Ratings based on 867 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Great location
by A verified traveler from Rochester
Posted 17 Oct 2024
It was in a great location to see the sights. All within walking distance. Even the train station was walkable. I also highly recommend Der Steirer next door for your culinary option.
by A verified traveler
Posted 30 Sep 2024
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by A verified traveler
Posted 27 Sep 2024
Hotel is in a good location for the old city and tourist areas, and also close to many restaurants and cafes. The room provided at check in was rather small, but the main issue was a strong smell of paint due to recent renovation. The front desk provided an upgrade to a different larger room due to this, however they did not offer an automatic upgrade per VIP access. Amenities in the rooms are lacking. There are no tea/coffee making facilities, and no iron/ironing board. However staff was friendly and service generally good. Overall sense is that the hotel could benefit from a general renovation to the rooms and amenities/facilities to complement its good location close to the old town area.
by A verified traveler from West Springfield
Posted 19 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Bea Dehlinch - Duty Manager, Hotel Management
Cher Richard,Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous regrettons que les travaux de construction aient eu un impact sur votre expérience chez nous.Sachez que nous nous efforçons toujours de minimiser autant que possible les inconvénients causés par ces travaux. Votre confort est notre priorité et nous espérons avoir l'opportunité de vous accueillir à nouveau une fois que les travaux seront terminés.Cordialement,Béa DehlinchResponsable de service
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Bea Dehlinch - Duty Manager, Hotel Management
Dear Alberto,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that your overall experience was excellent.We appreciate your choosing us for your stay and we hope to have the pleasure of welcoming you back in the future. Kind regards,Bea DehlinchDuty Manager
by A verified traveler
Posted 31 Aug 2024
When I booked this hotel it was because of the pristine location adjacent to the river.I was shocked that 2 of the roads in front and beside the property as well as the walking bridge across the river were totally ripped us making walking impossible! Added to this was the fact that the annex that our room was located in was also under renovation with one of the elevators inoperable. Not impressive, would not have booked if I knew this was the case, no warnings received to inform us of the situation!
Comment from Hotel Management
26 Sep 2024 by Bea Dehlinch - Duty Manager, Hotel Management
Dear Alison,Thank you for taking the time to share your feedback. We sincerely regret the inconveniences you experienced during your stay due to the ongoing renovations in the area. We understand how this could have affected your experience and we apologize that you were not informed ahead of your booking.We're pleased to hear that you chose us for our location adjacent to the river and we hope that we will have the opportunity to welcome you back in the future once our improvements are complete, and provide you with a more satisfying experience.Kind regards,Bea DehlinchDuty Manager
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by Bea Dehlinch - Duty Manager, Hotel Management
Dear Peter,Your feedback has been received with immense pleasure. It is always a delight to hear when a valued guest, such as yourself, has had an excellent experience with us at Hotel Weitzer Graz.Thank you for choosing Hotel Weitzer Graz. We look forward to welcoming you back again soon.Kind regards,Bea DehlinchDuty Manager
by A verified traveler
Posted 19 Aug 2024 on Hotels
Although we booked an eco room, the price and the hotel are 4* but it isn’t. Room size acceptable but bathroom terrible in terms of shower and lavabo. Water did not flow and made room wet. Bed not comfortable.
Comment from Hotel Management
22 Aug 2024 by Bea Dehlinch - Duty Manager, Hotel Management
Dear Egidio,We're sincerely sorry to hear that your stay at Hotel Weitzer Graz did not fully meet your expectations. It's disappointing to learn about the issues you faced with the bathroom and the bed comfort. We genuinely appreciate your feedback as it provides us with an opportunity to reflect on our customer experience. We're committed to providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance. Despite these challenges, we hope you were able to enjoy the other aspects of your stay with us.We hope to have the opportunity to welcome you back to our hotel in the future and provide a more satisfying experience. Kind regards, Bea DehlinchDuty Manager
