stay even more pleasant.
We would like to express our apologies for any inconvenience caused during your stay with us and we sincerely hope to have the opportunity to welcome you once more in our hotel with confidence that we will meet your highest expectations.
Kind regards,
Hotel Manager
by A verified traveler
Lovely hotel in Sisi
Posted 18 Aug 2019 on HotelsLovely hotel, close to the sea, short walk to the beach and a lovely harbour town sisi. Good selection of food for half board. All staff were extremely helpful also.
Comment from Hotel Management
21 Aug 2019 by Renata Kounali, Reservations Coordinator, Hotel Management
Dear valued guest,
Thank you for taking the time to share your experience with us and especially for your kind comments regarding our personnel.
We really hope to accommodate you again in the future and please do not hesitate to contact us for anything you might require.
Warm regards
by A verified traveler
Wonderful
Posted 30 Aug 2018 on HotelsLovely apartments large size and good shower. Breakfast was good. Wish we were staying longer.
Comment from Hotel Management
23 Sep 2018 by Claire , Hotel Management
Kalispera from Castello Village Resort!
We would like to thank you for sharing your positive experience with us! It is much appreciated.
Remaining at your disposal and look forward to welcoming you back in the future!
Warm regards,
Claire
by A verified traveler
Lovely
Posted 26 Aug 2018 on HotelsBeautiful place..shame we only stayed for one night...quick checkin and checkout friendly staff Close to nice eating places
Comment from Hotel Management
23 Sep 2018 by Claire , Hotel Management
Kalispera from always beautiful Sissi!
Castello Village Team remains at your disposal and hope to welcome you back in the near future.
Warm regards,
Claire
by A verified traveler
Great place to stay
Posted 12 Aug 2018 on HotelsVery welcoming staff especially in the restaurant. Fridge in the room which was very useful and supermarket opposite. Great beach about 20min walk away
Comment from Hotel Management
23 Sep 2018 by Claire , Hotel Management
Greetings from Castello Village Resort and Sissi!
We would like to thank you for taking the time to share your nice comments with us. It is much appreciated as it motivates us to improve our services and exceed our guests expectations.
Remaining at your disposal.
Warm regards,
Claire
