Ratings based on 29 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice hotel. Good price.
Posted 16 Sep 2021 on HotelsVery good location, by the beach.
People are kind and helpfool.
The room and around is clean.
Breakfast OK, dinner can be improved.
All in all nice hotel in a fair cost.
by A verified traveler
Posted 15 Aug 2019
Swimming pools were easy to access and the beach was very close
by A verified traveler
Posted 7 Jul 2019
The hotel was lovely. Food was good and varied. Staff extremely friendly and helpful. One criticism that pool bar is not included in all inclusive but prices were reasonable.
by A verified traveler
Posted 3 Jun 2019 on Hotels
Nickle and dime you!!
by A verified traveler
Posted 13 Jul 2017 on Hotels
by A verified traveler
Ok for the 3-4 Stars
Posted 7 Sep 2016
Pros: proximaty to the beach and the aquarium (10-15 min walk)
Cons: customer service - you work in hospitality - so smile !
Wifi (free) only in lobby - none in the rooms
We had 2 rooms - the sea view was fine, the garden room was overlooking someones back yard. The hotel is on the public beach. Good local shops otherwise not close to any larger areas. The staff in the restaurant were fine and the food was ok. The reception staff need a personality. The pools were clean - the pool towels had holes in them but we could not be bothered to address it to reception staff as they would rather avoid interacting with clients. On check out they did not even ask how our stay was and hope to see us soon one day.
The rooms are basic - its stated as 4 star but its 3 star IMO. We had issues with the air con - it took 5 minutes to get going and the filters were packed with dust - the on site repair man came and made us feel indadequate at notunderstanding air con equipment but we did make him clean the clogged up filters (albeit he did it in our shower). They only give 1 room key with a magnet to attach to the sensor which starts the room up- pain in the neck as if one of us wanted to go out we had to be let in or wake up our family.
It achieved what we needed to achieve, no one fell ill, the kids loved the pool, basic kids entertainment. We arranged the holiday 5 days prior so we paid premium for a basic hotel - will book more in advance next time.
by A verified traveler from Ilford Essex
OK Hotel close to a public Beach
Posted 1 Sep 2016
Pros: The restaurant and cleaning staff were pleasant and would always greet you. Depending who was serving at the bar they would occasionaly smile.
Cons: All staff could walk around with a big smile and look if they enjoy their work. Cater for all kinds of people. Improve WiFi, & the comfort of bedroom.
Location: Lots of restaurants outside very nice too. Some nice local supermarkets.
A very disappointing experience for a 4* All Inclusive Hotel. Surely reception staff should have a happy face. Had to pay for everthing with the exception of cheap quality & limited variety of alchol drinks and meals. A large variety of food but all cooked & prepared very similarly. Aimed mainly at the Eastern European community. Got bored with the food very quickly. All the soft drinks were watered down including the so called fruit Juices. We were a group of 6, we always had to wait for a table at every sitting, because they only had 2 tables in the restaurant that would accommodate 6 people. The head waiter felt he was doing us a favour. A person of self importance. Before the time of restaurant closed they would start picking the food up. WiFi was not available every in the hotel, very poor connection had to come to the main reception and stand at particular location to make a phone call. The reception and bar area where people would congregate was quite large and they would turn off the air conditioning here. In your bedroom you got one pillow the size was ideal for a child was very uncomfortable. Our bathroom was appalling, the toilet seat had to be replaced with a new one on the first day. The shower rail and curtain collapsed. Had a shower on the first day the tray overflowed and flooded the bathroom which went into the bedroom. Had to change rooms the next day. The room decor was old and tatty, beds were so uncomfortable was not able to get a good nights sleep once.
Comment from Hotel Management
26 Sep 2016 by Astir beach management , Hotel Management
Rare , very rare . One of the very few reviews , that it was written , with a good will . It is true .. in this review , that there are hints and points that we must take a better care and look . Thank you for the advise and comments , better than a mystery guest . Thank you
by A verified traveler
Posted 7 Sep 2024
Super Hotel
by A verified traveler
Posted 4 Aug 2024 on Ebookers
Bei den Zimmern mangelte es an Sauberkeit. Zudem entdeckten wir Staubläuse. Es gibt nicht viel Essensauswahl und es wird nich alles beschriftet. Für All-Inclusive gibt es nur wenige alkoholische Getränke zur Auswahl, und nur bis zu einer gewissen Zeit. Das Servicepersonal, wie such dir Bartender sind sehr nett.
by A verified traveler
Posted 1 Jul 2024
Personale gentile e cortese peccato la spiaggia a pagamento e il cambio non sempre degli asciugamani
