Ratings based on 228 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
My partner and I could not recommend a place more the. Alta Vista. Incredible, and the view and sunset makes you have to pinch yourself each day/night.
by A verified traveler
Posted 6 Jul 2024
I feel the property needs some TLC in general this is our 2nd visit , 1st was 2019
Heart suite not as chic and 5* as it was in 2019, at best a 3*
First time in 2019 was perfect greeted with prosseco and the heart suite was immaculate.
Champagne breakfast each morning.
This time we were not greeted with anything , taken to the wrong suite and told this was what we had booked , I spent 20 minutes and showed the email confirmation that the passion suite we were being made to accept was the same as the heart . I explained it was not as we had stayed in the heart before and paid this time for the heart !
Eventually we were given keys to the heart suit we had booked !
The beautiful window in the bathroom was being held up with chains , look un property and I can see from past pictures i have the window is the wrong way round now.
Sunbeds were old and would just collapse and we were read the riot act about only using the pool and NOT sitting down in that area as we had our area and that the oool sinners belong to the two other suites .
I note no other person observed these rules during our stay and nothing was said !
Best thing is the two cleaners /breakfast team for sure.
Also security in the evening is poor as the no door gates are ever shut ( all the other hotels around have their gates shut all the time!
Think maybe a change in management but this once chic 5* in every way is now quite poor
by A verified traveler
Posted 9 Jun 2024
My husband and I loved staying at this romantic spot. Absolutely stunning views and great to have a pool. The staff is super kind and organized Gerry airport transports. We will be back!
by A verified traveler
Posted 7 May 2024
I love it
by A verified traveler
Posted 10 Mar 2024
Linda las facilidades y la vista
by A verified traveler
Posted 9 Mar 2024 on Orbitz
by A verified traveler
Posted 20 Feb 2024
Manolis and his staff are so accommodating and nice to everyone. Manolis gave us a lot of suggestions on where to eat and what to do during our stay.
by A verified traveler
Posted 31 Dec 2023
Perfect
by A verified traveler
Posted 25 Dec 2023
The guy that checked me in was so helpful and made my trip easy and fun. He first started by giving me areas of places I could go eat and places I should see. He went above and beyond making phone calls for me, he was extremely helpful and nice. Breakfast was good and the staff were very friendly would definitely recommend anyone to come here. I am 21 years old I traveled by myself and he helped me get a ATV to ride around the town. The Suite is very quiet and nice. I will be coming back next year as I loved this trip. He also saved my life by providing me with a Plug for my charger as I could not find one on the island Lol!
by A verified traveler
Posted 28 Nov 2023
An amazing property with the best staff. Firostefani during the winter is quiet and most of the cafés and restaurants around are closed, so getting a coffee or food can be difficult during the winter. However, this hotel is a gem which is about 15 mins walk from the main town square of Fira. The breakfast in the hotel was incredible and everything was freshly made in the mornings. The staff were very polite and would address all your concerns with utmost care and importance. We will be coming back to stay here.
