Ratings based on 537 Verified Reviews
2.3 Room cleanliness
2.8 Service & staff
2.4 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Excellent service!
by A verified traveler
Posted 14 Sep 2024
The room was dirty
Comment from Hotel Management
16 Sep 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Angel,Thank you for taking the time to tell us about your experience at the RED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS. I am sorry to see that your impression of our property was poor due to you finding the room to be unclean. This is regrettable to hear as we hold our housekeeping staff to the highest standard. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will choose to stay with us again, so that we may improve your impression of our Red Roof Inn.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by OnielRediResponse Specialist, Hotel Management
Hi Shawn,We are sorry you had a less than satisfactory experience, prompting your 2/10 rating following your stay at the Red Roof Inn Jackson Downtown - Fairgrounds. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler from Ellenwood
Posted 27 Jul 2024
Comment from Hotel Management
18 Aug 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Michael, We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Jackson Downtown - Fairgrounds. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Jun 2024
Room had wall paper hanging, all the channels on the tv spoke spanish, could not get a receipt on my stay , they only send by email,
Comment from Hotel Management
24 Jun 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Ray, Thank you for taking the time to tell us about your experience at the Red Roof Inn Jackson Downtown - Fairgrounds. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the television situation and that you could not get a receipt if your stay physically. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Red Roof Jackson
Posted 18 Apr 2024 on HotelsRoom wasn’t super clean and the wallpaper was coming off. Only 1 channel on TV and smelled like smoke. (Non smoking room) I only needed to rest before I finished my commute. I don’t see paying $70 for the room. Maybe $45.
Comment from Hotel Management
19 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear LaShawn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor you encountered in the room, the cleanliness and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Nekisha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
18 Feb 2024 by Samantha Rediresponse Specialist, Hotel Management
Thank you for your review, Lesli. The staff at the Red Roof Inn Jackson Downtown - Fairgrounds and I were upset we let you down and disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Red Roof Management
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
20 Jan 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Ashton, Thank you for taking a moment to complete our survey at the Red Roof Inn Jackson Downtown - Fairgrounds. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A verified traveler
Posted 4 Jan 2024
Rooms could have been kept up better than they were
Comment from Hotel Management
8 Jan 2024 by Antonio,RediResponse Specialist, Hotel Management
Dear Nicole,Thank you for taking the time to tell us about your experience at the ED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as insufficient property/room maintenance. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
