Ratings based on 782 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Pretty good pool
Comment from Hotel Management
23 Sep 2024 by Kim Patel, Hotel Management
Thank you immensely for your excellent review! We are absolutely thrilled to hear that you had a fantastic experience during your stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland.Your kind words mean the world to us and serve as a tremendous source of motivation for our team. Providing exceptional experiences for our guests is our top priority, and we're delighted to know that we succeeded with you.If there's anything specific that made your stay stand out or any preferences you'd like us to note for your future visits, please feel free to share. We're here to ensure that every stay with us is as excellent as the last.Thank you once again for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland. We look forward to the pleasure of welcoming you back for another incredible experience!
by A verified traveler
Posted 11 Sep 2024
Enjoyed working in their very clean lobby
Comment from Hotel Management
11 Sep 2024 by Kim Patel, Hotel Management
Thank you for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland and for taking the time to share your review! We are delighted to hear that you enjoyed your stay with us.Your positive feedback is truly appreciated, and we're thrilled that our services and facilities met your expectations. Our team works hard to ensure our guests have a memorable experience, and it's rewarding to know we succeeded with you.If there's anything specific that stood out during your stay or if there are areas where we can further improve, please don't hesitate to let us know. Your insights are valuable to us as we continually strive to enhance our offerings.We look forward to the pleasure of hosting you again in the future. Thank you once more for your kind review!Best regards,
by A verified traveler
Posted 10 Sep 2024
Excellent
Comment from Hotel Management
11 Sep 2024 by Kim Patel, Hotel Management
Thank you for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland and for taking the time to share your review! We are delighted to hear that you enjoyed your stay with us.Your positive feedback is truly appreciated, and we're thrilled that our services and facilities met your expectations. Our team works hard to ensure our guests have a memorable experience, and it's rewarding to know we succeeded with you.If there's anything specific that stood out during your stay or if there are areas where we can further improve, please don't hesitate to let us know. Your insights are valuable to us as we continually strive to enhance our offerings.We look forward to the pleasure of hosting you again in the future. Thank you once more for your kind review!Best regards,
by A verified traveler
Posted 3 Sep 2024
Nice place. Beds were comfy.
Comment from Hotel Management
5 Sep 2024 by Kim Patel, Hotel Management
Thank you for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland and for taking the time to share your review! We are delighted to hear that you enjoyed your stay with us.Your positive feedback is truly appreciated, and we're thrilled that our services and facilities met your expectations. Our team works hard to ensure our guests have a memorable experience, and it's rewarding to know we succeeded with you.If there's anything specific that stood out during your stay or if there are areas where we can further improve, please don't hesitate to let us know. Your insights are valuable to us as we continually strive to enhance our offerings.We look forward to the pleasure of hosting you again in the future. Thank you once more for your kind review!Best regards,
by A verified traveler
Posted 30 Aug 2024
Very clean, prompt staff service, location easily accessible and quiet
Comment from Hotel Management
31 Aug 2024 by Kim Patel, Hotel Management
Thank you so much for your excellent review! We're delighted to hear that you had a great stay with us. Your kind words mean a lot to our team, and we can’t wait to welcome you back to La Quinta Inn & Suites by Wyndham Richmond-Sugarland soon!
by A verified traveler
Posted 24 Aug 2024
Im not writing a review
Comment from Hotel Management
28 Aug 2024 by Kim Patel, Hotel Management
Thank you immensely for your excellent review! We are absolutely thrilled to hear that you had a fantastic experience during your stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland.Your kind words mean the world to us and serve as a tremendous source of motivation for our team. Providing exceptional experiences for our guests is our top priority, and we're delighted to know that we succeeded with you.If there's anything specific that made your stay stand out or any preferences you'd like us to note for your future visits, please feel free to share. We're here to ensure that every stay with us is as excellent as the last.Thank you once again for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland. We look forward to the pleasure of welcoming you back for another incredible experience!Sincerely,
by A verified traveler
Posted 19 Aug 2024
The power and electricity went out there was no air conditioning no hot water and I was literally sweating in a dark room. The hotel refuses to give any kind of compensation for this and wants to charge me the full rate even though they failed and they're responsibility to provide the amenities that they advertise such as air conditioning, and electricity. This was the worst hotel experience I have ever had, and the La Quinta management refuses to correct the situation. This hotel should have a generator but it does not. It is not my fault that they fail to meet their obligations and responsibilities. Now I am stuck paying full price for a room that had no air conditioning no electricity and no hot water. The situation is absolutely absurd and ridiculous and neither the La Quinta hotel or Expedia are willing to do anything about it.
