Ratings based on 607 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
It was lovley old building
Didnt like to book a seat in the bar no restaurant in the hotel tv channels were bad and then gone
Comment from Hotel Management
9 Jan 2025 by Olivia Winkler, Hotel Management
Dear Brigitte,thank you for your visit and the positive rating. We are sorry that the TV channels were unavailable, but we have since resolved the issue. While we do not have an in-house restaurant, our hotel is located in the heart of Graz, with many excellent restaurants just a short walk away. Warm regards from Graz, your team at the Palais-Hotel Erzherzog Johann
by A verified traveler
Posted 3 Jan 2025
The bath tub was a bit high to step in and out of for a shower. It was hard to get used to a half shower door. Staff was excellent, breakfast was great.
Comment from Hotel Management
9 Jan 2025 by Olivia Winkler, Hotel Management
Dear Jeff, thank you for your visit and the review, especially the kind words about our staff and breakfast. Should we have the pleasure of welcoming you again, we would be happy to assign you a room with a walk-in shower. Please just let us know when making your reservation. Best regards from Graz, your team of Palais-Hotel Erzherzog Johann.
by A verified traveler
Posted 21 Dec 2024
Parking for this hotel is underground, beneath a shopping center. You have to park, take an elevator up to the department store, walk through the department store and then onto the street. The hotel is located next to the department store. Very inconvenient if you have luggage. While we had the largest suite at the hotel, it was still not luxurious and I would rate it as a moderate hotel. Breakfast was good, and the staff was courteous, friendly & helpful.
Comment from Hotel Management
9 Jan 2025 by Olivia Winkler, Hotel Management
Dear Guest,thank you for your visit and your feedback. Of course, our guests are welcome to drive up to the hotel, bring their luggage inside, and then park their car in the garage. We are sorry to hear that our spacious suite did not fully meet your expectations. However, we are delighted that you praised our staff and the breakfast buffet. We wish you all the best! Kind regards from Graz, your team at the Palais-Hotel Erzherzog Johann.
by A verified traveler
Posted 16 Dec 2024
Very nice hotel. Right off the square. The room was very big and open compared to some places ive stayed.
Comment from Hotel Management
17 Dec 2024 by Olivia Winkler, Hotel Management
Dear Zachary, thank you for your visit and the kind feedback. We are happy to read that you enjoyed the stay with us. Best regards from Graz, your team of Palais-Hotel Erzherzog Johann.
by A verified traveler
Posted 27 Nov 2024
Beautiful hotel in a central position with very friendly staff. Unfortunately heating was set very high and there was no way to turn down the temp in the room. Had to leave windows fully open to let cool air in. Internet was heavily censored and many sites not available. TV did not have any English channels. German only. Ultimately even though staff were lovely, the extreme heat made it impossible to get a good night’s sleep, and that is the most important thing in a hotel.
Comment from Hotel Management
12 Dec 2024 by Olivia Winkler, Hotel Management
Dear Peter,thank you for your visit, though we regret the negative review. Our radiators are equipped with thermostats that allow you to regulate the temperature. Please let the reception know next time, and we will be happy to assist you with this. We apologize for the limited availability of English TV channels and are currently working to resolve this issue. We also want to thank you for your kind words about our staff. Best regards from Graz, your team at Palais-Hotel Erzherzog Johann
by A verified traveler from Green Valley
Posted 22 Nov 2024
I stayed three nights. My single room was fine. It was very hot without heat on so had to open window now and then. Breakfast is expensive (21€) and not great. Stale pastries. Overpriced. Location is the best thing about it. My bathtub drain did not work. The soap is positioned for a shower so you’re outta luck if you prefer a bath. One bath towel.
Comment from Hotel Management
28 Nov 2024 by Olivia Winkler, Hotel Management
Dear Marijane,thank you for your recent visit and for sharing your feedback. We are sorry to hear that the breakfast did not meet your expectations. Please accept our apologies for the stale pastries; this is certainly not up to our usual standards. We have also forwarded your feedback about the bathtub drain to our technician. Regarding the towels, our standard for a single room is one hand towel and one bath towel. However, we would have been happy to provide an additional set upon request. Our reception team is always available to assist with such needs.Kind regards from Graz, The Palais-Hotel Erzherzog Johann Team
by A verified traveler from Burnaby
Posted 20 Nov 2024
Perfect location; friendly staff; well maintained hotel.
Comment from Hotel Management
28 Nov 2024 by Olivia Winkler, Hotel Management
Dear Gideon, thank you for your visit, the great rating and the kind review, especially about our staff.Best regards from Graz, your team at Palais-Hotel Erzherzog Johann.
by A verified traveler from Charlotte
Posted 14 Nov 2024
We booked through Expedia and got an upgrade to our room. We stayed in 304 which was a giant suite with a separate bedroom. To he bat. ,,was fully modernized. The breakfast was great and the staff was helpful and friendly. The location made it possible to walk everywhere.
Comment from Hotel Management
28 Nov 2024 by Olivia Winkler, Hotel Management
Dear John, thank you for your visit and the great review. We are delighted to read that you enjoyed the stay with us. Kind regards from Graz and all the best! Your team at Palais-Hotel Erzherzog Johann.
by A verified traveler
Posted 1 Nov 2024
The hotel is located in the center of old Graz so we had some problems finding the hotel. Parking is about 2 blocks away. Hotel is wonderful and you can walk to attractions.
Comment from Hotel Management
4 Nov 2024 by Olivia Winkler, Hotel Management
Liebe Hazel, wir danken Ihnen für den Besuch und das Feedback. Herzliche Grüße aus Graz und hoffentlich bis bald, Ihr Team des Palais-Hotel Erzherzog Johann.
by A verified traveler
Posted 14 Oct 2024 on Hotels
Comment from Hotel Management
15 Oct 2024 by Olivia Winkler, Hotel Management
Liebe Charlotte, herzlichen Dank für Ihren Besuch und die Bewertung. Mit freundlichen Grüßen aus Graz, Ihr Team des Palais-Hotel Erzherzog Johann.
