Ratings based on 447 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
This was our second visit to this hotel and it didn’t disappoint. We were lucky enough to be upgraded to a sea view room.
Great breakfast and staff!
by A verified traveler
Posted 18 Oct 2024
I recently had the pleasure of staying at Rhodes Bay Hotel & Spa, and it was a wonderful experience from start to finish. The moment we arrived, we were greeted with warm smiles, jokes and a seamless check-in process. The staff were incredibly attentive and friendly and went above and beyond to ensure our stay was comfortable - especially Audrey, Manolis and Fedra!
The mountain view room was clean and a good size with working air-con.
The hotel's amenities were great, with 3 different pools - the rooftop pool being the favourite, although we found the pool temperature to be quite cold, although the indoor pool was warmer.
Overall, our stay at Rhodes Bay Hotel & Spa was great. The combination of excellent service, comfortable accommodations, and convenient location (bus-top right outside the hotel to take you to/from Old Town) made it a memorable experience. I highly recommend this hotel to anyone looking for a relaxing and enjoyable stay, would definitely return.
Comment from Hotel Management
19 Oct 2024 by H Hotels Collection, Hotel Management
Dear Priscilla, Thank you for your wonderful review! We’re so glad to hear you enjoyed your stay and appreciated the service, amenities, and convenient location. Your recommendation means a lot to us, and we hope to welcome you back in the future.Sincerely, H Hotels Collection
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
19 Oct 2024 by H Hotels Collection, Hotel Management
Dear Richard,Thank you for the rating! We hope you had a nice stay with us and look forward to a future visit. Sincerely,H Hotels Collection
by A verified traveler
Posted 11 Oct 2024
Having pool, bar, and restaurant on the top floors meant fantastic views of the sea and Turkish coast brilliant, couldn't wait to have breakfast with a vista. Staff were very friendly and helpful, always a cheery good morning from the chamber maid in two or more languages. Very relaxing holiday.
Comment from Hotel Management
19 Oct 2024 by H Hotels Collection, Hotel Management
Dear John, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the fantastic views from our pool, bar, and restaurant areas. It is also wonderful to know that our staff, especially the chambermaids, made you feel welcome and added to your relaxing holiday. We hope to have the pleasure of hosting you again soon for another memorable stay. Sincerely,H Hotels Collection
by A verified traveler
Posted 2 Oct 2024
Should not be a 5 stars hotel.
From reception to bars and restaurants, poor service from a staff mostly (apart for a few individuals) clearly not trained to the standards and just not helpful/not bothered.
Room looked tired, with mismatched floor tiles, a tv in front of a mirror, a scruffy bathroom and a ripped sofa.
Food was varied but quality average.
Silly system with the pool towels which need to be collected from the spa.
Spa staff very pushy to book, list of treatment and prices hard to obtain. Yet they ambush you after your treatment to leave a review.
Picture perfect spa but not thought through, a jacuzzi without steps to get in, with nowhere to leave your towel, a steam room with steps down you can't see/no sign, a huge sauna struggling to get hot with nails sticking out of the benches.
Messy pools areas with sunbeds all over the place, cigarette bots in the grass, glasses on tables for hours.
Very loud music for "activities" at the downstairs pool twice a day, played over the pool's music, with young entertainment team dancing, all rather tacky.
Good gym but blocked shower and toilet without lock.
Cleanliness and tidiness under average all round.
Overall lack of attention to detail.
Comment from Hotel Management
10 Oct 2024 by H Hotels Collection, Hotel Management
Dear Chloé, Thank you for sharing your thoughts with us. We’re sorry to hear that your experience didn’t entirely meet your expectations. We understand how important quality service and attention to detail are, and we value your feedback regarding the areas where we can improve. While we strive to provide a top-notch experience, we also have many guests who appreciate our offerings and enjoy their stays with us. Your comments are valuable as we work to enhance our services and facilities. We hope to have the opportunity to welcome you back in the future for a more satisfying experience. Sincerely,H Hotels Collection
by A verified traveler
Posted 28 Sep 2024
Awaiting response from spa.
by A verified traveler
Posted 20 Sep 2024
Overall great stay, must advise that this is definitely not a 5* hotel though.
Positives:
The staff was mostly friendly and helpful
Nice place to stay for a relaxing vacation.
Negatives:
I found it odd that they did not allow people to order food/drinks from outside (first time I’ve seen this at any hotel or resort I’ve stayed at)
It is not very close to the city, and the beach is very wavy.
Comment from Hotel Management
21 Sep 2024 by H Hotels Collection, Hotel Management
Dear Spyros, Thank you for sharing your lovely feedback! We’re delighted that you enjoyed your stay and found the staff friendly and helpful. Regarding the policy on food and drinks, we would like to clarify that as a 5-star hotel, we prioritize the health, safety, and comfort of all our guests. By restricting outside food and beverages, we can maintain strict hygiene standards as to prevent contamination or potential foodborne illnesses, we avoid cross-contamination or risk of exposure to allergens or food sensitivities and we ensure food quality and freshness. We hope to welcome you back for another stay in the future Sincerely, H Hotels Collection
by A verified traveler
Posted 1 Sep 2024
Just a lovely break away , room amazing and staff very friendly , food was a bit repetitive.
Comment from Hotel Management
3 Sep 2024 by H Hotels Collection, Hotel Management
Dear Sara, Thank you for your wonderful review!It is with our great pleasure to know we have managed to make your stay a memorable one. We hope to welcome you back again. Sincerely,H Hotels Collection
by A verified traveler
Posted 21 Aug 2024
Friendly helpful staff
Comment from Hotel Management
23 Aug 2024 by H Hotels Collection, Hotel Management
Dear Jackie, Thank you for your review! It's wonderful that our staff made a positive impact on your experience and you had an enjoyable stay with us. We hope to see you again for another memorable stay. Sincerely,H Hotels Collection
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
27 Aug 2024 by H Hotels Collection, Hotel Management
Dear Mary,Thank you for taking the time to rating us. We hope to have the opportunity to welcome you again in the future.Sincerely,H Hotels Collection