Comment from Hotel Management
20 Aug 2024 by Kim Patel, Hotel Management
I would like to extend my sincerest apologies for the experience you had during your recent stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland. It deeply concerns us to hear that your expectations were not met, and we understand the frustration and inconvenience this may have caused you.Please know that we take your feedback very seriously, and we are taking immediate steps to address the issues you've raised. Our goal is to ensure that every guest feels valued and well taken care of, and we regret that we fell short in your case.Once again, please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and hope to have the chance to regain your trust in the future.Best regards,
by A verified traveler
Posted 19 Aug 2024
The room was clean not properly stocked. There was a used dirty towel in the shower. There was only 2 sets of towels for four people. At the first desk, there was a sign stating low on staff so daily room clean for guest staying multiple nights was not available. My granddaughter was looking forward to swimming in the pool but sign was posted that it was not available. Due to convenience to the attractions in the area, I would possibly stay again
Comment from Hotel Management
19 Aug 2024 by Kim Patel, Hotel Management
We would like to sincerely apologize for the experience you had during your recent stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland. We deeply regret that we did not meet your expectations, and we take your feedback very seriously.Please know that your concerns have been heard, and we will thoroughly investigate the issues you encountered. Our goal is to provide each guest with a comfortable and enjoyable stay, and we are disappointed that we fell short in your case.We understand that this experience may have affected your trust in our hotel, but we genuinely hope that you will consider giving us another chance to make it right. We are committed to improving our services based on your feedback and ensuring that such issues do not occur in the future.Once again, please accept our sincerest apologies for any inconvenience caused. We value your feedback and appreciate you bringing these matters to our attention. We truly hope to have the opportunity to regain your trust and provide you with a much-improved experience.Best regards,
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Kim Patel, Hotel Management
Thank you for sharing your outstanding review of your recent stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland. We are absolutely thrilled to receive such a glowing and positive feedback.It brings us immense joy to know that you had a truly exceptional experience during your time with us. Our team works diligently to provide the highest level of service and create memorable moments for our guests, and your feedback serves as a testament to their dedication.We are delighted that we were able to exceed your expectations and make your stay with us a memorable one. Your kind words are truly appreciated, and we will certainly pass on your compliments to our entire team. They will be delighted to know that their efforts made such a positive impact on your stay.We would be honored to welcome you back in the future and provide you with another unforgettable experience. Should you need any assistance or have any special requests, please do not hesitate to reach out to us. We are here to ensure that your future stays with us are just as exceptional as this one.Thank you once again for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland and for your remarkable review. We greatly value your support and look forward to serving you again soon.
by A verified traveler
Posted 21 Jul 2024
The first room we were unable to sleep as there was loud sound couldn’t tell where it was coming from but it was super loud.. the next day at noon they switched us rooms but there were fleas in that room.. it was very unpleasant and the rooms hadn’t been vacuumed or towels put the restroom.. the office center printer is down so you can’t use it.. the remote to the tv was not working.. we’ve stayed here before and it was good but this trip was very bad.. I don’t know if the difference was that we used expedia to book this time or what.. so disappointed. Plus they charge a pet fee which is not disclosed on expedia..
Comment from Hotel Management
22 Jul 2024 by Kim Patel, Hotel Management
I would like to extend my sincerest apologies for the experience you had during your recent stay at I would like to extend my sincerest apologies for the experience you had during your recent stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland. It deeply concerns us to hear that your expectations were not met, and we understand the frustration and inconvenience this may have caused you.Please know that we take your feedback very seriously, and we are taking immediate steps to address the issues you've raised. Our goal is to ensure that every guest feels valued and well taken care of, and we regret that we fell short in your case.Once again, please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and hope to have the chance to regain your trust in the future.Best regards,
