Ratings based on 122 Verified Reviews
2.5 Room cleanliness
2.4 Service & staff
2.9 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your review with us. We appreciate your valuable feedback and apologize for any inconvenience caused during your stay. Our team at OYO is committed to providing a comfortable and hassle-free experience to all our guests.
If you have any specific concerns or queries, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our dedicated team will be more than happy to assist you further.
We look forward to hosting you again soon and providing you with a delightful stay.
Warm regards,
Team OYO
by A verified traveler
Posted 31 Aug 2024
Place was booked, when I arrived I had to call to get an access code only to be told that hotel was under renovation! I’d been moved to another hotel told that the booking was the same and that it was a family room for the same price! When I got to the other hotel it wasn’t the most pleasant place hotel Staff were nice enough and helpful but was mostly disappointed they’d booked us 2 rooms rather than a family room we were away for my sons 1st birthday and the family had been spilt! Not happy
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Hannah! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
Hi, Graham! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
Hi, Graham! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
by A verified traveler
Posted 13 Aug 2024 on Hotels
We were relocated to the other hotel- the Dolfin hotel. We were very tired and we had to walk there about 20 minutes. There was two men sitting in the garden staring at our window. It was creepy. I think they work there because they where at hotel every night. Reception and cleaning staff very friendly and helpful. Room was clean.
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
Sorry for the unpleasant experience you had with us, Aleksandra! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa
by A verified traveler
Little disappointed.
Posted 11 Aug 2024 on HotelsStayed in the Fjaerland hotel as villa rose was closed for maintenance. The bathroom. Toilet roll holder was broken, bathroom door didn't shut properly. Bed was only thing good about the stay. No staff around but was easy to get into room. I think hotel needs a revamp and staff around.
by A verified traveler
Posted 29 Jul 2024 on Hotels
by A verified traveler
Posted 15 Jul 2024 on Hotels
by A verified traveler
Posted 8 Jul 2024
Was not happy that we was moved 2 a different hotel n then when we got there they had no food or drink options n the wifi was very poor even tho i ask for wifi n plus my room was not clean after the first even tho i ask for it 2 be done very poor service n will not being staying there again
by A verified traveler
Posted 15 Nov 2023
