Ratings based on 11 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2022
At times it's difficult to fault parts of the experience at this hotel, but we couldn't help feeling that it is overall disappointing. We did not go all inclusive because we only stayed for three days and that may have some bearing on this review.
Let's start with the good things. The food is very good, the breakfast is excellent, as are the Vertigo, beach bar and restaurant. Taverna Maria (not part of the hotel) is highly recommended. The beach is brilliant (and managed by a friendly chap). The facilities are good too - pool, sunloungers and extras like the tennis courts. The staff are very polite and speak excellent English too. They are very welcoming and helpful at all stages.
But overall, it did feel underwhelming. The rooms and the bathrooms in particular have a sewage smell and there's no shifting it. I couldn't help feeling the drinks are watered down (not great if you're not all inclusive) and perhaps the overall feeling with this type of resort (catering for the masses) is that you don't get the small touches that make a 5 star holiday really memorable.
This hotel is great (especially the beach) if you're a person who's happy with a traditional package holiday, but for anyone who likes to explore, due to the remoteness, it probably isn't for you.
Comment from Hotel Management
18 Sep 2022 by FOM, Hotel Management
Dear Adam, thank you for leaving your rating & review. We are glad to see that you were satisfied with the food, the beach, the staff and our facilities in general. area, our staff and our breakfast. We feel sorry to see that there where certain aspects that you were not satisfied. We will be looking to address them promptly & efficiently. Looking forward to see you again on your next visit to Corfu. Best regards, Stamatis Balos Front Office Manager
by A verified traveler
Posted 17 Aug 2022
The staff was amazing! Costa down at the beach was always so helpful and friendly.
Comment from Hotel Management
17 Aug 2022 by Stamatis Balos (FOM), Hotel Management
Dear Joana,
Thank you for giving us a perfect rating. We do take pride in catering to our guests’ needs the best way we can. Ι’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We're looking forward to having you again as a guest in our hotel. Take care! Stamatis Balos Front Office Manager
by A verified traveler
Posted 23 Jun 2022
Room are average and they try to give you bad room first
Comment from Hotel Management
24 Jun 2022 by FO Manager, Hotel Management
Dear Bachar,
thank you for taking the time to post one more review.
I'm sorry that your experience with the first room wasn't expected, I assure you that this wasn't on purpose.
Immediately, we changed you to another room that was to your expectation. Furthermore, on the next day, our Guest Relations called you to check if everything was OK and you replied that everything was fine.
Nevertheless, every guests is entitled to his/her opinion and I respect that. We will take you comments, for our rooms, into consideration for any future improvements.
Take care...
by A verified traveler
Posted 17 Oct 2021 on Hotels
Comment from Hotel Management
17 Oct 2021 by FOM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 15 Sep 2021
PLUS: Hotel's own beach
MINUSES: Inefficient front desk staff, insufficient restaurant capacity in the evening
Comment from Hotel Management
15 Oct 2021 by FOM, Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler from London
Posted 7 Oct 2020
I was surprised that this hotel was given a 5 star rating. It is at best a 3.5 to 4 star hotel. There were many areas that needed upgrading, repainting and cleaning for instance the pool and in the rooms. The towels were grey and everything looked a little tired. Buffet selection was limited and was samey day to day. Staff whilst on the whole were lovely also seemed to be short with some of the requests. Not somewhere I would recommend or would go back to.
Comment from Hotel Management
7 Oct 2020 by FOM, Hotel Management
Thank you for taking the time to post your comments on Expedia. As always, we are sad to see any guest disappointed with his/her experience with us.
Our consistent practice is to talk with any guest with concerns or complaints of any kind, whether when they are at the resort or (if they are already home) by email or phone. Thus, we were taken aback to learn about your experience this way, especially knowing that upon checking-out you expressed your full satisfaction with our hotel, to the lady at the Front Desk who served you.
Every guest is entitled to his/her opinion and we totally respect that and apologize that we did not meet your expectations. However we assure you that we will be addressing your concerns.
Kind regards…
by A verified traveler
Posted 21 Sep 2023 on Hotels
Comment from Hotel Management
23 Sep 2023 by FOS, Hotel Management
Dear Mr. Palomo, Thank you kindly for your awesome review. We hope to be able to accomodate you again in the near future and provide an experience that exceeds your expectations.
by A verified traveler
Posted 16 Aug 2023
Present from Expedia. Nice and comfy for a day but not a spot we would have chosen ourselves. Right spot for people who like all inclusive, adults only and stick to just the resort. No surprises to be found here besides funny towel voucher system and all day empty taken chairs in the poolarea. Price per night compared to look and feel of total complex and facilities does not add up here.
Comment from Hotel Management
18 Aug 2023 by FOM, Hotel Management
Dear Edwin,thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honest thoughts and observations.It's great to hear that you found our accommodations comfortable during your stay. We understand that everyone has their own preferences when it comes to choosing a vacation spot, and we're sorry to hear that our location wasn't your ideal choice. While we might not have been your first choice, we're glad you gave us a chance to host you and provide you with a pleasant experience for the day. We apologize for any inconvenience caused by the towel voucher system; we'll certainly take your feedback into consideration to improve this aspect of your stay.We hope that despite the aspects you mentioned, you were still able to enjoy some positive moments during your time at our resort. If you decide to visit us again in the future, we'll be more than happy to welcome you back and exceed your expectations in all areas of your stay.Best regards,Stamatis BalosFront Office Manager
by A verified traveler
Posted 11 May 2023 on Hotels
Comment from Hotel Management
21 May 2023 by Stamatis Balos, Hotel Management
Thank you for choosing our hotel and for your kind review. We will take note on your review, as we always looking for ways to improve our services and provide an outstanding guest experience. Best regards, Stamatis Balos Front Office Manager
by A verified traveler
Dobry hotel w pięknym mieiscu
Posted 18 Oct 2021 on HotelsComment from Hotel Management
18 Oct 2021 by FOM, Hotel Management
Hi Pawel,
thank you for the kind words about our Resort.
Your review means a lot to us and lets us know we’re on the right track!
Take Care,
Stamatis Balos
