Ratings based on 61 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Conveniently located near Fira’s Marketplace about a 10 minute walk. The property is facing East, you’ll get a beautiful view of the sunrise. We had a rental car and it had a private parking garage of 4-5 slots where we parked. It’s beside a busy road, you will occasionally hear traffic noise.
Very friendly staff, we arrived at 8am and since our room was already ready, they allowed us to check-in rather than wait until 3pm, which was very helpful as we were able to rest from jetlag and the time difference. Staff always checked with us if we needed anything restocked and the deliver right away. Also provided maps and recommendations to get around.
Our room was clean, beds were comfortable. Caution when you take showers as it may create puddles outside of the shower door due to the V shaped type doors where water can get through.
Swimming pool available but not heated, there is a private jacuzzi on the 2nd floor but only available for guests staying in the room beside it.
Overall, we had a great stay, only wished we could use the jacuzzi after walking all day.
by A verified traveler
Posted 5 Oct 2024
I stayed for a week. Very nice staff. They have two receptionist . They are very carrying and nice. They will inform you of where to go. The cleaning crew was great. You can walk from there to where ever you want to go. But I couldn’t walk, because of a knee replacement . So they call a taxi for me. So helpful. The only thing they need is a ADA for handicap. When I return I will book again here. Oh nice swimming pool.
Comment from Hotel Management
6 Oct 2024 by Ralitsa, Hotel Management
Dear Greta,Thanks a lot for the 5-star review! We value your feedback and can't wait to see you again!Best regards,
by A verified traveler
Posted 22 Sep 2024
The reception area smells like smoke as the receptionist smokes outside the front door.
My shower has what looks like mould on the walls.
Very thin walls can hear EVERYTHING …
People kept trying to what sounded like open our door repeatedly at night … it was very frustrating getting up and checking.
The pool is grungy, and very small! The chairs upstairs are very dirty and not clean. Gives me barn animal entertainment up there.
Were we charged by the hotel - port in the morning at 6 am to the ferry 45.00 euros for a 12 min drive. After finding out my others paid 20-30 MAX. I wouldn’t trust.
Comment from Hotel Management
22 Sep 2024 by Ralitsa, Hotel Management
Dear Kiah,We apologize that our service did not satisfy your expectations but if you were so disappointed, you could tell us. Rooms and outdoor areas, including swimming pool are cleaned daily.As for the transfer, we cooperate with a transfer company and their prices are the same almost everywhere in the island. No one is allowed to smoke in the indoor area, and if it happens in the outdoor area, we have no right to prohibit someone from smoking. Next time, when you are dissatisfied with something, it is better to speak up to help you solve the problem.Best wishes,
by A verified traveler
Posted 18 Sep 2024
Gr8 location. Trendy room. Lovely view
by A verified traveler
Posted 14 Sep 2024
Great service and customer appreciation. There is traffic noise due to being on a Main Street, many atvs returning back to Fira at night.
Comment from Hotel Management
15 Sep 2024 by Ralitsa, Hotel Management
Dear Stephen,Thank you for your valuable feedback.We can't wait to welcome you back and provide you with an even better experience next time. Best regards,
by A verified traveler
Posted 13 Aug 2024 on Wotif
Position of hotel was good. Near beach & amenities.
But tiles are slippery everywhere. Fell down the steps & hurt my arm. There was not a bandage in sight. Got told to catch a taxi & see a doctor. Not good when you’re bleeding everywhere.
by A verified traveler
Posted 22 Jul 2024
by A verified traveler
Posted 8 Jul 2024
Good
by A verified traveler
Average
Posted 6 Jul 2024 on HotelsFar away from the center
by A verified traveler
Posted 1 Jul 2024 on Hotels
