Ratings based on 62 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jul 2023
Suite
A beautifully furnished room with private terrace with sunloungers and shaded sofa, private hammam, and jacuzzi type bath.
Lovely management and staff who were very respectful of guests privacy and relaxation.
Very clean throughout the hotel.
Ideal area to explore the old town with ease. Many good restaraunts and bars close by.
A charming little hotel. I loved it.
by A verified traveler from Irvine ca
Posted 22 Sep 2019
Great attention by staff. Very quiet room. Located in preserved Venetian home.
Comment from Hotel Management
2 Oct 2019 by cathrine, Hotel Management
Thank you for your kind words. We will be very glad to see you in the future
by A verified traveler
Posted 7 Sep 2019
Comment from Hotel Management
10 Sep 2019 by Cathrine, Hotel Management
Thank you for your feedback.
by A verified traveler from America
Posted 3 Sep 2019
Wonderful visit! We got in much later than expected but the hostess stayed up until midnight to greet us and welcome us in. Wonderful location right in the middle of the lively city!
Comment from Hotel Management
9 Sep 2019 by cathrine, Hotel Management
Thank you for your kind words. It was pleasure for us to meet you.
We appreciate your feedback.
We will be very glad if we see you in the future
by A verified traveler
Posted 18 Aug 2019
We loved this hotel! Each room seemed to be so unique and the combined modern and old architecture was so beautifully done. The breakfast was delicious and eaten in a pretty outdoor courtyard area. The hotel was well situated in the old town, and a 10 minute walk from the bus station. Best of all was the wonderful staff; Catherine was so helpful and friendly, as was the other staff member we met (whose name I do not know how to spell!). If we were ever in Rethymno again, we will certainly stay here. We highly recommend Bellagio Boutique Hotel!
Comment from Hotel Management
22 Aug 2019 by cathrine, Hotel Management
Thank you so much for your kind words. We are very happy that our hotel and the city liked you .
We will be very glad if we see you aqain in the future.
by A verified traveler
Posted 16 Jul 2019
Unfriendly owners, who are very inflexible and would not respond to our emails
Comment from Hotel Management
22 Jul 2019 by Hotel Management, Hotel Management
We understand perfectly your reaction as to not answering your email promptly. The reason why we delayed giving you an answer had to do with the fact that we were trying to find a solution from our end , to your demand. As per your reservation, you had booked with us one night/non refundable price policy. We delayed respondingto you hoping that a request may be booked for the same day and period as your booking and thus not charge you the non refundable amount. Unfortunately, this did not happen. So, according to the standardized cancellation policy followed by all accommodations, the non refundable cancellation amount should had been received on the day of your booking, that is on 11/03/2019 as stated crearly on the reservation / booking details.
If you are under the impression that receiving the cancellation amount renders us as unfriendly, it would be our pleasure to host you another day giving us this way the opportunity to make our acquaintance and have a first hand inmpression of your hospitality and friendship hoping that it would positively change your mind on our services.
We sincerely hope that the issue that forced you to alter your vacation plans no longer exists and the outcome was a positive one .
by A verified traveler
Posted 2 Jul 2019
Comment from Hotel Management
4 Jul 2019 by cathrine reception, Hotel Management
Thank you very much. We will be very glad to see you in the future.We wish you all the best
by A verified traveler
Posted 29 May 2019
Comment from Hotel Management
20 Jun 2019 by Cathrine, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler from New York, NY
Posted 28 Jul 2018
It was a nice small hotel in the center of Rethymno. No elevator, but the staff helps you carry your suitcases up the stairs. The staff were really solicitous and seemed really happy to have us as guests and gave us all kinds of advice. The room was very comfortable, except for sheets that are too small for a double bed, and the fact that it advertises a king-sized bed, when it is really a slightly larger than double, not even queen size. The bed and bathroom were very comfortable, a suitcase rack or two would help. The breakfast was very complete and had a large selection.
Comment from Hotel Management
31 Jul 2018 by cathrine reception, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!
Recommended
for Everyoneby A verified traveler from Australia
Beautiful hotel in the heart of old Rethymno
Posted 26 Jun 2018Thank you Cathrine for creating a lovely and relaxing hotel to stay in for our time in Rethymno. The great location of the hotel in the middle of the old town made it easy to explore Rethymno. We loved our beautiful room and my partner delighted in our private steam room. Your advice about Rethymno was so helpful to find nice places to explore and restaurants for dining.
Thank you also for making our wedding day so special by decorating our room and creating a warm place to get ready and relax. Can’t wait to return for an anniversary in the future. ευχαριστώ!
Comment from Hotel Management
11 Jul 2018 by cathrine reception, Hotel Management
Thank you very much for your kind words. Your happiness is also our happiness. We have lovely and wonderful memories. Thank you for choosing our hotel for your holidays and celebrate your wedding with us. We will be very glad to see you in the future
