Ratings based on 594 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Burnaby
Posted 20 Nov 2024
Perfect location; friendly staff; well maintained hotel.
by A verified traveler from Charlotte
Posted 14 Nov 2024
We booked through Expedia and got an upgrade to our room. We stayed in 304 which was a giant suite with a separate bedroom. To he bat. ,,was fully modernized. The breakfast was great and the staff was helpful and friendly. The location made it possible to walk everywhere.
by A verified traveler
Posted 1 Nov 2024
The hotel is located in the center of old Graz so we had some problems finding the hotel. Parking is about 2 blocks away. Hotel is wonderful and you can walk to attractions.
Comment from Hotel Management
4 Nov 2024 by Olivia Winkler, Hotel Management
Liebe Hazel, wir danken Ihnen für den Besuch und das Feedback. Herzliche Grüße aus Graz und hoffentlich bis bald, Ihr Team des Palais-Hotel Erzherzog Johann.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Olivia Winkler, Hotel Management
Lieber Robert, wir danken Ihnen für den Besuch und die Bewertung. Herzliche Grüße aus Graz, Ihr Team des Palais-Hotel Erzherzog Johann.
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Olivia Winkler, Hotel Management
Dear Gary, Thank you for your visit and the rating, which unfortunately was not so good. What exactly did you miss during your stay? Kind regards from Graz, your Palais-Hotel Erzherzog Johann team.
by A verified traveler
Great location.
Posted 7 Jul 2024 on HotelsGreat location. Comfortable room. I suggest parking in garage before check in. To park in front of hotel to check in not possible.
Comment from Hotel Management
12 Jul 2024 by Olivia Winkler, Hotel Management
Dear Josef, thank you for your visit and the great rating. We are very sorry that there was no parking available at check-in on your arrival. There should of course always be a parking space available for arrivals (for unloading luggage). Kind regards from Graz, your Palais-Hotel Erzherzog Johann team.
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Olivia Winkler, Hotel Management
Lieber Paul, vielen Dank für Ihren Aufenthalt und die sehr gute Bewertung. Herzliche Grüße aus Graz, Ihr Team des Palais-Hotel Erzherzog Johann.
by A verified traveler
Loved it
Posted 4 Jul 2024 on HotelsGreat place with classy character in the heart of old-town Graz. Great cocktail bar downstairs. The a/c is set to 22C, but was comfortable fleeting even on the top floor. (The temps were highs in 70s so not as brutal as late July-August can be.) Good service, would return.
Comment from Hotel Management
5 Jul 2024 by Olivia Winkler, Hotel Management
Dear guest, thank you for your visit, the outstanding rating and the great review. We look forward to welcoming you back soon. Kind regards from Graz, your team of Palais-Hotel Erzherzog Johann
by A verified traveler
Posted 19 Jun 2024
Our room was missed for cleaning, the cleaner lied and said we had a sign on the door, then the cleaner told us they had other more important rooms to clean. We were refused towles and toilet paper. We asked the front desk about getting the room cleaned and they said no the cleaner had left. The staff were rude to us and unfriendly. The room was hot. The air conditioner leaked. The fridge didnt work.
Comment from Hotel Management
5 Jul 2024 by Olivia Winkler, Hotel Management
Dear Amanda,we are very sorry that you were not satisfied with your stay. We have checked our records and found that on one day it was indeed noted that the red card was hanging on your door. Of course, it is possible that the housekeeping team made a mistake, but we would never deliberately lie to our guests. The fridge was checked and was working properly. We are very sorry that there were problems with the air conditioning.Dear Amanda, we would like to apologize again for the inconvenience and hope for a second chance.Kind regards, your Palais-Hotel Erzherzog Johann team
by A verified traveler
Posted 8 May 2024
This may be my favorite hotel I have stayed at in Europe. It is quiet, lovingly decorated, and it is right in the heart of town. Every attraction we wanted to see was within 15 minutes walking distance. Plenty of food and shopping only hundreds of feet away. The staff were super helpful and the bar was also a treat. If I ever come back to Graz, we will be staying here again.
Comment from Hotel Management
21 May 2024 by Olivia Winkler, Hotel Management
Liebe Cecilia, wir danken Ihnen für den Aufenthalt, die ausgezeichnete Bewertung sowie das schöne Feedback. Es freut uns sehr, dass Sie sich so wohlgefühlt haben und auch gerne wiederkommen würden. Herzliche Grüße aus Graz, Ihr Team des Palais-Hotel Erzherzog Johann.
