Ratings based on 687 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
No shampoo, no conditioner and no body wash available when I went to shower In the morning
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Customer Service, Hotel Management
Samuel, thank you for staying with us at Hilton Garden Inn Grapevine at Silverlake Crossings. We are thrilled you enjoyed your stay!
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
Maria, thank you for choosing to stay with us at Hilton Garden Inn Grapevine at Silverlake Crossings. We're delighted to see your positive rating and hope you had a fantastic experience. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Madison, it’s wonderful to hear you had a great time at Hilton Garden Inn Grapevine at Silverlake Crossings. We're looking forward to welcoming you back for another visit.
by A verified traveler
Posted 28 Dec 2024
Everything was good
Comment from Hotel Management
29 Dec 2024 by Customer Service, Hotel Management
Pamela, we are thrilled you enjoyed your stay at Hilton Garden Inn Grapevine at Silverlake Crossings. We hope to welcome you back soon!
by A verified traveler
Posted 20 Dec 2024
Not enough parking when events going on
Comment from Hotel Management
21 Dec 2024 by Customer Service, Hotel Management
Patty, we're delighted you loved your experience at Hilton Garden Inn Grapevine at Silverlake Crossings. Parking can occasionally be limited during events, but we are glad to know your stay was enjoyable overall. We hope to welcome you back soon.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Customer Service, Hotel Management
Xavier, thank you for staying with us at Hilton Garden Inn Grapevine at Silverlake Crossings. We're thrilled you had a great experience and look forward to welcoming you back soon.
by A verified traveler
Posted 17 Dec 2024
All Good
Comment from Hotel Management
18 Dec 2024 by Customer Service, Hotel Management
Jaime, we are thrilled you enjoyed your stay at Hilton Garden Inn Grapevine at Silverlake Crossings. We look forward to welcoming you back soon!
by A verified traveler
Posted 16 Dec 2024
I loved the spacious room and the bed was very comfortable. I do wish there was a hot tub.
Comment from Hotel Management
18 Dec 2024 by Customer Service, Hotel Management
Annie, it’s wonderful to hear you had a great time at Hilton Garden Inn Grapevine at Silverlake Crossings. Our spacious rooms and comfortable beds are indeed a highlight. Thank you for your feedback about the hot tub; we appreciate your input and hope to welcome you back soon.
by A verified traveler
Posted 15 Dec 2024
The bed was broken in the first room and we couldn’t switch rooms till second night
Comment from Hotel Management
17 Dec 2024 by Customer Service, Hotel Management
Genea, thank you for sharing your experience. It's regrettable to hear about the inconvenience with your room. Please know that the team aims to sort out any issues promptly. We appreciate your patience and hope to provide a more seamless experience in the future.
