Ratings based on 637 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Room was big but very basic. I was expecting far better for the type of the hotel.
Comment from Hotel Management
4 Dec 2024 by Rezeption, Hotel Management
Dear Ajay,Thank you for sharing your feedback. We regret to hear that the room did not meet your expectations. We aim to provide a high level of comfort and quality to all of our guests, and your comments will help us improve. Rest assured, we will review the room's amenities to ensure they align with the standards you expect from a hotel of our caliber.We hope to have the opportunity to welcome you back and provide you with an enhanced experience.
by A verified traveler
Posted 22 Oct 2024
The staff was great!
Comment from Hotel Management
4 Dec 2024 by Rezeption, Hotel Management
Dear William,Thank you so much for your kind feedback! We’re thrilled to hear that our staff made a positive impression on you. We take great pride in providing excellent service and are delighted that you felt well taken care of during your stay.We look forward to welcoming you back in the future!
by A verified traveler
Posted 20 Oct 2024
Great staff and nice room. Steps in the room were a problem at night.
Comment from Hotel Management
4 Dec 2024 by Rezeption, Hotel Management
Dear Manish,Thank you for your positive feedback! We're delighted to hear that you were pleased with our staff and the room. We sincerely apologize for the inconvenience caused by the steps in the room. We understand how this could be a concern, especially at night, and we will look into possible solutions to improve the layout for future guests.We hope to welcome you back soon!
by A verified traveler
Posted 29 Sep 2024
Pictures not accurate for property No privacy for bathroom area. Some staff less than friendly.
by A verified traveler
Posted 28 Sep 2024
We loved our stay. The view of the river with the sound of the water was besutiful
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Andreas Berghold, Hotel Management
Liebe Marlene,vielen Dank für Ihre Bewertung. Wir schätzen Ihr Feedback und freuen uns auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Andreas BergholdDuty Manager
by A verified traveler
Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
27 Sep 2024 by Andreas Berghold, Hotel Management
Gentile Giovanna,La ringraziamo molto per la sua recensione. Siamo lieti che abbia apprezzato il suo soggiorno presso di noi e speriamo di poterla accogliere di nuovo al più presto.Con i nostri più cordiali saluti,Andreas BergholdResponsabile di servizio
by A verified traveler
Posted 11 Sep 2024
Everything was perfect.
Comment from Hotel Management
27 Sep 2024 by Andreas Berghold, Hotel Management
Dear Karlinta M,Thank you for your feedback. We are delighted to hear that everything was perfect during your stay. We look forward to welcoming you back in the future.Kind regards,Andreas BergholdDuty Manager
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
27 Sep 2024 by Andreas Berghold, Hotel Management
Sehr geehrter Wolfgang,vielen Dank für Ihre hervorragende Bewertung. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Andreas BergholdDuty Manager
by A verified traveler from Bern
Posted 25 Aug 2024
Very friendly and competent stuff
Comment from Hotel Management
27 Sep 2024 by Andreas Berghold, Hotel Management
Dear Grace,Thank you for your feedback. We are delighted to hear that our staff left a positive impression on you. We strive to offer a friendly and professional service to all our guests. We look forward to welcoming you back in the future.Kind regards,Andreas BergholdDuty Manager
