Ratings based on 139 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Horseshoe Bend
Posted 7 Oct 2024
Very very nice ♥️. We will be staying here again. The views are amazing and the staff are all great. Thank you for the service we received
by A verified traveler
Posted 18 Sep 2024
This hotel was amazing. The staff couldn’t do more to help and the location was perfect for a relaxing holiday.
by A verified traveler from San Antonio
Posted 18 Aug 2024
This place is PHENOMENAL! The whole staff is AMAZING! Makes you feel like family. Views are BREATHTAKING too! You will not want to leave!
by A verified traveler
Posted 28 Jul 2024
This hotel is the perfect place if you're looking for a relax hotel to stay at. At times I felt like no one else was staying at the hotel because it was so peaceful and everyone on the staff was very friendly. I would definitely stay here at Asarte Suites again!
by A verified traveler
Posted 15 Jul 2024
5 star hotel, staff, and experience.
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 24 Apr 2024
When we were booking online the picture they show for senior suite was different from what they have provided us and we had to pat additional €235 for changing the room to what we had seen online. They didn’t accomodate us because of their incorrect website information. Then they arranged the rental car for us stating that they are doing business with this company for over 10 years and the company is trustworthy but we ended up paying €200 additional on top of the rental price for the scratch to the car that was already there and they blamed us for that scratch. Hotel staff arranged the rental and refused to communicate at the end saying that they don’t have anything to do with rentals. Terrible terrible experience. Would not recommend anyone to trust Astarte suites staff please do not ruin your vacation.
Comment from Hotel Management
24 Apr 2024 by Reservation Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Astarte Suites. We sincerely apologize for the issues you encountered, and we appreciate the opportunity to address your concerns.We would like to clarify the circumstances surrounding your room upgrade and the car rental situation. During your check-in, you requested a suite with a private pool, different from the Senior Suite you initially booked. In response to your request and to enhance your experience, we upgraded you to our Cave Pool Suite at a discounted rate. We always aim to accommodate our guests' preferences and are glad we could fulfill your request for a suite with a private pool.Concerning the rental car, we understand your disappointment regarding the damage charge. We facilitate car rentals with established providers that conduct thorough inspections before and after each rental period. The responsibility for any damages that occur during the rental period typically falls to the renter. We regret any misunderstanding that may have occurred in this instance.We are deeply sorry that these events impacted your experience, as our goal at Astarte Suites is to provide an enjoyable stay. If there are any other ways we can assist you further, please do not hesitate to contact us.Warm regards,Astarte Suites
by A verified traveler
Posted 29 Oct 2023
Everything was amazing.. the staff was very friendly and helpful. They really took care of us.
by A verified traveler
Posted 24 Oct 2023 on Hotels
by A verified traveler
Posted 23 Oct 2023 on Hotels
